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the lightning bolt indicates that the battery is being charged. I will stay on as long as it is being charged either in the cradle, or using an external charger. If it stays on after it is removed from any external power source, there is a problem with the unit and it needs serviced.
Hi you could either have a problem with the lead witch is the cheapest problem to solve the other problem is with the palm top itself if this is the case then you will need to send it off to get the firmware updated you cant do this yourself because you cant get the correct software to do this you might even need to put the device in recovery mode to install the latest firmware so it will need sending off to do this if you contact customer support number for your device then they should tell you the best way of doing this ok
I have a similar problem with my m515. I have 3 palms and 2 sync fine but the 3rd isn't even getting to the computer. There is no recognition from the computer that the palm is trying to sync even though I use the same cradle for all palms. The ensuing message is, "the connection between your handeld computer and the desktop could not be established. Please check your setup and try again". My settings are set Local and Cradle/Cable.
You can try cleaning the contacts on both the palm and the cradle. For the Palm itself you can try a small pencil eraser.
For the cradle a little isopropyl alcohol on a cotton swab works well.
Do examine the palm socket closely, sometimes the socket is damaged and may recess into the unit so it cannot seat properly
Palm Inc., the manufacturer of the IBM WorkPad, has recently informed IBM that a limited number of IBM WorkPad c500 and c505 models may be unable to use the HotSync function if a static electric discharge (ESD) takes place when the WorkPad is placed in the cradle. Palm Inc. has designed a new cradle for this condition. It has the Palm Inc. logo on it, but also works with these WorkPad models. Palm Inc. has a Web site that provides more information on this issue and also contains the Palm Cradle Exchange Program, which allows owners of eligible models to receive a new cradle. To determine if your WorkPad is eligible and to place an order for a replacement cradle, please visit the Palm Inc. Web site.
NOTE: If you are in the Asia Pacific region, please contact the Palm Customer Information Centre in your country for information on how to recieve your replacement cradle. Links to this support information can be found at http://www.palm.com/asia/support/contact/asiapacificsupport.html
NOTE: When ordering a replacement cradle from Palm, the entire IBM WorkPad serial number (16 digits) must be entered. The format is 1S8602MMMxxxxxxx (Where MMM is the 3 digit model number and xxxxxxx is the unique serial number).