Question about Tomtom ONE GPS Receiver

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Tomtom one will not turn on has red flashing cross on screen

My tomtom one lost its voice, I contacted tomtom help line and whilst trying to load home onto sat nav the screen froze all except a tomtom picture and flashing red cross, now will do nothing only turnoff.

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When turn On can get the screen showing the GPS connected to Computer when not connected ,On Battery only, get red cross flashing


If your TomTom shows a red cross, it means the device is not able to load the software to be able to operate. Some devices have this software on a SD-card, some have it stored on an internal memory.
If there was a SD-card in your TomTom, I would suggest to put it back. If there is a empty SD-slot on your device, it could be you lost your SD-card, but some TomTom devices have an internal memory AND a SD-slot for memory extension, so if you have an empty cardslot it doesn't necessarily mean there has to be a card in it.

When you never saw a SD-card, probably some data went corrupt on the internal memory. When you have a SD-card, probably some data got corrupted on the SD-card.

To repair the software, you need to connect your GPS to your PC or Mac with a USB cable.
You also need the program TomTom HOME. You can download it for free on the TomTom website.
With TomTom HOME you can update the operating system of your device for free (map updates are nor free).

Try updating, and see if your device works again.

If this doesn't work, post it here.

May 14, 2015 | Tomtom GPS

1 Answer

Red cross flashing on screen


This means the application has not loaded or it has an issue with the application. Download the full instructions from tomtom website to reinstall you tomtom with fresh application and program etc. YOU MUST back up your device first and ensure you have a copya of the map as you cannot download this. make a backup first and use tomtom home program to install the new application, copy your map back to the device etc. the instructions from tomtom are pretty straightforward to follow. Also contacting tomtom support will get you help in reinstalling the application.

Sep 30, 2013 | Tomtom One IQ Routes GPS Receiver

2 Answers

730T - tomtom home hangs when checking for updates - mac


Hi - have had the same problem - if you look on the tomtom website and support they have a list and one is flashing red cross. You need to follow the steps to format the tomtom. I did this and it worked and it included the update. i havent reconnected since i have it working now. I think its a software problem with HOME. Make sure you do a back up on home and make sure you follow step by step. close HOME before you start to reformat and also in the preferences turn off the automatically connect to home when you plug into your computer or it keeps flashing up on the screen to correct. the only solution is to format it. i bought mine two days ago and the first one stuffed up so took it back for a replacement. this one worked when i turned it on but turned out the flashing cross appeared when connected to computer (i have a mac). good luck

Dec 20, 2008 | Tomtom GO 730 Car GPS Receiver

2 Answers

Can not use computer voices on my tomtom 520t


On your device you may have a corrupt file that is causing the noise distortion when you use the computer voices. The solution to this is to completely remove the software from your device and reinstall it again as described in the steps below. Please ensure that you have the latest TomTom Home software installed on your computer:-

You can download and install the latest version of TomTom HOME from the following link:
http://www.tomtom.com/home

Once you have the latest version of TomTom Home installed, please follow these steps:-

STEP 1. Creating a Manual backup of your TomTom

• Charge your unit for at least two hours (preferably via the home charger)
• Perform a reset on your device (see: http://www.tomtom.com/6965 )

If you have not made a backup yet you can do so by making a manual backup of your TomTom. To do this, please look at the following web page:-

http://www.tomtom.com/3171#backup

• Connect your TomTom to the computer
• Open My Computer, you should see the TomTom as a removable drive, double click into it. (on a mac you will see the TomTom as a disk drive on your desktop)
• You will see a list of files and folders.
• Copy all of the folders on the TomTom, one by one to the backup folder. DO NOT copy the 'Loquendo' folder.
• This can take up to 1 hour to complete depending on the device.
• If you get any error messages while copying, move on to the next folder and copy that to the backup folder.
• If possible, please make a note of any error message that occur while copying the folders, and make a note of which folder causes the error message.

IMPORTANT: We advise you to follow the next steps ONLY if you have made a successful backup of your device as described in step 1. If you are unable to complete step 1, please reply back with a list of yellow folders that you have managed to successfully copy to your PC and also reply back with any error messages that you receive at this point.

STEP 2. Format the hard-disk,

• Open 'My Computer'
• Right click on the TomTom icon (the device should be seen in drive E,F,G,H,I etc) and select 'Format'.
• Do a full format by selecting FAT 32 and click on Start, do not select 'quick format'. The TomTom is now formatted.
• Disconnect the TomTom from the computer and switch it on. It will load up with a red cross on the screen.
• Reset the TomTom with a paperclip in the reset hole for 30 seconds, see http://www.tomtom.com/6965 in how to do this.
• Once Reset, switch the TomTom off, disconnect it from the computer and then switch it back on again, it will still show a red cross on the screen.

STEP 3. Restore the Folders to the TomTom

• Connect your TomTom back to the computer and make sure it is switched on
• Go to your backup folder on your desktop, double left click into it. You will see all of your backup folders.
• Copy the folders one by one to the TomTom by right clicking on the folder, select copy then open My Computer, double left click onto the TomTom drive and choose paste.
• Turn the device off (with the on/off switch) and disconnect it from the computer.
• Switch the TomTom back on.

STEP 4. Update your device

• Open TomTom Home
• Connect your device to the PC
• A list of updates should appear, if not, click on Update my Go
• Select only the program application update.
• Click on Update and Install.
• Once Installed, open TomTom Home
• Click on 'Device -> Disconnect Device'.
• Turn the device off (with the on/off switch) and disconnect it from the computer.
• Switch your TomTom On to complete the installation.

