Question about RIM BlackBerry Storm 9530 Smartphone

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BB storm can send emails but does not receive. Verizon and BB say it's Cox server problem. Help.

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  • dlichtinger May 16, 2009

    Perfect solution, we returned our BB storms to verizon and reactivated our old phones.  At least they work.  Will wait until ATT network improves and get IPhone or Verizon adds IPhone.  BB Storm is a good idea but it just isn't reliable.

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Your blackberry uses it's own private SMTP server for outgoing mail. Being able to send mail shows that the Verizon network is working (getting data in general is about how far their precision is.) Being able to send email shows that the account was setup correctly at one point. More than likely an error occurred with your mail address. Delete it, and re-add it. This will fix the problem.

To delete your email address goto setup>Email settings>login(if applicable)>highlight account, hit delete. (note: This will delete the emails in your inbox also.)

Then hit add, and set it back up.

Posted on Jun 05, 2009

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I have changed my code to a secret code but i cannot rember

Posted on May 16, 2009

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I can receive but can't send mail using my POP mail client. Why? If you're able to receive but unable to send mail using your POP mail client (such as Outlook), please review the possible trouble areas below.
SMTP Server
In the fight against unsolicited commercial email (spam), some Internet service providers require their subscribers to send mail through the ISP's own SMTP servers. If you experience problems sending email, please contact your ISP to determine if it requires different SMTP server settings. You will need to use the ISP's SMTP server in place of Yahoo!'s SMTP server when configuring your POP mail client.
The following is a partial list of ISPs that require you to use their SMTP servers. If your ISP is among them, try replacing the Yahoo! SMTP server with the ISP server in your POP mail client settings, or consult the ISP's help files. (Learn more about configuring your client.) If your ISP does not appear in the list below, please contact your ISP directly for more information.
MSN smtp.email.msn.com NetZero smtp.netzero.net Verizon outgoing.verizon.net Earthlink/MindSpring Please visit its help pages AT&T Please visit its help pages Bell Sympatico Please visit its help pages SBC See below SBC Your SMTP settings will vary based on your account setup. Choose the SMTP setting that corresponds to the email address most like the one provided to you by your ISP.
you@ameritech.net smtp.ameritech.yahoo.com you@flash.net smtp.flash.yahoo.com you@nvbell.net smtp.nvbell.yahoo.com you@pacbell.net smtp.pacbell.yahoo.com you@prodigy.net smtp.prodigy.yahoo.com you@sbcglobal.net smtp.sbcglobal.yahoo.com you@snet.net smtp.snet.yahoo.com you@swbell.net smtp.swbell.yahoo.com you@wans.net smtp.wans.yahoo.com For more information about AT&T's SMTP requirements, please visit the AT&T help center or contact AT&T DSL support at 877-SBC-DSL5 (877-722-3755) or AT&T DIAL support at 866-SBC-DIAL (866-722-3425).
SMTP Port
If you have adjusted your SMTP server, and you're still experiencing a problem, you may need to use an alternate port. In an attempt to control spam, some Internet service providers now block port 25, which means you may need to use port 587 when sending email via Yahoo!'s SMTP server. Learn how to change ports.
Antivirus Protection
If you have Norton AntiVirus enabled on your computer, you may have to make configuration adjustments to use Outlook or Outlook Express. For more information, visit the Symantec web site.
Authentication
The Yahoo! SMTP server requires authentication. Learn more.

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1 Answer

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alot of phones are setup to only work on certain networks..they cant be changed

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1 Answer

I have a verizon email account. I set it up on my iphone, and it receives mail, but will not send. I get an error that says: "the connection to the outgoing server 'outgoing.verizon.net' failed." Please...


If iPhone is unable to send mail, try these basic troubleshooting steps.
1) Tap Settings > Mail, Contacts, Calendars and under Accounts, tap the account from which you're trying to send mail.
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3) Scroll down to where it says AT&T SMTP Server, and tap it turn it on, or Turn on all other SMTP Servers.

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Need to know how to get the internet and email service working on an unlocked blackberry storm (formerly used on verizon) now with US Cellular. The phone works fine, just no extras :( I was told that this...


Internet: needs network/data access that bb browser can use, through cell provider.
email: needs bb enterprise server, if your workplace/company provides bb server. Else your cellular provider would need to provide bb email server.
My storm is thru Vodafone Australia, I have web and email. You would need to be with a cellular provider who has a deal with blackberry to provide internet and email - have you looked up US Cellular's bb support yet? http://www.uscc.com/uscellular/SilverStream/Pages/x_page.html?p=bb_cust_serv
Check if Internet/email are part of the phone service agreement you have, or you might need to pay extra to have them.

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It needs to say "GPRS" or "EDGE" in the top right hand corner in captial letters. If there is lower case letters, this indicates the phone is having an issue with the data connection.

Have you been able to send/receive email whilst in the country you are in now?

Most obvious things first, remove the battery, then re-insert and reboot. This will reboot the phone and create a new connection to the Blackberry server. Let me know how that goes.

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Check your server settings.
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The "xxx" is dependent upon the Cox region in which your email account is based.

For example, I am in VA so my incoming server is pop.east.cox.net. Check your Cox account for the exact settings

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You will have to change your outgoing mail (SMTP) in Outlook/Express or whatever email client you use to (Cox).

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