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Screen black. best buy/geek squad diagnosis=motherboard bad. part#, price & availabilty of motherboard. installation instructions too please. thanks, t

Gateway S#GCM6311007688, Model#GT 4016. Issue: no picture/ monitor black. Best Buy- Geek Squad diagnosis= bad motherboard. Gateway info page = no help. Need part#, price & availabilty. Install instructions? Thanks, T

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Well if you wanting a gateway motherboard you going to be digging a little more into the pocket book, May i suggest you buy a upgrade kit from a place called tigerdirect.com or frys.com price would be under $200.00 Availability would be depending on the shipping method you use and how to install this :


Unplug everything open the case, unplug and label you cables! From all sources on the motherboard take a phillips screw driver and unmount the main board. Place the new board reversing these steps. If you need more assistance please CHAT with us we are here 24/7 and will run you step by step for a small fee.. or take it to the GEEK squad and have the motherboard installed around $45 bucks..

*We are not compensated for this email or solution so please rate.. We rely on good ratings..

Posted on May 15, 2009

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Posted on Jan 02, 2017

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I have been told by Best Buy' Geek Squad that my desktop computer needs a new motherboard. Where can I get one put in at a reasonable price?


you have a number of options, depending where you live
Ebay, microdirect, ebuyer are all good sources of motherboards plus Amazon.

Why is it that you need a new motherboard? Is yours broken or is it just that you want a faster machine?

Jul 27, 2011 | Gateway Media Center 510X PC Desktop

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BEST BUY GEEK SQUAD ROUND-UP


I can confirm that this level of incompetence is quite common. It is Best Buy's standpoint that Geek Squad is an extension of their sales strategies, thus their hiring practices reflect that standpoint. Many Geek Squad "Agents" are hired or transfered to Geek Squad based upon their merits as sales people, NOT technicians. This strategy, combined with the pathetically low pay level (which any certified or experienced technician would laugh at) results in untrained staff programmed to follow certain sales strategies. In my experience, many of my fellow employees were on the same technical level as the customers across the counter seeking support.

Best Buy did settle with Winternals / Sisinternals and integrated many of their tools into Geeks Squad's authorized repair disk (Much of which is purely automated). At some level, Best Buy has internally recognized that their Geek Squad staff is mostly unqualified and have catered their corporate licensed / developed software to reflect the situation. This not only showed Geek Squad's incompetency (again) but also shows how news media is more interested in scaring you than actually helping you. It's good that the big chains got this bit of negative press on a local station but you should also applaud the store that did it for free - at least post their name and address and show an interview with the owner or clerk.

Mom and pop shops are usually run by people that are hobbyists first and business-folk second. Whenever someone at my company asks for personal computer help that I don't care to deal with I send them to a small shop in our town - one with Windows 3.1, Windows 95, Netscape Navigator and Word Perfect stickers are mostly-faded on the window. I know they'll be treated honestly and fairly. No charge just to examine a computer to add onto the actual repair.

It's sad how many people/companies are more interested in making the most money from a problem instead of trying to solve it fairly.
and LASTLY "1st thing that video is at least 8 years old I remember seeing it when I was young in highschool."
Perhaps you are thinking of the PC World investigation of major retail computer service departments? I remember reading it long ago:
http://www.pcworld.com/article/3764-6/pc_repair_ripoff.html
The article is from Mid 1998. A damaged IDE cable was part of the problems on their test PCs.

From the article:
"Of 55 problems tested across 20 stores, a total of 30 were misdiagnosed, ignored, or went otherwise unfixed. Best Buy and Computer City each missed on 9 of 15 tries."

THE REAPIR WE WERE TALKING ABOUT WAS A 10 TO 20 DOLLAR FIX :()

AND


A confidential settlement has ended litigation initiated by Winternals over copyright infringement regarding Geek Squad's use of its ERD Commander software.

The lawsuit should end following a July 7th motion from Winternals lawyer David Weaver, who cited a settlement agreement reached between the company and Best Buy, which owns Geek Squad.