The Application is now installed, and your TomTom should now be working.

STEP 5. Run the Clear Flash Tool

• Connect your TomTom to the computer
• Close TomTom Home. (on a PC, make sure you close TomTom Home from the system tray in the bottom right hand corner of your screen by the computer clock)
• Download and run the clear flash tool from : http://www.tomtom.com/updates/clear_flash/clear_flash.exe Make sure your TomTom is connected to the computer and switched on when you do this.

• Once Installed, open TomTom Home
• Click on 'Device -> Disconnect Device'.
• Turn the device off (with the on/off switch) and disconnect it from the computer.
• Switch your TomTom On to complete the installation.

STEP 6. Install a computer voice

• Connect your TomTom to the computer
• Open TomTom Home
• Click on 'Add maps, traffic and voices -> computer voices
• select the voice of Kate and install it.


The Computer voice is now installed, and your TomTom should now be working.

Dec 06, 2008 | Tomtom GO 910 GPS Receiver

1 Answer

There are no speaking directions on my TomTom GO720 e.g. for 'turn left' or 'take the next exit' or 'continue for 3 miles'. It only beeps for speed cameras etc. We have ticked all the boxes on the sound...


Hi there

As the TomTom is making beeping sounds, its a good indication that its not a hardware fault, it sounds to me its a software issue.

What you could do is try to reinstall the voices on your device. To do this, follow these steps:-

I presume you have TomTom Home installed already, if not you can download it from
http://www.tomtom.com/home

STEP 1 Make a Backup
  • Connect your TomTom to the computer and switch it on
  • Open TomTom Home
  • Click on 'backup and restore' and make a backup if you haven't done so already
Once the backup has been made, please do the following:-

STEP 2 Remove the existing voice files
  • Open My Computer, you will see the TomTom as two removable drives, one will be the internal memory and one will be for the SD card slot on the device.
  • Click into the Internal memory drive, you should see a whole load of files and folders.
  • You should see a folder called LoquendoTTS or Loquendo, click into this folder and delete the contents (all the files and folders inside the loquendo folder)
  • Go back to the root directory of the TomTom and delete the folder 'Voices'

STEP 3 Download and Reinstall the voices via TomTom Home
  • Go back to TomTom Home
  • Click on Add Maps, traffic and Voices
  • Select Voices. Loacate the voice of Jane and Tim and add them to your device
  • Go back to the main menu of TomTom Home, click on Add Maps, traffic and Voices -> Computer Voices and install the voice of Kate or Simon (UK English computer voices)
  • Close TomTom Home and also Close it from the system tray. (in the bottom right hand corner of your screen down by the computer clock, you should see a red icon for TomTom Home, Right click on it and choose 'exit')
STEP 4 Install the Clear Flash Tool from TomTom
  • Once Home has closed completely, please download and install the clear flash tool from:- http://www.tomtom.com/updates/clear_flash/clear_flash.exe (Home must be completely closed, otherwise it may not install correctly)
  • Accept the license agreement and keep pressing the Next arrow until the clear flash tool has installed.
  • Your device will start flashing to say there is some activity on your device
  • When your device has finished flashing on the screen (might take a minute), use the 'safely remove hardware' feature of your PC to disconnect the TomTom
  • Switch the TomTom off then take it out of the dock.
STEP 5 Test the voices

  • Switch the TomTom back on, but not connected to the dock
  • Let it load up to the main navigation screen
  • Tap onto the menu and tap onto 'Change Preferences -> Voice Preferences'.
  • Select a non-computer voice i.e. Jane or Tim and press test. You should now hear the voice instruction
  • Try selecting the voice of Kate or Simon i.e. the computer voices, and press test, you should now hear the computer voice.
This should get the voices working again, if not it might be worth giving TomTom Support a call and they can talk you through it.

Hope this works for you

regards

The Warlock

Sep 17, 2008 | GPS

1 Answer

Showing "X" and wont go to home menu


If your device only shows a cross after you turn it on, the TomTom application is not installed or cannot be found.

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Visit this webpage for instructions on how to fix your GPS .
TomTom ONE support-- Device shows a flashing cross when turned on

Glad to have helped you !

Jun 01, 2008 | Tomtom ONE GPS Receiver

3 Answers

TomTom One 2nd edition - Please help!


I experienced the exactly same problem/symptoms with the backup restore function today. After installing the new firmware application on my TomTom Go 510, I did a new backup of my TomTom using the Home Application,  I then attempted to "restore" that backup to two spare SD cards.  The dialog box indicated "restoring," but nothing was being restored. My work-around, which worked great, was to locate the Backup Storage folder on my hard drive, and Drag & Drop its contents onto the spare SD cards (after erasing them).
I'm running the TomTom Home application (v 1.5.106) on an Intel iMac, OSX 10.4.10.

Nov 03, 2007 | Tomtom ONE GPS Receiver

1 Answer

TomTom One Europe


What is happening is your map updates are being copied onto your memory card without overwriting the old maps hence you are running out of memory.

In the tomtom home browser you should be able to delete your old map before installing the new one. Make sure you have a back up of the map card before you try this though so you can reinstall if something goes wrong.

Also have you replaced the voice prompts on your tomtom? The voice files take up a lot of memory so if you have put new ones one without removing the old ones you will be wasting memory.

There is one window in TThome that lists eveything installed on yuor card so have a good look at this and see what you can get rid of.

Oct 30, 2007 | Tomtom One Europe v2 GPS Receiver

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