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External hard drive enclosure help

Got a new hardrive and enclosure but my commy cant find then or detect them...theres a disk with it but i dunno what to do to install out, im on xp btw...and the enclosure and hd are ok for my commy. plz help;

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  • sharpy_rulez May 16, 2009

    no its 2.5inch i have a disk with a folder for drivers on that came with it if thats any use.

  • Anonymous Mar 29, 2014

    replacement par for 708302-001 SPS-BASE ENCLOSURE W8

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Is it a small disk (about 3 inches wide) or is it a larger one (about 6 inches wide)? Problem is, XP don't have the drivers to "see" SATA (Serial ATA) laptop drives. Try upgrading to Service Pack 3 to see if it solves the problem.

(Don't forget to Rate me, after you fix the issue).

Posted on May 16, 2009

  • Basilio Guzman
    Basilio Guzman May 18, 2009

    Ok. If it included the CD, run the Setup on it. This may make XP to see your external drive finally.

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Hi my computer is reading my external hard drive but when i click on it its saying please insert disk into removable disk. I have tried changing the letter like most people recommend but it was...


Did the hard drive come in the enclosure? (Is the hard drive supported by the extrenal enclosure) Does it work when plugged into another computer and have you tried using another cable?
Did it come in the enclosure? Try another cable
Did it work when plugged into another computer?
Yes - Windows Drivers
No - Try another enclosure or cable
Did it work with another cable?
Yes - Problem Solved
No - Try another enclosure with the new cable
try whichever of these and see if it helps. please respond here with what happens wether it works or not.
Another option by the way is to check what happens when you take the hard drive out of the enclosure and install it inside the computer as an internal Hard Drive. If that works then it isn't the hard drive atleast. I will away to see what happens.

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My hardrive is plugged into my mac, the light is on, the hardrive is spinning, but no icon shows up on my desktop. I've searched my computer, and the icon isn't anywhere. I don't know how to access it...


An external storage-device has four major components:

* the USB cable

* the power-adapter

* the disk-drive inside the enclosure

* the USB-to-disk-drive adapter inside the enclosure.

One of these components has failed.

Try a different USB cable.

Try connecting to a different USB port on your computer.

Try connecting to a USB port on a different computer.

Take a "multi-meter" and measure both the voltage and amperage output from the AC adapter, and compare with the specifications on the label on the adapter.

Open the enclosure, and remove the disk-drive, and then connect it as a "slave" disk-drive in a desktop computer, to see if it works at all.

Purchase a new, compatible, disk-drive, and install it in the enclosure, to "revive" your external storage device.

Get the part-number and serial-number from the label on your disk-drive, and access the manufacturer's web-site, and use "check warranty status", to see if they will replace the device, at minimal cost to you.

There exist commercial "data recovery" services that can try to repair your device, just long-enough to rescue and copy your files. For example, see: https://services.seagate.com/index.aspx?lng=en-US for a "no data - no charge" guarantee.

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I have been using Seagate FreeAgent on this dell laptop with Windows XP for about 2 years now. But since last evening, i am unable to detect it on my computer. The freeagent is plugged on, the orange light...


The external storage device has several major components:
* USB cable
* external power-supply
* disk-drive inside the enclosure
* USB-to-disk-drive adapter inside the enclosure.
Try a different USB cable.
Try a different USB port on your computer.
Try a USB port on a different computer.
Take a multi-meter, and measure the output voltage/amperage of the power-supply,
and compare with the specifications on the label of the power-supply.
Open the enclosure, and remove the disk-drive, and attach it as a "slave" drive in a desktop computer, to see if bypassing the USB-to-disk-drive adapter bypasses the problem.
Look at the label on the disk-drive, for manufacturer, product-number, serial-number, and manufacture date. Access the manufacturer's web-site, and use "check warranty status" to see if the warranty still is valid. If so, the drive can be replaced, at minimal cost to you.
Buy a new, compatible, disk-drive, and install it in the enclosure, to "revive" your external storage device.
Search online for a professional "data recovery service". For a significant fee, they can repair your disk-drive, just long-enough to copy your files to a new disk-drive. Seagate's web-site has an data-recovery offer: no charge if we cannot recover your files.

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1 Answer

My maxtor external hardrive contains all our photos and suddenly my computer can't recognise it. help!


The external storage device has several major components:

* USB cable

* external power-supply

* disk-drive inside the enclosure

* USB-to-disk-drive adapter inside the enclosure.

Try a different USB cable.
Try a different USB port on your computer.
Try a USB port on a different computer.

Take a multi-meter, and measure the output voltage/amperage of the power-supply,
and compare with the specifications on the label of the power-supply.

