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Unable to reinstall DVD backups after HP SYSTEM RECOVERY failed

I installed new system board, backed up hard drive and reinstalled vista home premium. I am unable to reinstall my back ups, get a code "purple". After many live chats with HP, I ordered system restore/recovery disks from HP. Tried to load and restore system back to factory condition, you know the one that HP tweeks with Vista home premium preinstalled upon purchase. Well, since I replaced the system board with same make and like model, HP tech support says that I cannot restore system back to factory condition; that the system restore disks I just bought won't work and they don't know how I can reinstall all my DVD's that I backed up with their HP RECOVERY MGR Program. Please HELP!!!

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  • dlholling May 21, 2009

    Thanks rclem113 for your suggestions. I'm still working on your links. Funny that I now remember that the 'code purple' didn't appear until I loaded MS Vista Home Premium. Any coincidence?

    dlholling

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Code "purple" means you and your computer are done. It is an unrecoverable error that means you need a new system. However, I have found a couple of postings that claim to know a fix. I can not verify these methods, I do not own a HP or other type of prefab PC (custom is the only way to go). Anyway, here are the links, good luck.

http://h30434.www3.hp.com/psg/board/message?board.id=HardwareDPC&message.id=6115

http://forums.techguy.org/windows-nt-2000-xp/469752-code-purple-configuration-error-hp.html

http://forums.techguy.org/all-other-software/644163-code-purple-advice.html

Posted on May 16, 2009

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Posted on Jan 02, 2017

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