Rinnai burner goes out when ignition button is released

check and test thermocouple

Have you tried resetting the breaker? Please turn off the breaker for a few minutes and see if that fixes the problem. Airbulance

problem is proberly the thermocouple burnt out .FSD
(fail safe device) normally you push the button in and the pilot light or flame is ignited,this flame heats the thermocouple that generates a small voltage that holds the gas valve open.
if the thermocouple is burnt out or not set correctly in the flame or the pilot flame is to small , as you say when you release the button it goes out, looks like you need a new thermocouple.

When turning the 2nd burner on keep the button depressed.

Press the 3rd burner button down untill it stops.

Hold both in that position!

As you slowly release the 2nd burner button, continue pressure on 3rd button while gently wrigling it back and forth/side to side .

As the 2nd burner button is coming up and you fidget the 3rd they will hit a happy medium. This happens around about the middle of slowly releasing burner 2s button.

Dont use excessive force, also if its just been started up you will have to gove the machine 5 mins to warm up before this works.

Can easily upload youtube video if so wish

see this steps and fix it. God bless you
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If there is no heat, check the electrical service panel for a burned fuse or tripped breaker. Relight the pilot light (see below).
If there is not enough heat, adjust the burner air shutter (see below); and clean the burner ports (see below).
If the pilot light does not light or does not stay lit, clean the pilot orifice carefully with a toothpick, test the thermocouple and replace it if it is faulty (see below).
If the flame flickers, adjust the pilot (see below).
If there is an exploding sound when the burner ignites, adjust the pilot to a higher setting and clean the pilot orifice and the burner ports.
If the burner takes more than a few seconds to ignite, clean the pilot orifice and adjust the pilot light.
If the burner flame is uneven, clean the burner ports. If the burner flame is very yellow, clean the burner; open vents in the furnace room to provide more air; adjust the burner air shutter.
To light the pilot on a standing-pilot (always on) ignition system, follow the lighting instructions located near the control. Otherwise, try these steps:
Light the pilot:

1. Press and hold the pilot control knob to start the pilot. Set the control knob to the pilot position. Hold a long match under the pilot gas port.
2. Press the control knob; the pilot should light. Hold the control knob down until the flame is burning brightly (about 30 seconds). Release pressure on the knob, and turn it to the on position.
3. If the pilot goes out when you release the control knob, try relighting, holding the control knob down longer. If the pilot again goes out, check the thermocouple (below).

Adjust the pilot:

1. Remove any cap covering the pilot adjusting screw on a combination control.
2. Turn the adjusting screw counterclockwise to increase the flame or clockwise to decrease it. It is correctly adjusted when the flame envelops the thermocouple bulb by 1/2 inch and appears dark blue with a small yellow tip.

Test and replace a thermocouple:

1. Hold the control knob to pilot and light the pilot as above.
2. Unscrew the thermocouple fitting with an open-ended wrench.
3. Set a multimeter to the DVC (lowest voltage) scale.
4. Clip one multimeter lead to the end of the thermocouple tube nearest the pilot and the other lead to the fitting on the other end of the tube.
5. If the multimeter shows a reading besides zero, the thermocouple is functioning. Replace the thermocouple tube.
6. If there is no reading, you will need to clean or replace the thermocouple following steps 7 through 11.
7. Release the control knob and shut off the main gas valve on the gas-supply pipe that leads into the burner. Shut off power to the burner at the electrical service panel .
8. Remove the thermocouple from its mounting bracket.
9. Wipe the combination control clean and install a new thermocouple, tightening it by hand, then give it a one-quarter turn with a wrench.
10. Insert the thermocouple into the pilot bracket, being careful to not crimp the tubing.
11. Turn on power to the furnace and relight the pilot (above).

Adjust an adjustable burner air shutter:

1. Set the thermostat to its highest setting to keep the burner running. Once the furnace has heated up, remove the burner access panel and loosen the locking screw.
2. Open the shutter by turning it to the right until the blue base of the flame appears to lift slightly from the burner port surface. Then close the shutter until the flame reseats itself on the surface.

Clean removable burner tubes and ports:

1. Shut off gas and power to the furnace.
2. Unscrew or loosen and remove the tubes from the supporting bracket.
3. Carefully clean the tubes with a brush or vacuum, making sure not to damage the burner ports.
4. Use a stiff wire to clear any debris from clogged ports.

Any time there is combustion of any type fuel, from a Rinnai heater to a car engine. There is always a small amount of Carbon Monoxide given off. But, it's usually in small insignificant amounts.

Since your model is a Vent-free or flue-less model, the chances are a little higher. This usually occurs if the heater has not been properly and regularly maintained. Keep in mind, flue-less heaters take in household air for combustion, heat it and send it back out. Whatever is floating in the household air (duct, lint, pet hair, etc) is pulled into the heater. These things can clog the burner(s), the pilot and the Oxygen Depletion Sensor (ODS) and cause incomplete combustion. Which translates into higher than normal Co levels. However, your unit is equipped with an ODS, that will shut the gas off to the heater, if the household oxygen level reaches 25%. Which is not the danger level, which is 19%. Once the Oxygen level returns to 30%, the ODS will release the gas valve and gas will return to the pilot, so that you can relight it.

When properly maintained and operated according to the Owners Manual (see link below) they are totally safe. In the last 20 years, millions of vent-free/flue-less heaters have been sold and operated throughout the world. There has never been a death related to their use.

Certainly, if you or your family think you are experiencing signs of carbon monoxide poisoning, stop using the heater and have a qualified Rinnai technician check and service the heater. If you have other gas appliances in the house, it may be one of them causing the symptoms and not the heater. You may want to have those check and serviced, too.

http://www.rinnai.com.au/images/stories/operating_instructions/Heating/Portables/Cosyglow&Econoheat.pdf

I hope I was able to help you. Please let me know. Thanks.

Normally purple/blue on the radiants indicates low gas pressure, could also be dust slowing gas velocity into burner and/or an aeration problem. Get it checked out properly.

Hi there,

sounds like it has a faulty button. The "on" button on that model has a button on the front side which should hold the on button down after igniting. Check and make sure that it is there. I think it is a spring loaded button - maybe the spring has dis-lodged itself. If the button is faulty yhou can only replace it.

Hope this Helps

Regards
Bryan

Hi Daryl,

It needs a service. The jets carbon up and when they heat up they stop the gas getting through. If you take it to a Gas Shop they will charge you around 90-00 to service it and all they will do is blow it out with compressed air. If you can get hold of an Air Compressor with an Air Blower on the end you can blow it out yourself. Remove the Gas Hose from the back and place the Air Blower into the hole where the gas goes through and hold down the ignitor switch to open up the jets. Give it a good blow out. Once you have done that give the candles a blow as they eget dirty also. You will see a white dust more than likely come out of them. If you want to give it a good clean out remove the cowling and clean (blow out) the inside of the Heater. The cowling from memory has only about 6 or 8 screws holding it on. That should take the top and sides off. I can't remember if you can remove the lower vent on that model - if so it will only be either 2 or 4 screws. Hope this Helps.

Regards
Bryan