Open the enclosure, and remove the disk-drive, and attach it as a "slave" drive in a desktop computer, to see if bypassing the USB-to-disk-drive adapter bypasses the problem.

Look at the label on the disk-drive, for manufacturer, product-number, serial-number, and manufacture date. Access the manufacturer's web-site, and use "check warranty status" to see if the warranty still is valid. If so, the drive can be replaced, at minimal cost to you.

Buy a new, compatible, disk-drive, and install it in the enclosure, to "revive" your external storage device.

Search online for a professional "data recovery service". For a significant fee, they can repair your disk-drive, just long-enough to copy your files to a new disk-drive.

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1 Answer

My hardrive "simpledrive" model 96300-41001-156


The external storage device has several major components:

* USB cable

* external power-supply

* disk-drive inside the enclosure

* USB-to-disk-drive adapter inside the enclosure.

Try a different USB cable.
Try a different USB port on your computer.
Try a USB port on a different computer.

Take a multi-meter, and measure the output voltage/amperage of the power-supply,
and compare with the specifications on the label of the power-supply.

Open the enclosure, and remove the disk-drive, and attach it as a "slave" drive in a desktop computer, to see if bypassing the USB-to-disk-drive adapter bypasses the problem.

Look at the label on the disk-drive, for manufacturer, product-number, serial-number, and manufacture date. Access the manufacturer's web-site, and use "check warranty status" to see if the warranty still is valid. If so, the drive can be replaced, at minimal cost to you.

Buy a new, compatible, disk-drive, and install it in the enclosure, to "revive" your external storage device.

Search online for a professional "data recovery service". For a significant fee, they can repair your disk-drive, just long-enough to copy your files to a new disk-drive.

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1 Answer

I need to hook my external hardrive up to my Mac and seem to have misplaced my manual. I need specifics on which cables I need to hook up, etc. Is there information online and/or a picture of this so I can...


In general, external disk-drives have one USB cable, running from the unit to any USB port on your computer. The smaller external enclosures have a "laptop" disk-drive inside, which draws electrical power through the USB cable. The larger external enclosures have a "desktop" disk-drive inside, and requires an external AC 110V adapter, which connects to a power-jack on the enclosure.

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1 Answer

EXTERNAL MAXTOR HARDRIVE WAS ISLIGHTLY DROPPED. NOW WHEN CONNECTED TO COMPUTER (USB) DOUES NOT DECTECTED. POWER ONLY FLASSHED (LED), AND MAKE A SMALL CLICK HARDRIVE SOUND, LIKE IT IS TRYING TO SPIN OR READ...


I think that your disk-drive is "SLIGHTLY" dead. :-(

Disassemble the enclosure.

Get the model-number and serial-number from the label on the disk-drive.

Access Maxtor's web-site, and check the warranty-status of the disk.

If the warranty still is valid, Maxtor will replace the disk-drive, at minimal cost to you.

If the warranty has ended, buy a new, compatible, disk-drive, and install it into the enclosure, to "reconstitute" your external storage-device.

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1 Answer

My Western Digital Passport 80GB Hard Drive is no longer detected when I plug it in. The power light is on, the drive is running but it is not detected on either of my computers running Windows...


Any external disk-drive as small as 80GB is probably "out-of-warranty" -- it's likely that the disk-drive inside the enclosure has "died".

You have two options, not mutually exclusive:
* exercise the Western Digital "Customer Loyalty" program -- find the serial-number of your Passport, and access WD's web-site to buy a new Passport, citing the old serial-number to qualify for a significant discount on your purchase;
* open the enclosure, disconnect the disk-drive from the USB-to-disk-drive adapter, buy a new, compatible, disk-drive, and connect it to the USB-to-disk-drive adapter, to "frankenstein" it, creating a "new" external storage-device.

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1 Answer

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There are two possibilities:

The Mybook USB/ATA controller board is faulty.
In this case you can simply take apart the enclosure and mount the disk into a new enclosure. WD Mybooks are SATA, but double check the hard disk connector to ensure.

The hard disk inside is faulty.
In this case repair may be expensive. You need to locate a data recovery facility with a 'clean room' , the cost is usually more than $800.

If this happened after a power surge, then the problem is most likely a faulty controller board.

If instead you have dropped the hard disk it is possible an hard drive failure, in that case repair will be expensive.

A replacement enclosure will stfrom art about $20 on Ebay or Amazon, and must not necessarily be WD .
Check if your disk is Sata or PATA (IDE) before buying the enclosure.

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1 Answer

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Install your previous hardrive as a slave, secondary drive to your new one, or easier still, buy an external enclosure for it and connect to it via usb

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