Question about HP Genuine HP 95 Tri-color Inkjet Print Cartridge with Vivera Ink Printer

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HP 6310 printer says HP 95 tricolor is empty.

The last time I printed (in black and white, black only- as usual), the pop-up window showed the tri-color @ ~ 1/2 full, the black @ ~ 1/4 full. I just tried to print (in black and white, black only- as usual) and got the "the left cartridge needs to be replaced" error. I cleaned the contacts and the jets with rubbing alcohol to no avail. Its a new (couple months old) cartridge. Do you know how to reset the pins on this cartridge?
Thanks,
C.Ray

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Ray,
It sounds like you need to replace the cartridge with a new one. The electronics may have went out. We see this usually during the winter months when the static electricity in the air is high and we shock the cartridge. I would also NOT recommend cleaning the head/jets of the cartridge with alcohol. The electronics are fine to clean with alcohol both inside the printer and on the c artridge, but the head will dry out. We recommend taking a damp warm wet paper towel, placing it on a protected surface, and placing the head of the cartridge on the paper towel until you see some ink appear. Then put it back in your printer and let the printer clean off the bottom. If the printer is not cleaning off the bottom of the cartridge, the printer cartridge wiper on the carriage may be broken or stuck.

Posted on May 26, 2009

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