Question about DeLonghi EAM3500 Espresso Machine/Coffee Maker
The centre piece(brewing system) inside somehow ended up on tilt....top of piece(looking at it) is tilted to the right and jammed...it seems that the centre bottom piece is extended and i'm unable to access the right side white button(can access the left one)
I have a perfecta and found that the mechanism that translates the infused up and down was jammed. I unplugged it and removed the back panel - two phillips screws - then you will see the motor and cog belt -BE SURE UNPLUGGED - I then turned the motor shaft using my index finger against the cog belt and with the access door open I could see the infuser translate down to a park position. I took it through an entire cycle which actually retracted the infuser and actuated the coffee grind sweep arm - there is a horizontal feature that looks like a sideways 'L' that seems to be a reference for the park location - since when the top of the infuser was at this mark the infuser unit could be removed and the infuser was in the compact configuration as described in the user manual. I am getting a general alarm still and would like to know if anyone could point me to an electrical schematic and functional sequence block diagram.
Posted on Feb 12, 2012
Any idea how you get passed the general alarm? the shop replaced the power board :(
Posted on Oct 03, 2016
Our machine had a "Generic Alarm" on the display. When I opened the unit I was surprised to see that the infuser unit was gone. I thought "Who would steal our infuser unit??" I was relieved to find that it was still there but was stuck up in the housing. Apparently this is the operating position and the infuser lowers itself to the lower position so you can take it out and clean it.
I went to www.delonghi.com and send an email to their Customer Service Dept. It got returned as undeliverable, so I called the phone # for their superautomatic coffeemakers. The lady was very friendly and we tried a few different solutions but unfortunately none of them worked. They're sending me a box & packing supplies and I'll be shipping it to an appliance store in NY to have it fixed.
Posted on Aug 02, 2008
You must allow the machine to retract by turning it iff before trying to remove this unit. it is supposed to be tilted.
Posted on Apr 04, 2008
a 6ya Repairman can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Repairman (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
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