Hauck duett-The lower seat colapses when pushing down the curbs -it is not broken-i don't feel it safe-the baby only 7 month.

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eBay has many spare parts for pushchairs so worth looking there. Also contact Hauck directly in my experience they can be very helpful

A fully assembled & fully set up stroller of this model is folded by a sequence which must be followed in the proper sequence without negating any steps.

•First, remove all occupants & carry-ons (including a carseat or ANYTHING excess or optional).
•Second, press the release button(s) (Item/Process #1 in Figure 22a of the instruction manual) aside the push handle while both pressing the button (Item/Process #2 in Figure 22b) in the middle of this push handle & pushing the push handle down (Item/Process # 3 in Figure 22b).
•The push handle will drop parallel to the cross-member connected to the wheels on that side of the stroller; & the cross-member braces will "click" into place as the stroller is fully lowered.

Usually when such products do not fold, it is not because of the chassis (unless it has sustained damage or unless there has been/will be a recall due to a chassis problem). Non-folding situations are often caused by obstructions such as at/in any of the hinges or rotating/sliding parts, by release buttons/levers that have not been fully deployed, or by braces that have not been properly snapped into position. Notification of recalls is one of the benefits of registering the product with the manufacturer, but more than likely, something is obstructing the folding movement or a release lever/button has not been fully deployed.

Hi Charlotte
We recommend you contact Hauck directly for assistance
We are there for you

Hi Tasha

We'd advise you to contact Hauck to discuss with them

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Hi Vidula,

We would advise you to speak with Hauck for instructions on how to fit.

We are there for you

There is little pegs under each seat that you push in and it will come off.

if it looks like a brake lever it is to recline the seat the whole seat unit tips back to lay baby down

press the button on the handle (that colapses the handle) then sharply push the handle down and you should find that it folds down :)

I HAVE A QUINNY SPEEDI AND HAVE THE SAME PROBLEM WHATEVER YOU DO DON'T FORCE IT TO COLLAPSE AS MY DAD DID AND NOW IT WON'T LOCK EITHER THINK IT'S BROKEN INSIDE