Question about Fax Machines

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All calls go directly to fax. Calls don't go to answering machine. I can't answer calls manually to speak with caller.

When phone rings, the call is automatically directed to the fax on the machine.


I have an answering machine, but the calls are not getting to the answering machine.


When I pick up the phone to speak to a caller, the fax noises are screaching and I cannot have a conversation with my caller.


I have entered the receive mode and selected the receive mode (AnsMode) as per Chapter 5 "Receiving Faxes" in the Basic Guide.

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Re: All calls go directly to fax. Calls don't go to...

You seem to have chosen the correct answering mode which is ans/fax.Also pls check whether DRPD mode is correctly set .
It should be off in case your tel line does not have dual ring feature.

happy faxing


Posted on Oct 17, 2007

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Hi my hp 640 will not answer a fax call, but will answer only if we pick up the hand set.

Issue When the all-in-one product is sharing a phone line with voice calls, some calls are interrupted by fax tones. Follow the steps below to solve the problem.Step one: Check the Rings to Answer setting If Auto Answer is enabled, the HP fax product will answer the phone line when the number of rings reaches the number of rings specified in the Rings-to-Answer setting. When voice calls will be received on the same phone line as faxes, set to rings-to-answer to 6. If you do not want the fax to answer automatically, either turn off Auto Answer from the front panel and receive faxes manually (this may result in lost faxes) or subscribe to a distinctive ring service from the phone company (if available). Refer to the Answering faxes manually section below to learn how to answer faxes manually or refer to the Using distinctive ringing section below for more information about using distinctive ringing. The Rings-to-answer setting for the HP Officejet 500 and 600 series products can only be checked or set using the all-in-one software on the computer. The Rings-to-answer setting for the HP Officejet 500 and 600 series products can only be checked or set using the all-in-one software on the computer. Follow the steps below to check or change the setting for all models except the HP Officejet 500 and 600 series:
  1. Depending on the model, press either Menu , Setup , or Fax Setup repeatedly until Basic Fax Setup appears in the display.
  2. Press Enter (or Start or OK ).
  3. Press the right arrow button repeatedly until Rings to Answer is displayed, and then press Enter .
  4. The number of rings before the HP fax product answers will be displayed.
    • The setting is correct if it is 6. Press Cancel or Stop (Stop Fax) to exit the menu.
    • If the number is not 6, press the right arrow button until 6 appears in the display and then press Enter (or Start or OK ).

Aug 30, 2011 | HP 640 Inkjet Fax Machine

2 Answers

Sharp plain paper ink jet fax ux-b750

to stop the fax automatically switching to fax mode you have to set it to manual to recieve calls and dissable the fax,there should be an auto/fax and call mode, therefore when someone calls it will go to your voicemail, but that means that you will not be able to recieve a fax. Normally auto mode, will first try the fax, if no fax is recognised it will switch to normal line ringer, then if no answer it should go to your voicemail if unanswered.

Oct 01, 2007 | Fax Machines

1 Answer

How can I get the telephone on my Brother Fax T96 to work?

Step by step information at the link below.
Brother Fax T96
The F/T Mode is used to allow the fax machine and the telephones to share the same telephone line. When a call comes in, the fax machine and all extension telephones on that line will ring according to the number of rings you have set for the Ring Delay.
When the Ring Delay is completed, the fax machine will answer the call and determine if it is a fax call or a telephone (voice) call.
The fax machine can determine this by the signal it is receiving on the telephone line. If someone is sending a fax automatically , the sending fax machine will transmit a fax tone (a series of beeps every 3 seconds).
If your fax machine hears these tones, it will receive the fax.

If the fax machine does not hear any fax tones, it assumes it is a telephone (voice) call and will begin ringing the F/T ring tones (double ring) for the length of time you selected for the F/T Ring Time. These tones will only ring on the fax machine's handset (extension or external phones will not ring). At the end of the F/T ring time the fax machine will go into the receive mode in order to receive a manual fax.
(If the call was a voice call and was not answered, the caller will hear the fax receive tones also).
  • If you answer the call before the fax machine(during the ring delay period) and determine it is a fax, you can transfer the fax to the fax machine for receiving.

  • If you answer the call on an "extension" phone and hear a beep every 3 seconds (automatic fax) or silence (manual fax), press *51 or *91 for New Zealand (remote activation code) on the telephone keypad, wait to hear the fax machine turn on (chirping sounds) and then hang up.

  • If you answer on the handset of the fax machine and hear a beep every 3 seconds or silence, press the Fax Start or Start/Copy key on the control panel of the fax machine and then hang up the handset.

  • If you answer a call on an "extension" phone during the F/T Ring Time, you will hear the F/T ring tones.
    To release the call from the fax machine, press #51 or #91 for New Zealand (remote deactivation code) on the telephone keypad and you can speak to the calling party.

  • If you pick up the handset of the fax machine during the F/T ring time, you may talk to the calling party immediately.

