Unable to sync music onto I-Bulldog IB200

Hi. I am on my third bulldog, covered through warranty, and have not had luck with any of them yet. I'm hoping you can help me. My computer recognized the player, but when i try to go through device setup, it says "It is not possible to change sync settings at this time. Try again later." If I cancel at this point, then I am unable to sync music to my player.

I have tried your recommended fix of downloading firmward. Thought that worked, but when I attached my player, and wanted to upload the firmware, it said "Unable to open resource.bin firmware file." Any suggestions?

Thanks