Question about Hitachi 53UDX10B 53" Rear Projection Television

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My service center is trying to find UX23752R part for my TV. HItachi cannot give an ETA as to when they will have one. Do know of any part center that would have it.

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Hi,
Required part UX23752R is available in Part Store.
Click Part Store to see part price info.

Posted on May 15, 2009

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My hitachi plasma 42 PD7800TA does not turn on ,not even the standby ,the fuse is fine ,dont know what else to do? thanks Tony.


Hello
The power regulator board in your Hitachi is not switching. It is an SMPS [Switched Mode Power Supply]. Normally for plasma TVs the power supply repair will be almost impossibele due to lack of component availability. If the fuse is OK, definitley the switching process has failed it it. There is an IC which oscillates at high frequency, whic its oscillation signals are given to MOSFET transistors to chop the incoming AC, converted DC voltage. These switched voltage is passed through SMPS transofrmers which it turn generates secondary voltages that goes to different circuit boards of your TV. The power board is the most important section in a Plasma TV. it must be perfect in every respect in terms of secondary voltages. If any one of this voltage goes over than specified, the main boar will get damaged. So it is adviced to replace it as card basis, rather than making "sugery" to it. The power supply board can be had from Authorised Hitachi Service centers. You just give the the exact model number of your Hitachi TV. They will give you the orginal power supply board. Never play experiments with Plasma TV. OK.

Jul 15, 2011 | Hitachi PlasmaSync CMP4202U 42 in. HDTV...

1 Answer

Center of tv, red blurry


We had this same problem with our 60+ inch Hitachi. I actually came on this website to see what other people did about this. You have a defective light engine which is a known problem that Hitachi tv's have, but it can be fixed with a little effort from you, the consumer. There are several forums on here that relate to this problem, but I will tell you about my experience.

About 2 years after we bought our tv the red hue appeared in the very center of the screen. At first it wasn't really a problem because the only time you could really notice it was when the screen was pitch black, which wasn't very often... So as the next two years went by it got worse and worse. This summer (four years after we purchased the tv) it reached its peak.

Our bulb blew at the beginning of the summer so that made us think it was the source of the red hue. We ordered a new bulb and replaced the old one. The picture was even worse afterwards. Not only was the red hue covering almost the entire screen now, but a blue hue joined it. So the mix of colors on the screen distorted the picture so badly it looked like we were watching tv on an old, blurry screen. We play a lot of video games on our hitachi and even in 1080p format the picture was awful. While playing a video game, the middle of the screen would be so blurry and mixed with weird colors you couldn't even tell what you were doing.

We got to the point were it was unbearable to watch the screen so I looked on this website for tips and here is the process I went through.

I called Hitachi's Customer Relations Department (not customer service) at 800-654-7013. They asked me for the serial numbers on the tv and when I purchased the tv, etc. So have all that information handy when you make the call. I told them about the red hue that had developed and also the blue hue. I said that I researched the problem on the internet and I know that I have a bad light engine. That is when they got really defensive...

I told them that I know they know about the light engine problem with their tv's and that I want it fixed. They guy cocked an attitude and preceded to tell me that my television was five years old and that they usually can't do anything for a television that is that old unless I have had previous problems with the tv (which I haven't). He said, "We can not do anything for you especially since your tv is out of warranty." Then I said, "So I paid over $5000 for a tv that lasted me 4 years and you are telling me that is an acceptable lifetime for a tv of that quality and price?" The guy was speechless then. I told him that I wanted the name of a Hitachi repair center in my area. He gave me the number and told me to call back with their diagnosis.

I called the repair center and told them about the situation. They had obviously dealt with this problem before and told me their usual labor rates for light engine repairs, etc. The center I went through does not send technicians out to houses, they only look at tvs in their repair center so I scheduled to have the tv picked up and looked at (Which means I also had to pay a total delivery fee to/from my house of $75). After it was picked up, I called Hitachi back and told them that the technician had it and they could call the repair center on monday to talk to a technician. Hitachi will only send the part if the technician verifies it. I tried just telling them myself but they said they have to personally talk to the technician.

