Screen freezes at tomtom logo. i have tried removing and reinstall of programs and it does not complete the process
THE SCREEN FREEZES ON THE TOMTOM LOGO ON MY TOMTOM ONE 125 MODEL WHEN YOU FIRST START UP. I HAVE DONE MOST OF THE TROUBLESHOOTING THAT TOMTOM RECCOMENDS: HOLDING START BUTTON DOWN FOR 15 SEC,UNINSTALLING AND RE-INSTALLING PROGRAM,DISC ERROR CHECK/FIX AND NOTHING SEEMS TO WORK. IT LOADS SOME OF THE PROGRAM WHEN I REINSTALL BUT WHEN THE DEVICE TELLS YOU TO WAIT WHILE IT RESTARTS AUTOMATICALLY TO FINISH INSTALL, IT NEVER COMPLETES THE PROCESS. PLEASE HELP!!
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First you need to reset the tom tom by holding down the power button for about 10 seconds, it will restart itself, from there it should get passed the tom tom logo.
If it does not do the job, then you need to connect your gps to a computer, then back up the files then you restore the files back on it after formating the gps.
It seems that some versions of the Apple OS are a problem. I had this issue with my tomtom. I managed to solve it, eventually, and only by a chance remark, by connecting to an older Mac. Avoid OS X 10.6.5 and 10.6.6 (at least).
TomTom support got their in the end - but only after about 5 weeks!
Miss! please consider of reloading of software along with check of memory options and if you have warranty then it is better for you re look each and every thing inside which are discoverable during repairing situation only
Connect it to your pc then turn it on. It should either connect or ask you to connect to the pc. If tt home opens shut it down. Do a complete backup of your unit onto the desktop. DO NOT USE TOMTOM HOME TO DO THIS!!!! After doing a complete backup format the drive on your tt useing fat 32. Open tt home and let it reload your os. Do this a couple of times to get the newest os. Disconnect your tt from the computer the way you normally do and restart your tt. Reconnect your tt and do not let home start. Go to your backup and copy and paste your maps back onto the root of your tt. If you have any question email me.
Hope this helps
If your device freezes at the start-up screen after you turn it on or your device is looping, the TomTom application may not be installed properly.
See some examples of start-up screens here. The image may vary on previous TomTom devices or if you have replaced the image.
Before you begin, make sure you have TomTom HOME installed on your computer (www.tomtom.com/home ).
To solve this, follow the steps below. Remove the current application
1. Connect your device to your computer using the USB cable or dock.
2. Reset your device.
3. Turn on your device by pressing the power button for 5 seconds.
Your device should automatically connect to the computer upon reset. If your TomTom device asks you if you want to connect to your computer, tap YES.
4. Run TomTom HOME.
5. In the Main Menu of HOME click on Remove items from my device.
6. Click on the plus symbol next to Applications. Click in the checkbox on the right to select the application.
7. You will be prompted to confirm the selection, choose Yes.
8. Click on Remove selected items.
9. Choose OK.
10. You will be asked to copy the item to your computer before removing, do not copy the item. Instead, choose Back.
The application will then be removed.
Reinstall the TomTom application:
1. Start TomTom HOME.
2a. If you previously updated your device on this computer, click Add Maps, Traffic, Voices etc. and then click Items on my computer. You can install the application by clicking the plus symbol and then Add.
2b. If you never updated your device on this computer, click Update my device.
If HOME asks you to Unplug your TomTom device, try clicking OK first. If HOME notes that a problem has occured, click Back.
3. HOME offers to download and install the latest version of the TomTom application.
4. After the application has been installed, click Done and then click Device > Disconnect Device.
Your device should now start-up again. Since you have reinstalled the application, please allow a full 2 minutes for the TomTom device to fully boot.