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if there's ice on the freezer floor it's usually caused by a blocked drain,when the fridge goes into defrost a heater comes on and melts the ice off of the evaporator coil,under the coil there's a drain,this can get blocked,the water can't drain into the drain tube and the water leaks onto the freezer floor,next time send the brand name and model number.some machines newer bottom mount freezers you have to change the drain tube,if it's an older fridge this happens,you have to melt out the drain and clear the tube,i use a steamer to do this but you have to shut the fridge down,get at the drain melt it out with hair dryer then you can try a turkey baster to push water through the drain hose and see if it clears,sometimes you might have to remove the back bottom panel,find the drain tube and snake a plastic wire tie up into it to clear the junk in there.hope this helps.
Sounds to me like you have a leak, probably from an ice maker tubing connection or vinyl water supply tube itself. Have someone get a good flashlight and get a good closeup look at where the water is coming from. The water supply to the fridge's icemaker comes from the house wall, floor, or cabinet area of sink. Often they are connected to fridge, then someone moves the fridge to clean and the line gets run-over or tugged on too hard causing a leak. If that is cause, install a new line (hardware stores have these specific to ice makers, 1/4" vinyl or copper tubing) and it should be coiled several times in mid air near the wall, so if fridge is moved out it just uncoils not incurrs damage from un-noticed tension (full amount of water pressure in that little line).
2nd possibility for newer type fridge. All frost free fridges have a pan underneath that catches condensation from coils, from the pan the water evaporates into the air where balance is achieved and pan is never full. On rare occasions, like during moving, on some the pan isn't fastened down and can fall out of place, then condensation water from the coils falls to floor (not any great amount but some).
look at water delivery tube to the ice mker . it has iced over and pluged up causing the water to go out the back and down on floor . . clear the water tube with hot water and problem is over . .. some models cah use a updated water tube. mm
there are several things to check for. The condensing defrost tray under the fridge can crack or develop a hole and leak onto the floor. A door gasket not closing properly may cause sweating and leak onto the floor. Some fridge's have a humidity switch inside the fridge that should be turned on to prevent sweating on the center bar between the fridge and freezer section. If your fridge has developed a frost free failure problem, often the frost will travel down the suction line at the back of the fridge and drip water on the floor. The heat exchangertubing can separate and also sweat and drip on the floor. A kit to repair a separated heat exchanger line, comes with instructions as well. Ice maker and chilled water fill lines can crack and leak as well, this is fairly common with the plastic lines as they can dry out and crack. click this link for more help http://www.applianceaid.com/refrigerator.html
There are several things to check for: The condensing defrost tray under the fridge can crack or develop a hole and leak onto the floor. A door gasket not closing properly may cause sweating and leak onto the floor. Some fridge's have a humidity switch inside the fridge that should be turned on to prevent sweating on the center bar between the fridge and freezer section. If your fridge has developed a frost free failure problem, often the frost will travel down the suction line at the back of the fridge and drip water on the floor. The heat exchanger tubing can separate and also sweat and drip on the floor. A kit to repair a separated heat exchanger line, comes with instructions as well. Ice maker and chilled water fill lines can crack and leak as well, this is fairly common with the plastic lines as they can dry out and crack.
Please revert for any clarification.
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IT SEEMS LIKE YOU HAVE A CLOGGED DRAIN . CHECK YOUR CONDECER COILS BEHIND KICK PLATE .. AFTER THAT YOU CAN UNPLUG FRIDGE FOR 24 HRS WITH DOORS OPEN AND SOULD DEFROST ENOUGH TO CLEAR DRAIN . IF NOT . DEPENDING ON MODEL YOU SOULD BE ABLE TO GET THROUGH DRAIN THROUGH MOST FREEZERS .
I had a similar issue that started about a year ago with my Sub-Zero 550. My freezer gasket actually tore after several times of freezing closed. I thought that a new gasket would solve it, but a second but related problem developed where I was getting alot of condensation under the left side of the unit, with the water dripping onto the floor...eventually staining the hardwood floor in front of the unit.
I traced the problem to a clogged condensation drain pipe in the refrigerator. It is a corrugated pipe that drains a trough behind the crisper drawers. My pipe was clogged with black sludge and frozen down below. The condensation in the fridge would overflow out of the trough and leak below the crisper drawers, down out through the gasket.
To resolve, I used a piece of solid thin wire folded in half and twisted with a small loop at the end to fish out as much sludge as I could. Then squirted hot water into the pipe until it totally unclogged. I believe this will solve the problem without any need for a heater underneath the unit. The 550 worked fine for 4-5 years before this happened.
You have a condensate line plugged up. So when the defrost cycle melts the ice from the freezer coil, it drains down to the condensate pan underneath the fridge via a tube (frozen pipe). Find the pan underneath the fridge, get the pipe that ends up at the pan and blow air through it. compressed air works the best, but lung power has worked for me in the past. After the clog is passed, there should be no back pressure. If the air doesn't work. You may have an ice blockage. You can try looking for the block, or turn the unit off, and then blow air after the ice has melted.