Question about Office Equipment & Supplies

1 Answer

All calls go directly to fax. Calls don't go to answering machine. I can't answer calls manually to speak with caller.

When phone rings, the call is automatically directed to the fax on the machine.

 

I have an answering machine, but the calls are not getting to the answering machine.

 

When I pick up the phone to speak to a caller, the fax noises are screaching and I cannot have a conversation with my caller.

 

I have entered the receive mode and selected the receive mode (AnsMode) as per Chapter 5 "Receiving Faxes" in the Basic Guide.

Posted by on

  • susananne Dec 11, 2007

    I have set the machine to fax and telephone mode. receive and send faxes just fine. But, I have an answering machine and it does not turn on. After 5 rings the fax automically kicks in ... I ony have one phone line and have tried to set up distinive rings but it does not work.

    Please help. I am running a business and need my fax and answrring machine functionable.

    Thank you Complete Recycling Inc.

    Sincerely

    Susan ford

×

Ad

1 Answer

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    MVP:

    An expert that got 5 achievements.

    Governor:

    An expert whose answer got voted for 20 times.

    Cheetah:

    An expert who has answered 20 or more questions within one hour.

  • Expert
  • 167 Answers

You seem to have chosen the correct answering mode which is ans/fax.Also pls check whether DRPD mode is correctly set .
It should be off in case your tel line does not have dual ring feature.

happy faxing

omnipresent

Posted on Oct 17, 2007

Ad

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
A 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
The service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Good luck!

Posted on Jan 02, 2017

Ad

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

I am getting rid of my dedicated fax line and am adding it to my land line. I am told when I have a fax coming in I will hear a double ring which mean my fax line is ringing. How do I set my fax to...


There are two ways to configure a fax machine to answer the phone line. The first way is by pushing the "auto answer" key on the keyboard of the fax itself. When this key is used, the fax machine answers all calls that come in after a certain number of rings. The other way is to manually press the fax button when an incoming call is happening. You can set the number of rings for your machine to pick up by using the keys on the fax machine under the menu feature and then scroll using the up and down arrow keys until you see fax set up and then number of rings.

I have heard about the option that your speaking of, where they give you a separate phone number for your customers to fax when you own a business line but I don't know how the fax machine itself would be able to distinguish between the normal ring of a regular call and the double ring of the merged fax line call. I was told that when I set that up for my friends business recently, that the machine would auto recognize the double ring without any programming and to use the auto answer feature for all calls. He has not had any faxes yet (its a new business) so I can't say for sure if it works or not? I can say that none of his regular calls have been picked up by the fax so far though.

Nov 10, 2010 | Canon PIXMA MX310 All-In-One Printer

2 Answers

Sharp plain paper ink jet fax ux-b750


to stop the fax automatically switching to fax mode you have to set it to manual to recieve calls and dissable the fax,there should be an auto/fax and call mode, therefore when someone calls it will go to your voicemail, but that means that you will not be able to recieve a fax. Normally auto mode, will first try the fax, if no fax is recognised it will switch to normal line ringer, then if no answer it should go to your voicemail if unanswered.

Oct 01, 2007 | Office Equipment & Supplies

2 Answers

The model of my AT&T answering machine is 1720...it is linked to a Brother's fax machine...when a call comes in I am not able to pick up the phone and interrupt the message from the answering machine...


Connect the telephone line of the answering machine from the series connection of the facts machine
.Now set the number of rings for the answering machine to activate to the maximum.{This is found on the side of the machine as a reed switch.}
Now when the calls comes in there is enough time for you to allow it to the answering machine or to attend a call or to set it to facts if a document is comming.While you are away you have to decide the priority needed for either facts or answering as it is a commonline. If answering machine has to work set the facts to telephone mode.If facts has to work set it to facts as the machine will activate before the answering machine.

Sep 02, 2010 | AT&T Lands Phones

1 Answer

What is answer mode?


The answer mode determines whether the HP Fax answers incoming calls or not.

Different answer modes are :

* Fax

The HP Fax will automatically answer all incoming calls using the Rings to Answer setting. This is the default setting.

* FaxTel (unit with handset model only)

The HP Fax automatically answers all incoming calls using the Rings to Answer setting. If the call is a fax call, the HP Fax will receive the fax. If the call is a voice call, the HP Fax will create a special ring to indicate it is a voice call. The incoming voice call will need to be answered using the attached handset.

NOTE: If the HP Fax determines the call is a voice call, only the HP Fax will ring with the special ring tone. The other phones on the same phone line will not ring at all. You will not be able to pick up the voice call using the other phones.

* Tel

The HP Fax will not automatically answer calls. Faxes will need to be received manually.

* AnswerMachine

The HP Fax will monitor the line when an incoming call is answered by a person or by the answering machine. If the HP Fax detects fax tones on the line, it will receive the fax.

Jun 07, 2010 | HP Officejet 4315v All-In-One InkJet...

