Question about Brother IntelliFax-2820 Laser Fax

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Black pages when making a copy or printing something

When ever I copy a page it comes out black and you can barely see print on the page. I have tried other supplies, but no luck! Any ideas?

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Re: Black pages when making a copy or printing something

Have you tried both drum and toner supplies? cause it sounds like a drum fault, if you have tried a new drum and toner, and it is doing it when printing internal reports, receiving fax's and copying then you have a tecnical issue to do with charge and this would likely render machine unecomical to repair (unless you can find a bad contact with drum on machine). If it receives faxs clearly but copys black then it is different issue (ie optics).

Posted on Oct 17, 2007

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Blank copies from copier

You don't say what model your fax is.

In general. If when copying you get a Full BLACK page printed then the scanner lamp is not lit. As no light is reflected into the image scanner, it interprets this as BLACK information so therefore only black is printed. Look into the ADF while the document is being scanned and I bet you will see no green light at all. A new Contact image sensor should cure it.

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My brother MFC 8500 is receiving alright but everything I send out has a big black streak going down the right side of the page. Confirmation page also has big black streak.

Let me see if I got this right.

The received fax is clean but when you send one out it has a black streak on it.
Cool! So far so good.
Makes sense because for sending, the fax scans the original document and parts of the scanning area could be dirty and so on. Therefore a black streak may appear.
The same black streak would also appear when you make a copy, because the original document must also be scanned.

However for receiving faxes, the machine uses the internal memory and the print engine only, and the same applies to printing the transaction report, which comes from inside via the print engine.
The scanner has no rol in either situation.

Now I'm lost!


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Copies made are totally black. what do i do? i changed cartridged, put in new paper then copied. it copied fine after 20pages, copy sounded like it was jamming up, paper came out with some parts black....

Hello limay_uera

Please check your Printer setup. or options ( I am not familiar with this printer. what terms they use- I'm not sure) Ther will be options for Print in Color or Black. Make sure the radio button for COLOR is checked. This way, black and color both will print in the correct color. So leave it on color even when you want to print in Black. The black radio button is there for a different reason.
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do a quick check on 2 things.
- Copy a document(put a printed page on document feeder and press Copy button) , has the Copy come ok? if copy is also blank that means toner/ink problem, needs to be replaced.

- check with your Fax receive Print settings. is any setting of econo mode/ contrast/brightness Off the track? If found any of such issue then Reset it or put it on average (middle).

Hope this will put your Brother on the track

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When receiving a fax I get either big black plotches all over the page or thick black vertical lines running the whole length of the page to a point where I can no longer make out any of the information...

Try making a copy of something or printing a transmission report or journal from the "reports" menu. If the same problem is apparent on these printouts, then your drum unit or toner cartridge need to be replaced

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The scanner lamp is not working. When making a copy, the lamp lights the source document, so if there is no light, the source document 'looks' black. Your machine will need to be serviced.

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hello! are you usinga brother oen toner and drum cartrdige? that is the first thing to try, you are welcome to post back to me for additional help good luck brother tech

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Make a copy. How do the copies look? You may have a bad LED assembly.

Also press Function 64 set, Are the prints black?

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Is is a lower end product for light duty use. You can try a new genuine OEM drum and or toner, but buying them both would cost as much as a new 2800. Can you print a internal report OK?If so, then your scanner is defective. A common problem with 2800,s

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