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Agitator stopped rotating, has checked for clogs, cleaned agitator, and pushed reset button, but still not rotating. Any ideas?

I have a Kenmore upright vacuum cleaner model 116.36933. The agitator has stopped rotating. In the past, I have cleaned out any clogs, cleaned the agitator, and then pressed the reset button on the base of the vacuum. This worked in the past, but is not working now. Any suggestions? Thank you

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  • kkuhl09 May 19, 2009

    It has no belt... it is direct drive, hence, the (non operating) reset button....

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Try changing the belt

Posted on May 19, 2009

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I caught a piece of plastic bag in the power mate. The overload/ reset button is now lit and the agitator won't turn. I have taken the head apart removed the agitator and put it back in place, and there...


Try turning the agitator by hand-double check all is free and you have not missed anything-check manual for reset button-some buttons you have to hold down to reset-the manual should tell you how to reset

Jan 06, 2014 | Kenmore 28015 Bagged Canister Vacuum

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Stopped running. Filter was clogged. Cleaned filter and changed bag, but still won't start. Motor was warm when it stopped.


Hi There,

This sounds like the Thermal Switch in your motor tripped. All Riccar vacuum cleaners have a motor reset switch, that will shut the motor down when it gets hot. Usually it's caused by a full bag, clog, or dirty filter.

Try resetting the thermal switch first. If this doesn't work, you may have done some more serious damage to the motor, and it might be a good idea to take it into a local Riccar dealer in your area.

Here's a step by step guide on how to check the reset switch on your Riccar 8850:

To reset the thermal fuse:
  1. Unplug the vacuum cleaner
  2. Check for problem – over–filled bag, clog in hose, clogged filters, etc.
Remove the vacuum bag, and see if you can visibly see any obstructions, or replace the bag if it's full:
c1e4e8e.jpg


Also inspect the Secondary filter while you have the vacuum bag removed from the machine. If the filter is clogged or dirty, rinse under warm water, and air dry completely before reinstalling it into the vacuum. It's best to wash this filter every 30 days, and replace after 4-5 washings.

Here's a link to the secondary filter on our website if you ever need to purchase one:
Riccar 8800 Series Secondary Filter

cb9e3ca.jpg

Your Riccar 8850 also has a set of exhaust filters that are on the front of the vacuum, near the bottom where the upright body meets the agitator housing. These filters when clogged may also cause the thermal switch to trip. These filters are recommended to be replaced every 6-12 months, and are not recommended to be washed.

Here's a link to 2 sets of the exhaust filters for the Riccar 8850 on our website:
Riccar 8850 Exhaust Final Filters, 2 Sets, 4 Total Filters

7016d5a.jpg

It's also possible that you may have clog in the suction port inside of the agitator housing. Remove the bottom plate from the vacuum, and look for the tube that runs on the left hand side from the tray to the rear of the agitator housing. Make sure that this tube is clear from obstructions:
9ad2b54.jpg


Locate "tripped" fuse – the small white button located on the bottom of the back side of
the main body (roughly one inch to the right of the left wheel)
d4be71a.jpg

Using a pencil, paper clip or other pointed object, push the reset button in, you should hear a clicking noise when it resets.

Plug the vacuum cleaner back into the wall, and try turning the vacuum on. It should come right back on. If not, it's best to take your machine into a local Riccar authorized repair facility for further more advanced diagnosing.

Please feel free to ask any follow up questions by adding a comment to this repair, I'm always more then happy to answer any and all follow up questions if you need some clarification. If this was helpful, please rate the repair helpful or leave some feedback for me. Thanks so much,

Chris Jones
Govacuum.com

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2 Answers

Agitator doesnt turn


There is actually a reset button on the agitator, I would try pushing this switch first to see if this fixes it. The button is located on one of the sides of the agitator housing, I'm not sure if it's the left or the right side, or on the top of it.

Look on the sides of the part of the vacuum that is on the floor and see if you can see a small red pole on either side. If you can't find it here, look on the top of the part of the vacuum that touches the floor for a brush overload reset switch.

Try pushing that poll whenever you find it. This switch is a protection mechanism that will shut the brushes down to protect them if something gets vacuum up inside of the brush, it will automatically shut itself off to prevent any damage.

Simply push this overload switch down, and this should hopefully fix your problem.

If this didn't, please let me know and I can walk you through some more advanced troubleshooting.

If this was helpful, please be so kind and rate my repair, or leave feedback.

Thank you!

Chris Jones
GoVacuum.com

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Try pushing the reset button with a pen or paper clip. If that doesn't work, the motor may need to replaced. If the reset button is stuck, I don't know how to fix it - mine has the same problem.

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Most likely your belt wore out and broke.
Here is a handy vacuum repair tutorial that should get you back cleaning.

Below is a short excerpt from the instructions. The link above will take you to the full version with images.
When your vacuum starts to lose cleaning power, requiring multiple passes to get an area clean, or the self-propulsion loses its zip, chances are you need to change the vacuum agitator belt. After only a few months of use, most vacuum belts stretch out enough to slip, causing the agitator to spin more slowly.
Replacing the belt is quick and inexpensive. New belts are available starting at about $5. Belts come in numerous brands and sizes, so bring the old one to the store for a guaranteed match.
Fifteen minutes, two screwdrivers and a new belt are all you’ll typically need to complete the job.


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