Question about Gateway 7330GZ Notebook

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Gateway laptop screen is black?

When I boot up my laptop you see the Gateway logo and the bios info then the screen goes black and you see nothing? I tried connecting and external monitor and it's completely black also? The computer is on and you can hear the fan running and everything just no screen?

Any suggestions would be greatly appreciated :)

Thank you!

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This could have several causes, including malware installed on your system, but is frequently the result of some kind of hardware driver conflict. Have you recently installed any new hardware or software to your system? If so, disconnect it and try again.
The black screen is an indication that the windows os is not booting onto the system. If you have the recovery console installed, or have the cds, you can run the recovery console to troubleshoot or repair your installation of windows. This procedure is different for xp or vista, so we need to know what os you're on, as well as any error messages you see when it fails to boot.
To begin with, try tapping F8 as it boots up and see it you can get into the OS options screen, then choose Last Known good configuration to boot windows.
Here's a great article to help you troubleshoot the situation, then let us know how it goes and what comes up..

I hope this information allows you to resolve this issue. If you need further assistance, please post back with a comment to this thread.
If I've managed to answer your question or solve a problem, please take just a moment to rate this post....thanks!



Posted on May 15, 2009

  • efs_perpends
    efs_perpends May 15, 2009

    ps Gateway support online has frequently got some pretty good resources to troubleshoot your exact model, but you need to enter the serial number to get access to it...You might want to check their recommendations before launching off on your own...

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