Their techs suggesting a security blockage on my computer. I have made Windows Vista Firewall to allow the program to pass through.
My name is Chris and I work for Citrix Online supporting GoToMeeting and GoToWebinar. We're sorry to hear you are having trouble connecting to a GoToMeeting/Webinar session, but we have some helpful tips should you choose to try and join again:
- If you are unable to connect, exit from the GoToMeeting software completely, and then visit http://www.gotomeeting.com/wizard to download the latest connection wizard.
- Run the connection wizard on your PC, if it tells you that Good connection settings were found, then reboot your PC. If no good connections were found, please give us a call (800-263-6317)
- Once your computer reboots, try to join the meeting again.
- If you continue to have issues, please call us (800-263-6317)
I hope this proves helpful to you. Please let us know if there is anything else we can assist you with while trying to use our products.
Go to webinar support is a joke. They pass you around from person to person. Their software has issues with java that actually powers the whole thing. The wizard always says you have a good connection but when you try to connect, nada.
Yeah connection wizard says all is fine, when you try and connect it just says 'verifying communications' and fails. Definitely a Java issue.
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Try using gomeetnow in order to host or join meetings. It is easy to use and requires no download.
Windows
Firewall protects your computer by blocking communications (i.e., bugs
and malicious software) attempting to connect to your computer.
Sometimes, Windows Firewall will block a program that you use from
connecting to the Internet. If you are experiencing this problem, but
you are still able to browse the Web (demonstrating that it's not a
general problem with your Internet connection), you can add a Windows
Firewall exception for the program that's having problems. This will
allow you to use that program without Windows Firewall blocking it.
Setup Steps - Windows XP
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I have Comcast Internet Cable connection for Internet. It is predetermined and I receive an email from a Host to attend a Webinar meeting at a certain time. A link is included so I can download GoToMeeting software. End result, when I try to download GoToMeeting software I get an error message "connection cannot be made"....Check to see if you are on the Internet or IF you have an anti virus program running.....I have Windows Home Vista and have put GoToMeeting in the "exceptions" list so it can get thru the Windows Wall.
what is the status of this?
Hi there. Where do you want to connect? To the wireless network? Please enlighten
Try using gomeetnow in order to host or join meetings. It is easy to use and requires no download.
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