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Check out the drain hose and connection hose to pump and then check out the pump in the washer for any clog or junk stock in the pump and clean it with warm water and test it is working properly or replace if it is not and reinstall the pump
ND error code means no drain check the pump filter check the pump and check the drain line that goes from the oulet port coming out of the outter tub to the pump and also check the drain hose leaving the pump that goes out of your washer as well. If you have any further questions message me back I await your rely
If the unit is not pumping out the water then I would not thin twice about changing the pump. You can test the wires going to it for voltage when the unit should be in the pump out cycle. If there is voltage to the pump then it is shot.
If there isn't any voltage going to it then the controller board is likely failed and needs replacement.
Try following the steps here: http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=1&PG_ID=4&PROD_SUB_ID=864&PROD_ID=866&AT_ID=149972
You will need to slide the unit forward to access the pump if there is no access panel on the lower front. If the clean out access panel is on the lower front bail the water from the washer and twist the filter head counter-clockwise. If the front panel does not have the access panel the washer will need to be slide forward. With the washer pulled out the back access panel can be removed. With the panel removed, the drain pump will be visible. Remove the two hoses on the pump followed by the two 7/16 bolts that mount the pump down. With the pump off, you can now remove the debris inside. Put the washer back together and test for proper operation. If the error code comes back this means that the pump is clogged again or the pump has failed and would need to be replaced.
I hope this information helps you. A 4-thumbs up rating is greatly appreciated. :)
Is the Machine a FAV6800A or a FAV9800A? Do you want to DIY the fix? The nd error code = No Drain error code. You could have drain line clog, an issue with the drain pump or a stuck pressure switch.Do you hear the machines drain pump turn on and pump out water before entering lnto the spin cycle?Is there water left in the tub with the nd error code?If you can provide feedback on the questions above I will help guide through the troubleshooting steps. You will need the Service Manual to troubleshoot. The FAV6800AW/FAV9800AW Service Manual for reference. Sears Parts Direct for reference. Rich
Your in the FAV6800AW forum so I’ll assume your machine type is a FAV6800AW or FAV9800AW.I’m an owner of the FAV6800AW with some hands on experience with the machine. The ND error code equals No Drain.The microprocessor on the Control Board keeps track of the time needed to receive a Low/Mid Level fill indication from the pressure switch at the start of a tub drain cycle.If that time elapses and the pressure switch is signaling that the tub has watering remaining then you trigger the ND error code.Is the tub empty or is there standing water in the tub with the ND error code? If the wash tub is empty and you fail out of the wash cycle with the ND error code then I feel you have pressure switch failure, the pressure switch is signaling the Control Board incorrectly.We need to go into Service Mode “Board Input Test “ and check if the pressure switch is signaling a -1 with an empty tub (no water).If rhe pressure is signaling a -1 with an empty tub then the pressure switch is false signaling “Stuck Pressure Switch” you will error out in the wash cycle with the ND error code and the Pressure Switch will have to be replaced. If the wash tub has standing water in the tub with a ND error code to the console we need to check for a failed drain motor, a drain pump impeller jam/clog.We would go into Service Mode turn the drain pump and listen.Do we hear the drain pump turn on?If so will it pump out 5 gallons of water in about 25 seconds or less as my working FAV6800AW will do?Further troubleshooting will require a DVM to verify that 120VAC is applied to the drain pump,If we have 120VAC at the drain pump motor connections and we don’t hear it turn on we would need to remove the drain pump and check for failed motor or jammed impeller.If the drain pump turns on but we have slow drain out of the drain pump we could would need to remove the drain line from the Sump Cap to the inlet of the drain pump and check for restrictions and possible impeller damage to the drain pump. The question is do you just want know what the ND error code is? Do you want to DIY the repair? If not then it would be time to call in a repair service. Here is the FAV6800A/ FAV9800A Service Manual link. If your machine type is not a FAV6800AW or FAV9800AW then please disregard my post. Rich aka dh1200s
Hey Jerry, It’s a $1K machine and I feel fairly easy to work on…. But like most machines has its problems. Does the ND error code display after emptying the washer of water?If so I think you may have a stuck pressure switch.
Any other error codes? Take a read thru this post If you have a ND error code key into my trouble shooting comments of May 15, 2009 This forum member had clutch issues also that are comingled into the troubleshooting I don’t want to confuse you with your issue. Here is the Service Manual for reference. Sears Parts Direct for reference.
You can pump out the excess Tub water with this process from the Service Manual;
I would go to page 16 of the SM lower right hand part of page, Board Output Test and turn on the drain pump in service mode to pump out the tub. Enter Service Mode by pressing and holding the Enviro Plus and Spin Only keys for three seconds or the display reads “00” Pressing the Delicates key will lock the lid. Now press the Presoak keythe drain pump will turn on. Stop with off button or hit the Presoak key. Post back with an update and if you want to put on your DIY hat… let me know. Good Luck Rich aka dh1200s
Hello HopelessR, Don’t buy a clutch I don’t feel it’s a clutch issue at this point. I hope you can hang in there for some basic troubleshooting.I’m an owner like you not a repair person but I have worked some issues. I feel with the info supplied that you have a true “nd” alarm. The “nd” alarm is triggered when the washer fails to drain completely as monitored by the pressure switch input to the control board and the factory program time limit required for draining the washer.I have never experienced an “nd” alarm until this evening.This was a user induced “nd” failure by pumping wash water back into the tub during the drain cycle of Quick Wash cycle.I started a Quick Wash cycle with no clothes in the washer and with the remaining three settings set to min settings.At the 22 min mark the washer started the drain pump and began a slow spin CCW of the wash basket.It took several minutes of pumping wash water back into the wash tub to trigger “nd” alarm.The washer indicated time stayed at the 21 min mark until the “nd” alarm triggered.1st test; could you start a Quick Wash cycle with what you would consider a full wash load with the settings I mentioned and let’s see what the results are.I don’t feel you have a clutch issue with no dc/UC error codes to the console.I believe at this point that you have a drain restriction problem.I can’t explain why the washer completes the cycle with the wash basket empty at this point.The 2nd test, do you have a deep sink you can pump the wash water into and observe the stream output?The stream my FAV6800AWW will produce is about a 3” vertical column of water out of the drain pipe held over the deep sink with the drain pump running and no clothes in the wash basket.If you have a deep sink and a helper that can turn on the drain pump in service mode as outlined below we can compare your drain pump output to mine. You can turn on the drain pump in Service Mode with the process below. 1.Enter Service Mode by pressing both the Enviro Plus and Spin Onlykeys simultaneously until the washer beeps.
2.Next you need to go into the Board Output Testby pressing the Delicates key; your display should now read “ot”.
3. Nowpress the Presoak key this will start the drain pump and it should begin to empty the tub.
You can press the Off button to stop the drain pump. If the output stream is low we can troubleshoot the restriction starting at the Sump Cap Item 9 and work back toward the drain pump. I’ll hang in there with you if you want to continue to troubleshoot the issue.Maybe we can get some suggestions from other forum members.Rich The Service Manual for reference. Sears Parts Direct for reference.