Mar 28, 2011 | Fax Machines

1 Answer

Hp officejet 6500 instructions for receiving a fax? Thanks

You can receive faxes automatically or manually. If you turn off the Auto Answer option, you must receive faxes manually. If you turn on the Auto Answer option (the default setting), the device automatically answers incoming calls and receives faxes after the number of rings that are specified by the Rings to Answer setting. (The default Rings to Answer setting is five rings.)
If you receive a legal-size fax and the device is not currently set to use legal-size paper, the device reduces the fax so that it fits on the paper that is loaded. If you have disabled the Automatic Reduction feature, the device prints the fax on two pages.
NOTE: If you are copying a document when a fax arrives, the fax is stored in the
device memory until the copying finishes. This can reduce the number of fax pages stored in memory.
This section contains the following topics:
• Receive a fax manually
• Set up backup fax reception
• Reprint received faxes from memory
• Poll to receive a fax
• Forward faxes to another number
• Set the paper size for received faxes
• Set automatic reduction for incoming faxes
• Block junk fax numbers
• Receive faxes to your computer (Fax to PC and Fax to Mac)
Receive a fax manually
When you are on the phone, the person you are speaking with can send you a fax while you are still connected. This is referred to as manual faxing. Use the instructions in this section to receive a manual fax.
NOTE: You can pick up the handset to talk or listen for fax tones.
You can receive faxes manually from a phone that is:
• Directly connected to the device (on the 2-EXT port)
• On the same phone line, but not directly connected to the device
NOTE: The automatic document feeder must be empty to receive a fax. If there are documents in the ADF, then the device will not be able to receive incoming faxes.
To receive a fax manually
1. Make sure the device is turned on and you have paper loaded in the input tray.
2. Remove any originals from the document feeder tray.
NOTE: The automatic document feeder must be empty to receive a fax. If there
are documents in the document feeder, then receiving the fax will be
3. Do one of the following to answer a fax manually:
• Set the Rings to Answer setting to a high number to allow you to answer the
incoming call before the device answers.
• Turn off the Auto Answer setting so that the device does not automatically
answer incoming calls.
4. If you are currently on the phone with the sender, instruct the sender to press Start on their fax machine.
5. When you hear fax tones from a sending fax machine, do the following:
a. Press START FAX Black or START FAX Color on the device control panel.
b. When prompted, select Fax Receive.
NOTE: Depending on your country/region, the device might receive the fax
automatically when you hear fax tones from the sending fax machine.
6. After the device begins to receive the fax, you can hang up the phone or remain on the line. The phone line is silent during fax transmission.

Jan 30, 2011 | HP 1250 Plain Paper Thermal Inkjet Fax

1 Answer

Fax machine will not reset to be able to answer the phone

When you set your fax machine to answer on a certain number of rings it will answer it on that number of rings expecting it to be another fax machine. If you do not answer it before the aloted number of rings you will not be able to talk since the fax machine will be trying to talk in computer speak. To help you may want to set it to answer after more rings.

Jan 15, 2009 | Fax Machines

1 Answer

Problem with answering machine on Panasonic Model # KX-FPG376

i followed the advice posted & it worked fine after that. thanks.

Nov 22, 2008 | Panasonic KX-FPG376 Plain Paper Thermal...

1 Answer


Set your machine to MANUAL, this will allow you to answer every call yourself, then if it is a fax, the machine will take over. Sounds like you have it in fax/tel mode now, which allows for the fax machine to answer every call then if not a fax, double rings to you.

Sep 19, 2008 | Brother IntelliFAX 1840C Plain Paper...

1 Answer

Auto-answer issue: fax beeps on line when voicecall received

Try changing the receive mode from automatic to FAX ONLY and set the number of fax rings higher. You should be able to receive phone calls and if you are not answering your phone it will automatically receive a fax.

Mar 27, 2008 | Fax Machines

1 Answer

Setting personalized ring

Its called distintive Ring. This is the instructions from the manual -

If you have Voice Mail or a TAD (Telephone Answering Device) and want to keep
one of your phone numbers dedicated only to fax calls, you must leave the fax machine
in MANUAL mode at all times while using the distinctive ring feature. Here’s why:
Manual mode will never pick up a call by itself, since it is «Neutral ». When the fax
machine is in this « neutral » mode, the Distinctive Ring Feature can be activated. The
distinctive ring feature is actually an answering mode. So, do not activate FAX ONLY
mode or FAX /TEL mode while using distinctive ring; otherwise, the fax machine will
answer calls for all the numbers.
Registering the Distinctive Ring Pattern
Set the fax machine to MANUAL mode.
2 Press Menu/Set, 0, 1.
3 Press to select DISTINCTIVE:SET?, and then press Menu/Set.
4 Press to select the prestored ring pattern you want to assign, and then press
Menu/Set. (You will hear each pattern as you scroll through the four patterns.)
Be sure to choose the pattern assigned by the Telephone Company.
5 Press Stop/Exit.

and a link to the manual if you need it -

Feb 21, 2008 | Brother IntelliFAX 775 Plain Paper Thermal...

1 Answer

Incoming telephone calls

Refer to your manual. It may be under RX(recieve settings). Go disable FAX/Tel SW and make sure it is fax mode only

Jan 11, 2007 | Canon FAX-B820 Plain Paper Bubblejet

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