Instead of a lengthy lawsuit, Winternals now has a three-year agreement in place with Best Buy. This will permit its Geek Squad of tech assistance personnel to lawfully use licensed programs from Winternals and Sysinternals. This includes the ERD Commander system recovery tool.

The problems for Best Buy and Geek Squad started in February 2006. Winternals had conducted training sessions for Geek Squad employees, as part of its negotiations with Best Buy to license software for its 12,000 Geek Squad workers.

Then the negotiations ended abruptly. Coupled with the admission from employees of Geek Squad and Best Buy that they had been using unlicensed copies of ERD Commander, Winternals began to investigate.

They set up systems needing repair in multiple locations, and put calls in to Geek Squad for assistance. Geek Squad staffers either used unlicensed copies of ERD Commander, or had them in their possession.

In April 2006, Winternals sued in US District Court in western Texas for copyright infringement, circumvention of copyright protections systems, and misappropriation of trade secrets.

on Dec 27, 2009 | Computers & Internet

1 Answer

HP netbook closed during update, now black screen. No discs to reinstall (no disk drives) really stuck, thanks :)


Disc Drives can be rented/bought at stores such as Best Buy, Rent-a-center (or some other rental store). Going to a tech support at a place like best buy (Geek Squad) will have people who can re-install your software.

Jul 06, 2011 | HP Mini 1000 Netbook

2 Answers

Gateway PC screen blank, geek squad diagnosis motherboard issue


You could replace the motor board for less than $100 but I think the geek squad says the motor board is bad on every computer that doesn't start right up for them so I would have someone else look at it first. Or just get a new computer at walmart for like $300

Jul 23, 2009 | Computers & Internet

1 Answer

Frozen Drive


Hi Blue Spanky,

Yes, Geek Squad® offers data recovery services. There are three levels of data recovery, dependant upon the condition of your hard drive. These services are offered on a carry-in basis. Visit your Geek Squad® precinct at your local Best Buy™ store to learn more, or visit http://www.geeksquad.com/pricing for information on services available through Geek Squad®.

Thank you,
Jason,
Go Ahead. Use Us.

Jun 16, 2008 | Western Digital My Book Essential Edition...

1 Answer

Sound


http://www.geeksquad.com/pricing/default.aspx#section3

That is the link to the Geek Squad general price list. It would be best to call them and talk to them inperson and not just go by the prices listed on the site. Also, if you are still under waranty, you are always best off having the manufacture do the repair work for then your waranty on all work done is covered and also the new parts are covered by waranty under the manufacture.

Apr 29, 2008 | Computers & Internet

2 Answers

HELP


If warranty, no body better then Apple. I've heard of good and bad stories from Geek Squad, so I guess it depends what you need.

Apr 24, 2008 | Apple MacBook Pro Notebook

2 Answers

Toshiba Satellite L15-S104, Model PSL10U-01X02F--A COMPLETE LEMON!


Christine.

Go back to best buy. the closest one to you. and see about yoru exteneded warranty. Toshiba dont deal with the extended warrentys.A 3rd party company is looking after it for you (best buy) i guess geek squad.. If the warrenty is out and you gotta pay 600 dollors to replace your computer motherboard. all depending on what you use it for an entry level laptop is close to 600 dollors great for web browseing and office use school, some games.

Feb 14, 2008 | Toshiba Satellite L15-S104 Notebook

1 Answer

My Go Gear Screen seems to be cracked somehow. It plays well, I just cannot see the screen. Would you please advise me if this is something you can repair, if yes what will the cost be? That youMaria


In-warranty - call Philips
Out of warranty - call Philips for best repair/replacement prices

Option 2 - consult local yellow pages or Best Buy Geek Squad to see fi they will perform repair

Option 3 - get a new Mp3 Player - the cost of repair usually exceeds cost of gettign a new one.

-Tha Mp3 Doctor

Nov 30, 2007 | Philips GoGear HDD6330 MP3 Player

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