1 Answer

Program Fax-930 brother machine so it answs fax call on 6 rings


Here is the users manual for that;
Good luck!
http://www.fixya.com/support/p170643-brother_fax_930_all_in_one_thermal/manual-1604

Mar 16, 2009 | Brother FAX 930 All-In-One Thermal Printer

1 Answer

Fax machine will not reset to be able to answer the phone


When you set your fax machine to answer on a certain number of rings it will answer it on that number of rings expecting it to be another fax machine. If you do not answer it before the aloted number of rings you will not be able to talk since the fax machine will be trying to talk in computer speak. To help you may want to set it to answer after more rings.

Jan 15, 2009 | Office Equipment & Supplies

1 Answer

BROTHER FAX 1840-C.


Set your machine to MANUAL, this will allow you to answer every call yourself, then if it is a fax, the machine will take over. Sounds like you have it in fax/tel mode now, which allows for the fax machine to answer every call then if not a fax, double rings to you.

Sep 19, 2008 | Brother IntelliFAX 1840C Plain Paper...

2 Answers

Have to be near fax machine to recieve fax


The Rings to Answer feature might not be set to answer after the
appropriate number of rings for your office setup.
If you have a voice mail service at the same phone number you use
for fax calls, you must receive faxes manually, not automatically. For
information on how to receive faxes manually, see receive a fax
manually from a phone
on page 48.
If you have a PC modem on the same phone line with your
HP Officejet, check to make sure that the modem’s software is not
set to receive faxes automatically. Modems with this auto fax
receive feature turned on will take over the phone line to receive all
incoming faxes, which will prevent the HP Officejet from receiving
fax calls.
If you have an answering machine on the same phone line with
your HP Officejet, you might have one of the following problems:
Your outgoing message might be too long or too loud to allow
the HP Officejet to detect fax tones, and the calling fax machine
might disconnect.
Your answering machine might not have enough quiet time after
your outgoing message to allow the HP Officejet to detect fax
tones. This problem is more common with digital answering
machines.
The following actions might help solve these problems:
a. Disconnect the answering machine and then try receiving a fax.
If faxing is successful without it, the answering machine might
be causing the problem.
b. Reconnect the answering machine and re-record your outgoing
message. Make sure the message is as short as possible (no
more than 10 seconds long), and that you speak softly and
slowly when recording it. Try again to receive a fax.
If you have a special ring pattern for your fax phone number (using
a distinctive ring service through your telephone company), make
sure that the Answer Ring Pattern feature on your HP Officejet is set
to match. For example, if the phone company has assigned your
fax number a double ring pattern, make sure Double Rings is
selected as the Answer Ring Pattern setting. For information on
changing this setting, see change the answer ring pattern
(distinctive ringing)
on page 63.
Note that some ring patterns cannot be recognized by the
HP Officejet, such as those with alternating short and long ringing
patterns. If you are having problems with a ring pattern of this type,
ask your phone company to assign a non-alternating ring pattern.

http://h10032.www1.hp.com/ctg/Manual/c00095626.pdf

May 20, 2008 | HP Officejet 4215v All-in-One Printer

1 Answer

Auto-answer issue: fax beeps on line when voicecall received


Try changing the receive mode from automatic to FAX ONLY and set the number of fax rings higher. You should be able to receive phone calls and if you are not answering your phone it will automatically receive a fax.

Mar 27, 2008 | Office Equipment & Supplies

1 Answer

Setting personalized ring


Its called distintive Ring. This is the instructions from the manual -

VERY IMPORTANT
If you have Voice Mail or a TAD (Telephone Answering Device) and want to keep
one of your phone numbers dedicated only to fax calls, you must leave the fax machine
in MANUAL mode at all times while using the distinctive ring feature. Here’s why:
Manual mode will never pick up a call by itself, since it is «Neutral ». When the fax
machine is in this « neutral » mode, the Distinctive Ring Feature can be activated. The
distinctive ring feature is actually an answering mode. So, do not activate FAX ONLY
mode or FAX /TEL mode while using distinctive ring; otherwise, the fax machine will
answer calls for all the numbers.
Registering the Distinctive Ring Pattern
1
Set the fax machine to MANUAL mode.
2 Press Menu/Set, 0, 1.
3 Press to select DISTINCTIVE:SET?, and then press Menu/Set.
4 Press to select the prestored ring pattern you want to assign, and then press
Menu/Set. (You will hear each pattern as you scroll through the four patterns.)
Be sure to choose the pattern assigned by the Telephone Company.
5 Press Stop/Exit.

and a link to the manual if you need it -
http://static.tigerdirect.com/pdf/brother-IntelliFax-775-Manual.pdf

Feb 21, 2008 | Brother IntelliFAX 775 Plain Paper Thermal...

Not finding what you are looking for?
Office Equipment & Supplies Logo

Related Topics:

301 people viewed this question

Ask a Question

Usually answered in minutes!

Top Office Equipment & Supplies Experts

k24674

Level 3 Expert

8016 Answers

jasbo
jasbo

Level 3 Expert

2237 Answers

yadayada
yadayada

Level 3 Expert

78267 Answers

Are you an Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...