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99.9% of the time when the ribbon sticks to the card when printing, it is due to either poor quality cards, or an attempt to print on a card that has already had an overlay (varnish) applied by a printer. Get yourself a pack of fresh, image-grade PVC cards (they're cheap and readily available) and try printing to them. If the ribbon is still sticking, the other 0.1% of the time it is due to over-temp on the print-head. This can be due to either a wrong AC adapter (they're easy to mix with other office equipment), or brightness/contrast settings too high in the driver.
Turn the printer off.
Disconnect the power-cord from the wall-outlet.
Reconnect the power.
Turn the printer on.
If you still get the same message, it's time to responsibly recycle the printer,
and buy a replacement -- maybe you can buy a new PIXMA that takes the same ink-cartridges???
The ribbon supply roller is driven by a small motor connected via an O-ring belt. The printer rolls the ribbon back and forth to locate the start of each color panel on the ribbon during printing and ribbon detection. Without the O-ring, the ribbon only moves toward the take-up spool, eventually going slack so that the color detector only sees one color - hence the "wrong ribbon" message. In my printer, the slack ribbon also gets chewed up in the print head.
You can order a whole belt kit (~ $20 + shipping) or you can locate a generic O-ring belt (1.8mm x 26mm).
PR-01726 Ribbon Out
Out of print ribbon.
Possible Cause 1 : The print ribbon Cartridge is empty.
Solution 1 : Reload the print cartridge. Change the cleaning sleeve and replace the cartridge in the printer. Run a cleaning card as soon as printing is completed.
Possible Cause 2 : The printer ribbon is not loaded correctly.
Soultion 2 :Load the printer ribbon correctly and then close the cover.
Possible Cause 3 : This ribbon has been completely used.
Solution 3 : Use a new roll of ribbon.
Tips for Success
* When this message appears, replace the old ribbon with the new ribbon of the same type. The printer has already prepared the card data for this ribbon type. You can change the colors of monochrome ribbon (such as from dark blue to gold).
* If you must change the type of ribbon (such as (YMCKT to KT) when this message appears, install the new ribbon, cancel any cards waiting to print, and change the ribbon type settings. Finally, return to the card creation program to send the card data to print.
* If the ribbon was repaired, the wrong take-up spool was used. Repair the ribbon again, using the correct take-up spool.
If you cannot fix the problem contact your service provider for assistance.
I have the multipass mp700 and have just experienced the same message ..... wrong cartridge. After reading the manual, from the disc, it means that there's something wrong with the print head, most likely needs cleaning, but it won't clean because the printer is sending a malfunction message. I will be trying to clean the head and if that doesn't fix it then I'll buy a new print head. Good luck with the problem.
Had the same problem with a ZM400. As stated in the User manual (can be downloaded http://www.zebra.com/id/zebra/na/en/index/resource_library/manuals.results.html?FRRBarcodePrinters=6882), warning "Ribbon in" is usually caused by the wrong printing method (thermal direct instead of thermal transfer [which should be selected for ribbbons]). My error disappeared after choosing "thermal transfer" directly on the printer. For network printers this needs to be set by an admin in the network settings for the the printer to solve the problem permanently.