The device is supposed to refresh each time in case you put in a new memory card or added additional files. That's not the problem - this is:
There are two connection settings in USB: MTP and MSC. For some reason MTP is the default, but it doesn't connect properly on all computers. Select MSC and plug the player in again, the computer will recognize sansa e250 but not show the driver just yet. It is installing recognition software (just basic drivers - nothing heavy) and it doesnt tell you what its doing until its complete. WAIT FOR IT. Once it is complete you will see both the sansa e250 and the removable memory slot in your "my computer" now you're good to go.
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sandisk sansa e250 starts but then says refresh database. Menu is in back ground. Maybe frozen, and have tried to reset, but still come up with Refresh database.
I have the same problem for the same reasons. It's just the micro memory card booting up, so the refresh is no big issue. But if anyone finds a faster method of making it turn on, I'd like to hear :D
Press the "lock" button to where the Orange is showing. Then press the record button on the left side of the MP3 for a bit. Try this several times. I did it twice and it worked!
M.P.
You have an error in the firmware. This is damage than is irreparable by any user of a mp3 player. Call the company, tell then that your firmware was corrupted and ask how you can "hard boot" back into a "Fresh copy" of your firmware.
Problem solved! hope this helps!
This may not work for everyone - but try inserting a TransFlash (also called Micro SD)card in the microSD slot, and power on. It may then correctly refresh its database. It worked in my case, with firmware ver11.
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