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PC Freezes Dear Tech Support, Once in a while my PC Monitor and Mouse operation freezes. I have Professional AVG 7.5 for the past three years. No virus shows up. Could it be a hardware problem? I have unplugged and re-plugged all peripherals and cleaned out the CPU and motherboard with a vacuum. What?s next? Much appreciation Mano.

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I know this is an old post, but maybe it will help someone in the future. I own the same computer and had this exact problem with Kaspersky Internet Security. Turns out KIS 7 was detecting PS2.SYS as a keylogger. When I blocked the file from loading (per the software’s recommendation), I lost connectivity in both my mouse & keyboard. Eventually, I had to allow the file as an exclusion in order for things to work. Kaspersky says this is a known issue.

Posted on May 28, 2008

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When the computer freezes is it just the mouse that freezes?  Can you navigate using the keyboard?  I would recommend running memtest 86, and prime 95, just to check your memory and processor respectively.  How frequent is the freezing?  Have you tried stopping a few of your larger processes?  Have you installed anything new recently?  Also I would try reseating your memory, and maybe having your power supply checked.  Doing these things will help limit it down some.

Posted on Oct 16, 2007

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Posted on Jan 02, 2017

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