Question about DeLonghi EAM3500 Espresso Machine/Coffee Maker

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Magnifico eam3200 series...centre piece jammed

The centre piece(brewing system) inside somehow ended up on tilt....top of piece(looking at it) is tilted to the right and jammed...it seems that the centre bottom piece is extended and i'm unable to access the right side white button(can access the left one)

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  • rsvp895 Aug 01, 2008

    I have the same problem with the ESAM3500. Turning it off didn't help. I've contacted customer support.

  • Cameo C Massey
    Cameo C Massey Apr 24, 2014

    This happened to me with my Magnifico ESAM3300 - what worked was to forget about the drip tray, just put the container in that holds the used coffee grinds, shut the door, and turn the machine on. It should reset the infuser and release it all the way down so you can then try the red tabs again and pull it firmly out. I did that, cleaned it all out, put it back in and my machine is working excellent. Mine is 3 1/2 yrs old and never had maintenance, I use it everyday, but clean it about every 2 weeks inside and out. I just saved myself a big repair bill.

  • Cameo C Massey
    Cameo C Massey Apr 24, 2014

    This just happened to me. What you can try, is to forget the drip tray, just put the used coffee grinds container back in, shut the door, and turn the machine on. Then it will reset the infuser, and release it all the way down so you can then remove it. Make sure you clean everything in that area really good before putting the infuser back in. Then you should be good to go. My ESAM3300 is 3 1/2 years old. I use it everyday, and just clean it about every 2 weeks. I just saved myself a huge repair bill.

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I have a perfecta and found that the mechanism that translates the infused up and down was jammed. I unplugged it and removed the back panel - two phillips screws - then you will see the motor and cog belt -BE SURE UNPLUGGED - I then turned the motor shaft using my index finger against the cog belt and with the access door open I could see the infuser translate down to a park position. I took it through an entire cycle which actually retracted the infuser and actuated the coffee grind sweep arm - there is a horizontal feature that looks like a sideways 'L' that seems to be a reference for the park location - since when the top of the infuser was at this mark the infuser unit could be removed and the infuser was in the compact configuration as described in the user manual. I am getting a general alarm still and would like to know if anyone could point me to an electrical schematic and functional sequence block diagram.

Posted on Feb 12, 2012

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Any idea how you get passed the general alarm? the shop replaced the power board :(

Posted on Oct 03, 2016

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Our machine had a "Generic Alarm" on the display. When I opened the unit I was surprised to see that the infuser unit was gone. I thought "Who would steal our infuser unit??" I was relieved to find that it was still there but was stuck up in the housing. Apparently this is the operating position and the infuser lowers itself to the lower position so you can take it out and clean it.

I went to www.delonghi.com and send an email to their Customer Service Dept. It got returned as undeliverable, so I called the phone # for their superautomatic coffeemakers. The lady was very friendly and we tried a few different solutions but unfortunately none of them worked. They're sending me a box & packing supplies and I'll be shipping it to an appliance store in NY to have it fixed.

Posted on Aug 02, 2008

  • Rob Wilson
    Rob Wilson Apr 15, 2015

    hi. i know it has been a long time. but did you get a answer on your problem with the delonghi coffee machine infuser jamming. mine is stuck now

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You must  allow the machine to retract by turning it iff before trying to remove this unit. it is supposed to be tilted.

Posted on Apr 04, 2008

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You have got the gears out of alignment. You don't really want to take out brew group unless at end of cycle. You can fool machine to get brew group back in.
Here is how :

BREW GROUP REMOVAL AND DRIVE GEARS ADJUSTMENT
FOR AUTOMATIC MACHINES
If you ever find yourself in need of removing a Brew Group that has jammed. This will assist you in doing so correctly.

To fix this problem follow these simple steps:
You will need a #1 Philips screwdriver

1.) First, open the door on the machine and remove the drip tray and dredge drawer

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3.) Remove the brew group by pressing/pushing (depending on your machine) on the part that says “Press" or "Push”. Pull firmly and straight out. Be cautious to not break the brew unit. Also be aware of the door of your machine as it can break as well.

4.) With the brew group out, remove the small coupling water inlet (tobacco pipe) that is probably still stuck to your machine and reinstall it in the brew group as it was before. Make sure the screw is installed snugly but not too tight.

5.) Turn the brew group around so you are facing the back. Now imagine what a check mark looks like, the top we will call position A (longer part of the checkmark) and where the checkmark ends (the smaller portion) is point B. You will notice what looks like a large checkmark where the coupling water inlet is located. The water coupling can slide up and down in this checkmark opening. The water coupling should be in the B position.

REINSTALLING THE BREW GROUP
To do this, the gears will have to be reset to the start position. In order to do so, you will have to bypass the three micro-switches (Brew Group, Dump Box and the Door switch).
Bypassing the micro switches:

1.) Looking at the back-side of the brew group, not the side that says "Push" or "Press," you will notice something fin-like or nose shaped. This piece fits into a keyhole or coin slot looking slot in the machine and that is where the brew unit micro-switch is located. Take something like an index card, envelope, or folded up piece of paper, and insert it into that keyhole so that it will trick the machine into thinking that the brew unit is installed. Start the piece of paper at the top of the slot and slide it to the bottom of the slot. The paper should be thick enough so you can let go and it will remain in place. Leave this object in there until the following steps are complete.

2.) WITHOUT putting the brew group back into the machine, reinstall the drip-tray and dredge drawer and close the door.

3.) After doing so you can then turn the machine ON. At this time the gears will begin moving until they return to the correct start position. At this point remove the object from the keyhole position and you can now reinstall the brew group. If the brew group does not go back in correctly, try a few more times. The machine will return to its home position. Note: The two large spokes of The brew drive shaft should in the Up position

At times, the gears in the brew drive assembly will not complete the cycle to the proper
start position for different reasons. Some of the reasons are:
• Brew group jammed or blocked
• Either one of the micro switches in the brew drive have gone bad.
• Brew drive motor Failure.
• Broken teeth on either of the brew drive gears.
• Dirty brew group, covered by coffee grinds.
• Brew group or gears not lubricated.
• Connections to the board from brew drive assy., or motor have gone bad.
A jammed or blocked brew group happens when the brew group starts the cycle but doesn’t finish it.

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1 Answer

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Hi, I think this is something I encountered once. Try this:
1. Shut the service door
2. unplug the machine, wait for any of the shut down noises to stop
3. plug the machine back in, wait for any noises to stop
4. check to see if everything is back in order

The most important thing is to keep the service door shut, and all the parts, ground basket, drip tray etc. in place. The mechanical will only operate with these things in place.

Hope this helps.

Aug 01, 2008 | DeLonghi EAM3500 Espresso Machine/Coffee...

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