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Yes, you will need to call your cell phone provider! They will ask you to verify your account info and will be able to reset it over the air. you will obviously need to call from a different phone! I did that once!
1 of two things: Go into your settings and look for either "Keypad" or "Display" and see if keypad lights are set to ON.
2. Your phone does have a light sensor built into the keypad, normally the keypad will not illuminate unless insufficient lighting conditions are present. If it's pitch black out and the keypad still isn't illuminating and your settings have the keypad lights ON .... You should bring your phone to the nearest Verizon wireless corporate store to see about either replacement or upgrading.