Unable to reinstall DVD backups after HP SYSTEM RECOVERY failed
I installed new system board, backed up hard drive and reinstalled vista home premium. I am unable to reinstall my back ups, get a code "purple". After many live chats with HP, I ordered system restore/recovery disks from HP. Tried to load and restore system back to factory condition, you know the one that HP tweeks with Vista home premium preinstalled upon purchase. Well, since I replaced the system board with same make and like model, HP tech support says that I cannot restore system back to factory condition; that the system restore disks I just bought won't work and they don't know how I can reinstall all my DVD's that I backed up with their HP RECOVERY MGR Program. Please HELP!!!
Re: Unable to reinstall DVD backups after HP SYSTEM...
Code "purple" means you and your computer are done. It is an unrecoverable error that means you need a new system. However, I have found a couple of postings that claim to know a fix. I can not verify these methods, I do not own a HP or other type of prefab PC (custom is the only way to go). Anyway, here are the links, good luck.
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need. goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
lots of things to try, scan for malware/virus remove temp files
run diagnostics to check hardware. hard drive in older machines
if have the disks that came with it and all else fails backup all your data reinstall windows. windows tends to slowdown over time
Believed me you have to reinstall your operating system. I encountered that problem too. I uninstall and re-installed .NET, update windows service packs nothing happened until I reformat the hard drive and install the operating system again. remember format the hard drive first then install the operating system (backup your data first)
Which software did you use to create the recovery disk? Is the recovery disk a CD or DVD?
Just to recover a vista system from recovery DVDs would require at least two DVDs. Your files would be in addition to this so I would be very surprised if you have only a single disk containing both the operating system and all of your files.
A simple recovery disk would only be useful for restoring lost operating system files to a hard disk that had corrupted or deleted files. It would let you restore to a new blank disk.
If the disk only contains a backup of your data then you would need to first install an operating system (Vista or Windows 7) and then install the backup software you used to create the disk and then you could recover your data from the disk.
The installed Windows in your laptop has been corrupted beyond repair - you will have to reinstall it.
For that pres F11 during boot to launch the HP Recovery Manager from the recovery partition then follow the instruction. If even that fails it means that the hard disk itself has failed - the disk will have to be replaced and to reinstall Windows you will have to order a recovery cd for your exact model from HP.
On Seagate's website, they should have a drive transfer software to transfer everything over to a new drive. There are commercial drive clone applications too, like Paragon Drive Copy which you can find with Google.
Starting the recovery from power up
If Windows Vista cannot open and if the Recovery partition on the hard disk drive is functioning properly, you can perform a System Recovery by performing the following procedure:
Turn off the computer.
Disconnect all connected devices (such as the Personal Media Drive, USB drives, printer, and fax), remove media from drives, and remove any recently added internal hardware. Do not disconnect the monitor, keyboard, mouse, and power cord.
Turn on the computer.
Do one of the following actions depending on how Windows Vista was installed:
If Windows Vista came pre-installed on your computer, press the F11 key repeatedly when the first screen opens (the logo screen), until Recovery Manager program opens on the screen.
If your computer was upgraded from Windows XP to Windows Vista, press the F10 key repeatedly when the first screen opens (the logo screen) until Recovery Manager program opens on the screen.
On the screen that prompts for Microsoft System Restore select No , and then click Next .
The Recovery Manager gives you the option of backing up your data files. Backing up your files is recommended. To back up your files select Yes , and then click Next . Follow the onscreen instructions.
If you do not want to backup your files, select No , and then click Next .
After the System Recovery is complete, the computer restarts and continues into Windows setup. Complete the setup screens and wait until the computer finishes the setup. Then, turn off the computer, reconnect all peripheral devices, and turn on the computer.
Before using the computer, update and protect it by reinstalling any virus and security software that was installed before the System Recovery.
Reinstall any software applications that were added after puchasing the computer, and replace any files that were backed up.