Question about Office Equipment & Supplies
Please check if the ink cartridges move when you give a print command. If the BJ cartridge will not return to the home position (stays in the center) or will not move away from the home position (stays to the right), then the BJ cartridge may need to be reseated or replaced.
Reset the power to the printer either with the power button or by unplugging the power cord. Release the locking lever that locks the cartridge into place. Carefully remove and inspect the BJ cartridge. Place the BJ cartridge back in the printer and lock the locking lever completely. Reset the power to the printer again, either with the power button or by unplugging the power cord.
If the cartridge will not move after attempting the above steps, you may need to replace the BJ cartridge. Also check if the ink cartridges are empty. Please check if you are getting any error code.
Please do accept this solution and revert for further assistance.
Posted on May 16, 2009
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Posted on Jan 02, 2017
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