Question about Philips HDD1630 MP3 Player

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Not Recognized I have a Philips 8 GB GoGear Jukebox and it is on & working but when I plug the USB in then nothing. The computer does not recognize my player. What could be the problem? Thanks, Vickie.

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Re: Not Recognized

First, go to the Philips website, and go to the FAQ section - there is a whole section on precisely this problem.

When that doesn't work...

Make sure you back up all songs on the GoGear before attempting this solution.

1) Back up all files on the GoGear
2) Open up Philips Device Manager (Start --> All Programs --> Philips)
3) Click on the Repair Tab, and look for a msg that says connect the player while holding the volume + button
4) Disconnect the GoGear from the computer and turn the GoGear off - hold in the volume + button and continue to hold it as you reconnect the GoGear to the computer; after holding the volume + button for up to 20 or 30 seconds, a window will open up saying that your device is being repaired (now you can let go of the volume + button); after the repair is successfully complete, your GoGear will be good as new

Now you can do the firmware upgrade that will prevent this problem from occuring in the future. Open up Philips Device Manager and click the Update tab. This problem was caused because most GoGear's were designed for Windows XP with Media Player 10 (which is no longer the latest standard).

-Tha Mp3 Doctor

Posted on Feb 11, 2008

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My philips gogear vibe wont turn on

Reset your GoGear with something sharp like the tip of a pen or the end of a paper clip,

if you're device isn't working properly or there's a frozen display.

Insert the sharp object into the "Reset" hole (located at the bottom of the player), and hold it there until the device turns off.

If resetting the device does nothing to restore the display, access the "Philips Device Manager" through your computer to recover the GoGear.

Click "Start" on your computer, then "Programs," "Philips Digital Audio Player," "Aria Device Manager," and then "Philips Device Manager."

This will launch the "Philips Device Manager." Make sure the GoGear is turned off completely. Connect your GoGear to your computer while holding down the "Volume Up" button.

Continue to hold the "Volume Up" button on your GoGear, until the "Philips Device Manager" recognizes the device and enters recovery mode.

Click the "Repair" button when it appears on your computer, then folow the steps to fully recover the GoGear.

Properly disconnect your GoGear from your computer and restart the device.

Recharge your device if your GoGear dies suddenly while playing.

Connect the GoGear to your computer via the supplied USB cord.

Plug one end of the USB cord into a functional, open USB port on your computer. Plug the free, smaller end of the USB cord firmly into the small USB jack on your GoGear and turn your computer on.

This will begin the charging process of your GoGear.

If recharging doesn't work, the battery may need to be replaced.

Check that your GoGear isn't in standby mode. Hold the "Power" button for two seconds to turn it back on.

hope this helps

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1 Answer

My gogear does not recognize by my computer what should i do

What should I do if my player is not recognized by my PC?

Reset it. Use a pen tip in the RESET hole on the side of the player.
Connect the player to the PC to see whether the player is recognized.

Faulty USB port, try connecting the player to another USB port (or try another computer).

Is your computer Mac or Windows? eg Mac OS 10.7.2 had issues recognising media players that could be fixed by resetting PRAM.

Install Philips Songbird software and try Repair mode. Note this will delete files on the player.

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Philips go gear sa3245/97 not starting

You can download content to a Philips GoGear multimedia player using Windows Media Player or MusicMatch Jukebox in Windows. Earlier versions of Windows starting with 2000/ME and XP are compatible with GoGear. If the device is not recognized by the Windows XP operating system or is receiving error messages, you may have older versions of the necessary software installed. There also may be firmware issues with the GoGear device.


Connect the Philips GoGear to another USB port on the computer. Sometimes USB ports go out, especially those in the front of the computer case. Try inserting the GoGear into another port and see if XP can now recognize the device.

Download Service Pack 1 or later for the XP operating system (see Resources). Philips GoGear can only operate on XP systems with at least Service Pack 1 installed. You may also receive an error message pertaining to the service pack when trying to insert the installation disc for the GoGear support software.

Install the latest version of Windows Media Player. Philips GoGear requires at least Windows Media Player 11. Windows Media Player 11 is available for XP .

Install the latest version of MusicMatch Jukebox (see Resources). Earlier version of this software may be causing error messages regarding missing MP3 tag information and missing tracks. Follow the download prompts, then unzip the folder and click on the "HDD_xxx.exe" installation file. The latest version of the software will be installed.

Install the latest firmware on the Philips GoGear. The actual firmware required depends on your GoGear model. Open either Philips Device Manager or Songbird, depending upon which management software you are currently using. Close all programs on the computer except for the Device Manager/Songbird. Connect the GoGear to the power supply and the computer. Click the "Repair" tab in the Device Manager and click "Repair," or click "Tools" in Songbird and select "Check for updated firmware," and the firmware will be updated on the GoGear.

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I have magnavox mp3 player and it turn off as soon as I turn it on. Yes, new battery installed same problem.. Turn it on Magnavox sign is on as soon as button released turns off!

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To download music or photos on to your Philips GoGear, you need to use a computer that has Windows Media Player and Device Manager already installed. Once these are installed, the steps to sync your Philips GoGear Jukebox using Windows Media Player are fairly easy to follow. Follow these steps to sync your Philips GoGear.

Connect your Philips GoGear to the computer with the USB cable. The USB connector on the GoGear is on the top, and will be on the front or back of your computer. You will see a USB connection icon as soon as the GoGear is connected to the computer.
1.Start Windows Media Player from the Start Menu or from the desktop. To transfer files to your GoGear from your computer, click Copy to CD or Device (with WMP 9) or the Sync tab (with WMP 10). 2.Find the Items to Copy pane. In the drop-down list, click the category or playlist that you want to copy to your GoGear. Make sure that items that you do not want to copy are unchecked. 3.Locate the Items on Device pane. In the drop-down list, click GoGear. When you have selected the items that you want to sync, click the Copy (with WMP 9) or Start Sync (with WMP 10) button.

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you need cable interface to connect from your mp3 jukebox to a computer. your connection interface is thru USB (mini USB to USB cable). plug it in and your computer will automatically detect that new device. follow the on screen, open that device folder and download the music you wanted from your computer local drive to your philips jukebox. then you can download music (such as mp3 format) from your pc to mp3 philips jukebox. let us know.

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I had the same problem. Nothing wrong with usb you just need a .2 ampere charge. PC USB is not enough. I got an external adaptor and works fine.

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First off.. Make sure your software and drivers are up to date...

Second, try re-installing Windows Media Player or if you have WMP 10 installed, try upgrading to WMP 11.

Also, if you plug in something else to your USB port, does the PC recognize it? Or, if you try your GoGear on another computer, does it work ok?

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The Philips HDD6330 is only compatible with version 10 under Windows XP.

If you have version 11, then uninstall and it should roll back to version 10.

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