Question about Mustek DV5300SE DIGICAM Digital Camera

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Can't upload video to my computer from Mustek DV5300SE

Though I installed the software, when I connect to my computer, nothing shows up when I try to upload a video to my computer. As a note: I had my new compaq desktop downgraded from vista to windows xp and had the applicable drivers installed by the geek squad at bestbuy.

I could do this OK on my old computer before it burned out. Got directions from mustek support but they are only open Mon - Fri.

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  • lar33 May 16, 2009

    I tried your solution, but the asia support didn't tell me what to do either. Since then, I tried it again and this time it would operate and shut down my computer. Do I need a new driver?

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I am holding in my hand my 5300se as i type this [i hunt and peck] i had same problem u speak of i ended up having to go to their suport page over seas i beleve it was asia i found it under it was called W.E.B. [same name as the one here in usa but the file is longer on the over seas program if u cant find it let me know and i will try to find my copy

Posted on May 16, 2009

  • isodomizer May 17, 2009

    I AM SORRY I GUESS I DIDNT EXPLAIN MYSELF WELL ENOUGH. YES YOU NEED A NEW DRIVER UNINSTALL THE OLD ONE AND DOWNLOAD THE NEW SOFTWARE AND DRIVER FROM THE ASIA SITE. YOU CAN E-MAIL ME DIRECT AT isodomizer@yahoo.com YES THAT IS MY SCREEN NAME NOT A JOKE GOOD LUCK Ty

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