Question about Canon Office Equipment & Supplies
I try to scan something and it prints out with a black line on it. it doesn't do it when i make a copy. only when i scan it. how do i clean it. i tried to figure it out from the manual. but i couldn't. thank you
Open ADF (automatic document feeder) cover and clean scan glass underneath. White out or post-it notes are notorious for leaving behind residue on glass when scanned. Any dot, spot or dirt will show up as a black line due to shadow effect.
Posted on Jun 03, 2009
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Posted on Jan 02, 2017
There is something on the small slit glass. There should be 2 pieces of glass on the copier. One where you place your original, and the other is a small slit glass about a 1/2" width by 9" long. Check the small glass to see if there is anything like a spot of black INK or a dot of white out on there. There is something on the small piece of glass that is causing your line problem.
Hope this helps.
Posted on Feb 08, 2008
As a tech I've never seen that happen. from the doc feeder only Yes, not both the feeder and the glass but not show up when you print from the computer ?????????
For sure there is a dot or something on the small strip of glass, only when you do it from the feeder.
the reason is that the document is moving and the dot on the "small" strip of glass now looks like a line to the copier.
You said it also does it when you lay it down on the glass !!??(platen) that should of indicated the drum has a ring around it, but since it doesn't come out on the PC copy then the glass must have a line on it.
Posted on Oct 07, 2008
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