Question about SanDisk Sansa e260 MP3 Player

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I think is a virus..wat can i do??

I turn on my sansa e260r,and then stars the ''Refresh Database''..and then the screen get frize''..and turns white..and in like 10 seconds more turns black...this start happening the last time i enter new music on it..

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  • Anonymous May 18, 2009

    when i turn on my player it boots and then starts to refresh database, freezes up with a white or blue screen


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Recovery mode on the Sansa e200 series
How to repair your player if you see the ‘striped blue screen of death.’

Here’s how it happened;

I was loading mp3 files into my player using the MSC method with Windows Explorer I hadn’t checked. It turns out that two of the CD’s I loaded had corrupt ID3 tags.
I disconnected the USB cable and the player restarted as it normally does. Then it displays that it’s rebuilding the database. This is where I encountered the ‘striped blue screen of death.’ I restarted the player 3 times hoping that would correct itself but to no avail.
It was essentially junk.

Options at that point are to either:
A. Call tech support and undoubtedly get someone on the line for whom English is their second (or third) language who is reading from a support manual. The normal ‘fix’ at this point usually involves restoring your player/computer/ device to the original factory settings without regard to losing already installed data.
B. Go online to look for the answer. If you are patient and search you can often find the results you are looking for. I found what I needed at the
List of Hints and Tricks for your Sansa - Anything But iPod Forums.

I repaired my player in this order:
1. Turn off the player buy holding down the menu button for about 10 seconds or however long it takes to turn the screen black.
2. Set the hold switch to on (shows red.} Hold down the record button on the left side of the player while pressing the menu button.
3. The player will run in a similar manner to using safe mode on a computer. That is it works just enough for you to connect it to your computer to make the necessary repairs.
It will prompt you to connect the player to the computer and then it will display that it is connected in basic text.
4. Now you need to download new firmware.
The latest I could find that I trusted (from the SanDisk site) was version 1.02.12.
5. Now run the firmware you just downloaded (the .exe file.) It will ask you if you want to reformat the player which will erase all of your stored data. Say no if you think you know when the problem first occurred so that you can correct it. After the player installs the fresh firmware it prompt you to safely disconnect the player which you do by clicking on the small drive button in the system tray which reads ‘Safely Remove Hardware’ and selecting the Sansa drive letter. Now click Finish.
6. Your player will restart and this time (fingers crossed) it will reload the database and will function normally. The database refresh will take longer than normal because it’s reading the entire database. Now your player will ‘come back to life’ and you will swear never to install any files that you haven’t checked (until you do it again!)
7. Reconnect the player. If you have the Sansa Updater already installed it will prompt you with the message that new firmware is available. At this writing that will be 1.02.15.
It’s up to you to decide if you want to update your player. The new firmware adds a custom user EQ which I find very useful. The new firmware also shortens the spaces between file names so as to give the next song display a chance to actually show what’s next. I think this updated firmware is worth loading but don’t do it until you go back into Windows Explorer (or whatever file browser you use) and delete the most recently added files. I did this and then I went back and completely rewrote the ID3 tags that I believe corrupted the database. But who knows.
8. Once again as usual safely remove the hardware and let the database refresh with your newly repaired files.
9. Reconnect the player one last time to run the Sansa Updater to load the latest firmware if your wish.
10. Safely remove the player after you are prompted by the Updater program.

Now try it one more time and enjoy the tunes before going to bed to assure yourself that you didn’t spend a good chunk of change on a piece of junk.

I can finally understand why manufacturers are reluctant to offer MSC as an alternative to MTP. MTP (or iTunes for that matter) requires you to use a file management program to load files into your player. That reduces the chance that you will load a bad ID3 tag. I will only use MSC with this player because it makes it so much easier for me. My music is stored on CD’s and I just drag and drop the files into the player with Windows Explorer. If you want to use a file management program, I have found MediaMonkey to be a fairly good alternative to Windows Media Player and it’s also free.

I've owned an iriver Clix (2gb) and (ack!) an iPod Nano (2nd Gen. 2gb.) Both of these players lack the essentials of MSC support and a user replaceable battery. Both of these players also crashed on occasion. My advice to you (and myself!) is to check all ID3 tags for bugs before loading new music into your player and also check the file size of all album art. If it's over 100k it may present a problem for the Sansa firmware and you'll be visiting this page again to start all over.

Happy listening!

Posted on May 18, 2009

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