After the technician verified with Hitachi that it was the light engine, Hitachi sent them the part, FREE OF CHARGE! It is a $1200 part but Hitachi knows that it was designed incorrectly in the first place so if you call and give them a hard time about it they will get you the newly designed part for free. Since my tv is out of warranty I had to pay the labor fees for the repair center ($300) but the part was free. I had a total delivery + labor fee of $375. I have read that if your tv is still in warranty you will pay nothing.

Don't let their customer service representitives scare you away with their arguments. You are the consumer and they have to fix your tv no matter what. They will try lots of tricks and arguments to try and get out of paying for the part, but just stick to the process and Hitachi will pay for it. Also, once they know that you had the techinician look at it and it is the light engine they get a lot friendlier because there is no getting out of it then... haha.

It is a long process, but it is definitely worth it. My tv is finally being delivered to my house from the repair center this coming Wednesday morning, just in time for Thanksgiving! I haven't seen the picture yet, but I am told by others that the tv is just like new. If you have any other questions let me know.

-kdubb


Nov 21, 2008 | Hitachi 50V500 50 in. HD-Ready LCD...

1 Answer

TV repair


Good Day;
Try resetting the TV by unplugging it from the wall. Plug back in after 5 minutes. If, no fix; call for An Authorized Service Center and have come out and give you an written estimate B4 repairs, most repairs on PJTV's avg $525.00. Good Luck, big IRISH.

Aug 25, 2008 | Hitachi 53FDX01B 53" Rear Projection...

1 Answer

Tv struck by lightning


Good Day, Simone43;
That is a nice TV, but to know if it's worth repairing is hard to tell from my position. I would recommend that you call an Authorized Service Center and have give an estimate for the repairs..........Good Luck, big IRISH.

Aug 22, 2008 | Hitachi 53UDX10B 53" Rear Projection...

1 Answer

Hitachi 50V500 Red Spot


i had similar problem with my t.v. got no where etc..etc..until I read a posted letter giving out the nuumber 1 800 654 7013. got no where with person answering the telephone....asked for supervisor.....he was busy....i thought sure....he'll get back to me....sure.....to my surprise..Ron Johnson....got back to me in five minutes....and it was all uphill from there...i had done my home work and read all the letters and complaints..same as mine...so i knew this was an on going problem...Mr.Johnson was the BEST supervisor I had ever spoken to .....he listened to me and at no time did he put me down. Followed what he said to no and I know have a new light engine free from Hitache and just paid for the service man. ...by the way my tv. was also 4 yrs. old

Aug 13, 2008 | Hitachi 50V500 50 in. HD-Ready LCD...

1 Answer

Red Spot 50V500


I would strongly suggest that you see what kind of a tech you have asking for the replacement... My industry is flooded with too many have-solder-gun will travel wany-to-be techs. And Hitachi is VERY particular who they do business with... If they even suspect that the tech who asked about the part is not capable of installing it properly that may be the problem....
I do know that that program is still ongoing. We did one as recently 7/20 and had no problems getting the part...
Don't really think Hitachi is trying to single you out - - so you might check that out..
Bill

Aug 13, 2008 | Hitachi 50V500 50 in. HD-Ready LCD...

1 Answer

Ics location on tv hatachi


It sounds like the TV's Convergence Circuit has failed.First, try
to reset TV by unplugging TV from A/C source, for 2 to 5 minutes. Then plug TV back into outlet. Also, try the Magic Focus button on front of TV.
Still no work? To fix yourself call 1-800-458-6053 and ask for KIT 10. This will provide you with all the parts you will need. These are soldered in parts, or call an Authorized Service Center and have them give you a written estimate b4 repairs are performed. Cost? between $450 to 650 depending on your location and Service Center. Good Luck, big IRISH.

May 20, 2008 | Hitachi 53UWX10B 53" Rear Projection...

2 Answers

Bad picture


wait dont do nothing until techman give some tips tv are verry dangerous...good luck

Aug 04, 2006 | Hitachi 61SWX10B 61" Rear Projection...

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