Question about Brother MFC 7420 All-In-One Laser Printer

1 Answer

Errors when scanning via all methods

I've just set up a recertified Brother MFC-7420 on my Vista x64 computer. I used the Vista installation disc that came with it.

Printer works fine, but when I try to scan, I get errors:
- If I press the scan button on the machine, it says "
- If I go through the ControlCenter3 to scan, it says "Scanning failed. Please try to scan the image again, if the error happens again pleas restart your computer, and then try to scan again. (CC3-205-03031f02)" Tried restart, still does not work.
- If I go through PaperPort, it says "Unable to communicate with the scanning device" even though I was able to select it as the twaining device.

Please help!!

Posted by on

  • astjio May 16, 2009

    Not a solution, but I got the scanner to work if I use WIA rather than TWAIN through the included PaperPort software, or if I use the "insert" function in Word to get image from scanner. However, using the "scan" button on the machine or through the ControlCenter3 gives me the same problem.

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  • Expert
  • 133 Answers

You just didn't set up the scanner function, please reinstall the software and restart before you use the scanner.

Posted on May 24, 2009

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Posted on Jan 02, 2017

SOURCE: brother 5460cn won't scan to email,file,ocr,image

i have the same problem and it was resolved after downloading the control center updater.

here the link

http://welcome.solutions.brother.com/bsc/public/us/us/en/dlf/dlf/000000/003100/dlf003176.html?reg=us&c=us&lang=en&prod=dcp130c_all&type2=2&os=7&flang=8&dlid=dlf003176

Posted on Nov 20, 2007

Mix-it-up
  • 832 Answers

SOURCE: error code cc3-205-03031f02 will not scan

What model do you run? Is it a brother mfc 240c or something diffrent?!!

I ve never seen such an error code for brother mfc 240c printers!

Posted on Dec 27, 2007

  • 1 Answer

SOURCE: Code error with scanner model no: MFC-240C

Thank you, my technician fixed it.

Posted on Jan 12, 2009

don_farr
  • 1011 Answers

SOURCE: MFC420CN - ControlCenter3 not compatible with Windows 7

No, I suspect that this is Brother's proprietary code.

It is up to the manufacturer to continue with the development of code to support the newer operating systems. If Brother has announced a driver for printer then they should release code for any ancillary programs to allow the printer to work properly.

If Brother is telling you that they have no plans to fully support their product under Win 7 and the printer is fairly new then I would start with a corporate complaint letter.

Don

Posted on Nov 19, 2009

  • 2 Answers

SOURCE: have a brother mfc3360c and had to install windows xp

You do not have the right driver downloaded. I actually just had that same problem. I could print but not scan through the CC3 panel. Follow that link and download the correct driver. http://www.brother-usa.com/downloads/

Posted on May 07, 2010

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