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Smells like a virus but nav and avg can't find it.

As of yesterday, suddenly if my external drive (300g usb drive) is connected while I'm booting, I get locked out of my computer - winxp (sp3) comes up with the logon screen and asks me for a password for my user name (also admin) but there is none.  so I just click thru and it says it can't continue because it needs a password.  so I turn off the computer (or simply restart), disconnect the "g" drive and it loads just fine.  then I can reconnect the drive and have access to it, if I want.  I was running norton a/v but it didn't find anything.  I unloaded and installed avg virus and it didn't find anything either.  I mostly use the g drive to store files - photos, docs, movie fies, extra font files, there are a few executable files (like cab file backups of files for my cel phone) but I run NO programs from.  I've gone back to a previous restore point, cleaned & compacted my registry, so I have no idea what this is.  could it be some corruption on the hard drive or something damage on the computer side when the drive is connected?  but it sure smells like a virus - but why reside on an external drive?

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  • rwd3 May 15, 2009

    I also ran chkdsk on it and found no error on the drive.

  • rwd3 May 15, 2009

    I have a toshiba satellite u400

  • rwd3 May 15, 2009

    I have a toshiba satellite u400

  • rwd3 May 15, 2009

    am running the malware as we speak, but before that I also swapped out the external hard drive for a different one, same problem -- as long as any external hard drive is connected I get the "unable to logon due to account restriction" message. as to your point, the registry cleaning was done after the problem began, so it's not a culprit.  I've done some research and the problem may be in the bios -- specifically that it's looking at the external drive for some reason at boot.  after malware program runs, I'll check that. 

  • rwd3 May 16, 2009

    no.  I am runnng pro and the user has full admin rights.  

    hard drive has no password protection.

    I isolated that it was indeed just the fact that there was an external hard drive attached.  I swapped like I said for another hard drive, same problem, so it's not that particular hard drive, just that there's a hard drive attached.  

    but here's the crazy thing -- I solved the problem.  how?  I had one usb hub (#1) that was going to the computer with the printer & hard drive attached to it.  I plugged the printer directly into the port (not thru the hub) and disconnected the mouse which was attached to the 2nd hub (#2), plugged that into hub #1 with the hard drive which was then connected to hub #2 (are you following this) which also had a dvd burner and keyboard.  so now all the peripherals, minus the printer were going into the computer thru hub #2 (with the mouse & hard drive in #1 connected to #2) going into one port on the computer and the printer connected directly to a another port (note it didn't matter whether it was the printer or not, it could have been the mouse on its own).  the point was that it must have rearranged the order that the computer loads the usb devices and that solved the problem.  don't ask me, but it worked.  if you have some sort of theory, would love to hear it.

  • rwd3 May 16, 2009

    let me also clarify that it was only when the hard drive was attached during boot-up.  once the computer was booted, I could connect the drive and it worked fine - that's how I isolated that it was the hard drive that was causing the issue. 

    but why rearranging the plug-ins made a difference - I even moved them to various usb ports just in case the ports on the computer were causing the problem.  didn't matter.  crazy!

  • rwd3 May 16, 2009

    one more thing -- the only configuration that didn't work was if the hard drive was plugged directly into a port, not thru the hub with the other peripherals.

  • rwd3 May 22, 2009

    okay.  last post on this...

    the problem came back and I wound up on the horn with toshiba for a couple of hours, uninstalling root hubs, etc., but nothing seemed to work.  a few hours later, I decided to back up the computer (just in case) and downloaded and reinstalling sp3.  that did the trick.  I'm assuming it reconstructed the registry, fixed all the files that were apparently corrupt, and everything is beautiful again.  hope this helps anyone else who encounters such issues.  took me a week and a half, but there it is.

  • rwd3 May 22, 2009

    actually one more.  when the problem returned after I had rearranged the usb ports, I was getting these generic host processing crashes whenever any peripheral (usb or firewire) was connected during startup (this in addition to having to disconnect the external hard drive during bootup).  but like I said, reinstalling sp3 solved it all!



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There's a lot of malware out there these days that will slip past your AV, or get inadvertently installed when you download or install something else. The best program for scanning for this stuff at the moment is Malwarebytes AntiMalware, available for free download from Download and install it, update it, and then scan your system. You should allow it to fix any problems it finds..
This problem you are describing, however, sounds like something that could be caused by a corrupted user profile. Here's a link to an MS article that might help you, and another at Kelly's Korner.. Also see this link, and consider googling logon problem + corrupt user profile + password.
You mention that you cleaned the registry, and that sets off some warning bells in my mind. Registry cleaners are known to have caused a lot of problems by cleaning areas where things were best left alone...see this article.
If you want to check the hard drive, you could run chkdsk after you get logged on...see here and here.

I hope this information allows you to resolve this issue. If you need further assistance, please post back with a comment to this thread.
If I've managed to answer your question or solve a problem, please take just a moment to rate this post....thanks!

Posted on May 15, 2009

  • 1 more comment 
  • efs_perpends
    efs_perpends May 15, 2009

    are you running xp pro or home editon?

  • efs_perpends
    efs_perpends May 15, 2009

    Please have a look at this article and this link to see if they help you to understand this situation.
    All I can surmise is that the hard drive wants to be run from an administrative account, but you are not logging into an account with full admin rights? Are you running xp home? Is the hard drive itself set up with password protection? I can't figure it out...there are some security protocols on xp that are designed to trigger this behavior, but I can't understand why this situation would be one of them, unless there's sometning on that drive that is trying to hide beneath windows and want's to be booted beforehand...
    That might explain why it will work when you plug it in after booting up though.
    The only other good hit I got was related to remote desktop logons, and they can trigger that error message. You could try disabling this if you have it turned on and see what here and here.
    Best of luck working this one out...

  • efs_perpends
    efs_perpends May 16, 2009

    Glad to hear you made it work; that's the goal after all.
    Now as to explaining it,,,,that's probably beyond my current abilities.
    I suspect it has something to do with the way the usb host controller enumerates the devices connected to the ports at boot, and the drivers and/or filters that are installed for those various devices. There may be some kind of interrupt or I/O conflict with the hard drive when it is plugged directly into the usb port on the laptop, that is resolved by the hub when the hub acts as an intermediary between the hard drive and the host computer. That's just a guess, though.
    For further reading see the protocol section of this link, the USB process section of this link, and possibly the FAQ and hub design sections of this link.
    Finally, there seem to be some issues with XP and the lack of support for selective suspend features of some USB based input devices (like mouse or keyboard). This problem is resolved bydisabling the power management features of the USB root hub in device manager. This seems to have affected startup and shutdown for some users, and may contribute in some way remote way to your issue, but I can't see any direct links. I was trying to understand what would trigger that logon error. I only mention it as an issue to be aware of, something to check like a shot in the dark. If interested, see links here and here and here. And a great post on general USB troubleshooting here.
    Thanks for letting us know how you worked it out! It's bound to help somebody else one of these days...



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