My name is Chris and I work for Citrix Online supporting GoToMeeting and GoToWebinar. We're sorry to hear you are having trouble connecting to a GoToMeeting/Webinar session, but we have some helpful tips should you choose to try and join again:
- If you are unable to connect, exit from the GoToMeeting software completely, and then visit http://www.gotomeeting.com/wizard to download the latest connection wizard.
- Run the connection wizard on your PC, if it tells you that Good connection settings were found, then reboot your PC. If no good connections were found, please give us a call (800-263-6317)
- Once your computer reboots, try to join the meeting again.
- If you continue to have issues, please call us (800-263-6317)
I hope this proves helpful to you. Please let us know if there is anything else we can assist you with while trying to use our products.
a 6ya expert can help you resolve that issue over the phone in a minute or two.
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System error code 12039 means "The application is moving from a non-SSL to an SSL connection because of a redirect." This error code may also display as "ERROR_INTERNET_HTTP_TO_HTTPS_ON_REDIR" or as a specific value.
I have seen this question raised before on this forum- some suggested removing gotomeeting and re-installing it; others claim that if you have the "Ask" toolbar- to remove the toolbar due to conflicts; some others suggested updating your web browser while others suggested getting help support at gotomeeting.
If your computer is connected to a network or the Internet, it is advisable to use computer security tools, such as a firewall, to protect your computer from unauthorized access or viruses. Windows operating systems come with a built-in firewall, malware protection and Internet security. These settings are automatically configured to the factory's default settings when you purchase the operating system. To alter the settings for these security features, access the Windows Security utility through your system's Control Panel.
Open the "Windows Security" utility by opening your "Start" menu and selecting the "Control Panel" option on the right-hand side. Windows XP users can click on the "Security Center" link in this window. For Vista users, click on the "Security" option, and then click on "Windows Security Center." Click on the "Windows Firewall" option to change the settings for your firewall, if you are using XP. You can turn the firewall on or off, and also configure which programs are allowed through the firewall. Vista users should click on the "Windows Firewall" link in the left window pane and click on the "Change settings" link. In this window, you can block programs from passing through your firewall and grant access to new programs. Click the "Internet Options" selection to configure your Internet security settings. You can raise or lower the security level for different zones using preset configurations, or you can create a custom security level. You can also reset the Internet security level to its default settings. Click on "Automatic Updating" in the Windows Security Center to configure your system's update settings. In Vista operating systems, click on "Windows Update" and "Change Settings." You can configure your update settings to automatically check for updates daily or weekly. You can also set a convenient time for your system to update to prevent interruption. Automatic updating can be turned off by selecting the corresponding option toward the bottom of the window. Select the "Malware Protection" option to edit malware settings if you are using Vista. This option is not available in XP's version of Windows Security Center. You can turn the malware protection programs on or off using the arrow to the right of the "Malware Protection" bar. Click the "X" button to exit Windows Security Settings.
Hi, you are most likely using a Mac running OS X 10.5 in which case a recent Apple update has broken Java. Please download and install the latest version of Firefox for Mac as it is currently the only web browser which has updated to fix this issue.
I had the exact same problem. I also have Windows 7 64bit. I tried everything. I spent forever on the phone with Citrix and nothing worked. The last suggestion was that I go out and buy a headset/mic combo that connected with a USB and that worked. If I disconnect that my speakers still don't work but at least I have something.
How to add an exception to your Windows Firewall - XP, Vista and 7
Firewall protects your computer by blocking communications (i.e., bugs
and malicious software) attempting to connect to your computer.
Sometimes, Windows Firewall will block a program that you use from
connecting to the Internet. If you are experiencing this problem, but
you are still able to browse the Web (demonstrating that it's not a
general problem with your Internet connection), you can add a Windows
Firewall exception for the program that's having problems. This will
allow you to use that program without Windows Firewall blocking it.
Setup Steps - Windows XP
Click Start. Click All Programs and find the program that you want to add an exception for. Then right-click the program and click Properties.
On Shortcut tab in the Properties dialog box, right-click the Target box, and then click Copy.
Click Cancel to close the Properties dialog box.
Click Start, and then click Control Panel.
From the Control Panel, click Security Centre.
From the Security Centre, click Windows Firewall.
On the Exceptions tab, click Add Program.
In the Add a Program dialog box, click Browse.
In the Browse dialog box, right-click the File name box, then click Paste.
Windows Firewall adds an exception for your program. Click OK again.
You can easily disable firewalls in your computer however what I would suggest doing first is ensuring firewall is turned off for windows, If using XP: Go to Start/Control panel/Firewall and choose off Not Recommended
For Vista/Win7 Go to Start/Control Panel/System and Security/Windows Firewall/To the left hand side Turn Windows Firewall On or Off turn off.
If this does not help Here is a direct link,Just read Forum. Hope this helps http://www.techspot.com/vb/topic109836.html
Hi, I work for Citrix. The only reason our GoToWebinar software would interact with your USB hub is if you have an audio headset plugged into it. Please call our toll free support if this continues http://support.gotomeeting.com
Glenn Dobson |Community Leader, Social Media
* The solution, in a nutshell, is to disable your firewall. If you’re using McAfee Personal Firewall Plus, F-Secure Internet Security, Norton Internet Security or another Firewall vendor, see its respective support page for assistance in disabling it (temporarily). If you’re using the built-in Vista Firewall, keep reading.
* Open the Control Panel and select Security.
* Select Turn Windows Firewall on or off.
* Select Off (not recommended), click Apply and then OK.
* Back at the Windows Update screen, click the Try again button.
* The download(s) and installation should start…
* and this time successfully install. If a restart is required, make sure to re-enable your Firewall once your PC restarts.
* Though this solution will work for most Vista Update errors
If you want to disables Vista’s FIREWALL then you need to go into your WindowsSecurityCenter (you can easily turn ‘off’ the firewall from there).
Click Start and click Control Panel.
Click Security and then select Windows Firewall.
Click Change Settings.
From the window that appears, click the Advanced tab.
Remove the check beside the connection that you want to disable the Windows Firewall for.