Question about HP Pavilion dv6000z Notebook

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Cannot connect as a guest with gotomeeting/gotowebinar

Their techs suggesting a security blockage on my computer. I have made Windows Vista Firewall to allow the program to pass through.

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  • kuriousken May 16, 2009

    I have Comcast Internet Cable connection for Internet. It is predetermined and I receive an email from a Host to attend a Webinar meeting at a certain time. A link is included so I can download GoToMeeting software. End result, when I try to download GoToMeeting software I get an error message "connection cannot be made"....Check to see if you are on the Internet or IF you have an anti virus program running.....I have Windows Home Vista and have put GoToMeeting in the "exceptions" list so it can get thru the Windows Wall.

  • tony price
    tony price May 11, 2010

    what is the status of this?

  • Divine Fulgencio
    Divine Fulgencio May 11, 2010

    Hi there. Where do you want to connect? To the wireless network? Please enlighten

  • aliasgarbaba
    aliasgarbaba Nov 09, 2012

    Try using gomeetnow in order to host or join meetings. It is easy to use and requires no download.

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My name is Chris and I work for Citrix Online supporting GoToMeeting and GoToWebinar. We're sorry to hear you are having trouble connecting to a GoToMeeting/Webinar session, but we have some helpful tips should you choose to try and join again:

- If you are unable to connect, exit from the GoToMeeting software completely, and then visit http://www.gotomeeting.com/wizard to download the latest connection wizard.
- Run the connection wizard on your PC, if it tells you that Good connection settings were found, then reboot your PC. If no good connections were found, please give us a call (800-263-6317)
- Once your computer reboots, try to join the meeting again.
- If you continue to have issues, please call us (800-263-6317)

I hope this proves helpful to you. Please let us know if there is anything else we can assist you with while trying to use our products.

Posted on May 30, 2009

  • usewebex Dec 15, 2010

    Go to webinar support is a joke. They pass you around from person to person. Their software has issues with java that actually powers the whole thing. The wizard always says you have a good connection but when you try to connect, nada.

  • shane730
    shane730 Oct 18, 2012

    Yeah connection wizard says all is fine, when you try and connect it just says 'verifying communications' and fails. Definitely a Java issue.

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  • Level 1:

    An expert who has achieved level 1.

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Try using gomeetnow in order to host or join meetings. It is easy to use and requires no download.

Posted on Nov 09, 2012

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I have an hp laptop running xp with belkin play adapter.....software loads but gives me an error about wireles startup...when I try to cancel whatever its trying to do...it continues to loop...forcing me...


How to add an exception to your Windows Firewall - XP, Vista and 7

Windows Firewall protects your computer by blocking communications (i.e., bugs and malicious software) attempting to connect to your computer. Sometimes, Windows Firewall will block a program that you use from connecting to the Internet. If you are experiencing this problem, but you are still able to browse the Web (demonstrating that it's not a general problem with your Internet connection), you can add a Windows Firewall exception for the program that's having problems. This will allow you to use that program without Windows Firewall blocking it.

Setup Steps - Windows XP

  1. Click Start. Click All Programs and find the program that you want to add an exception for. Then right-click the program and click Properties.

sp-howto-29-image1.jpg

  1. On Shortcut tab in the Properties dialog box, right-click the Target box, and then click Copy.

sp-howto-29-image2.jpg

  1. Click Cancel to close the Properties dialog box.

sp-howto-29-image3.jpg

  1. Click Start, and then click Control Panel.

sp-howto-29-image4.jpg

  1. From the Control Panel, click Security Centre.

sp-howto-29-image5.jpg

  1. From the Security Centre, click Windows Firewall.

sp-howto-29-image6.jpg

  1. On the Exceptions tab, click Add Program.

sp-howto-29-image7.jpg

  1. In the Add a Program dialog box, click Browse.

sp-howto-29-image8.jpg

  1. In the Browse dialog box, right-click the File name box, then click Paste.

sp-howto-29-image9.jpg

  1. Click Open.

sp-howto-29-image10.jpg

  1. Click OK.

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  1. Windows Firewall adds an exception for your program. Click OK again.

sp-howto-29-image12.jpg

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How to fix error code 646 microsoft windows vista home premium software


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* and this time successfully install. If a restart is required, make sure to re-enable your Firewall once your PC restarts.

* Though this solution will work for most Vista Update errors

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If you want to disables Vista’s FIREWALL then you need to go into your Windows Security Center (you can easily turn ‘off’ the firewall from there).
Click Start and click Control Panel.
Click Security and then select Windows Firewall.
Click Change Settings.
From the window that appears, click the Advanced tab.
Remove the check beside the connection that you want to disable the Windows Firewall for.
Click OK.

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