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Bezel I sent my computer into Best Buy's Geek Squad over a month ago. They keep telling me that a front bezel is on order from Gateway and has been for over a month. The latest is that it's been pushed back and, indeed, may not even be available at all. They continue to hold my computer going on two months now. Are they blowing smoke? Is this part purely cosmetic? If so, I'll demand my computer back. I find it hard to beleive that they cannot get this part in all this time. I'm tired of the run around I'm getting. They even suggested that I buy another computer! My computer is a Gateway DX4710-09, and was only two months old. Repair order number: 01320-948600456

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The front bezel for the computer of the monitor?
if it is the computer, it contains power switch, USB port.
if it is monitor, then it is just cosmatec.
if you are curize, call gateway and find out if they the item in stock or on back order.
gateway web site is: http://www.gateway.com/about/contactus/index.php
phone number is: in warranty: 866-539-3901
out of warranty: 800-229-1103.

Good luck

Posted on May 15, 2009

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Removal of front bezel on gateway 4850-45


Gateway do not appear to provide any service or repair documentation on their support web site other than a generic user guide which could apply to any of their computer systems.

Typically to remove the front bezel you would need to remove both side panels if the case design allows for this - this should be done with all power disconnected and all devices such as monitor, keyboard etc disconnected too.

Once the case is open, look inside the front of the case and see if you can see a number of release latches on both sides - these are normally of the type that expand themselves when the bezel is pressed home. You should expect there to be between 3 or 4 latches on each side depending on the size of the bezel.

Press on the release latches and attempt to gently pull the bezel away - you may need someone to help with this as the latches will re-engage if you remove pressure from them. You can insert a screwdriver blade in the gap between the bezel and the casing if it helps.

If you can release all the latches on one side of the case, then you should be able to more easily free those on the other side.

When pulling the bezel away, be aware of any optical drives (CD, DVD or front mounted USB / smart card readers) that may insert into the bezel - do not use excessive force.

Dec 30, 2011 | Gateway DX485045u Desktop Computer...

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BEST BUY GEEK SQUAD ROUND-UP


I can confirm that this level of incompetence is quite common. It is Best Buy's standpoint that Geek Squad is an extension of their sales strategies, thus their hiring practices reflect that standpoint. Many Geek Squad "Agents" are hired or transfered to Geek Squad based upon their merits as sales people, NOT technicians. This strategy, combined with the pathetically low pay level (which any certified or experienced technician would laugh at) results in untrained staff programmed to follow certain sales strategies. In my experience, many of my fellow employees were on the same technical level as the customers across the counter seeking support.

Best Buy did settle with Winternals / Sisinternals and integrated many of their tools into Geeks Squad's authorized repair disk (Much of which is purely automated). At some level, Best Buy has internally recognized that their Geek Squad staff is mostly unqualified and have catered their corporate licensed / developed software to reflect the situation. This not only showed Geek Squad's incompetency (again) but also shows how news media is more interested in scaring you than actually helping you. It's good that the big chains got this bit of negative press on a local station but you should also applaud the store that did it for free - at least post their name and address and show an interview with the owner or clerk.

Mom and pop shops are usually run by people that are hobbyists first and business-folk second. Whenever someone at my company asks for personal computer help that I don't care to deal with I send them to a small shop in our town - one with Windows 3.1, Windows 95, Netscape Navigator and Word Perfect stickers are mostly-faded on the window. I know they'll be treated honestly and fairly. No charge just to examine a computer to add onto the actual repair.

It's sad how many people/companies are more interested in making the most money from a problem instead of trying to solve it fairly.
and LASTLY "1st thing that video is at least 8 years old I remember seeing it when I was young in highschool."
Perhaps you are thinking of the PC World investigation of major retail computer service departments? I remember reading it long ago:
http://www.pcworld.com/article/3764-6/pc_repair_ripoff.html
The article is from Mid 1998. A damaged IDE cable was part of the problems on their test PCs.

From the article:
"Of 55 problems tested across 20 stores, a total of 30 were misdiagnosed, ignored, or went otherwise unfixed. Best Buy and Computer City each missed on 9 of 15 tries."

THE REAPIR WE WERE TALKING ABOUT WAS A 10 TO 20 DOLLAR FIX :()

AND


A confidential settlement has ended litigation initiated by Winternals over copyright infringement regarding Geek Squad's use of its ERD Commander software.

The lawsuit should end following a July 7th motion from Winternals lawyer David Weaver, who cited a settlement agreement reached between the company and Best Buy, which owns Geek Squad.

Instead of a lengthy lawsuit, Winternals now has a three-year agreement in place with Best Buy. This will permit its Geek Squad of tech assistance personnel to lawfully use licensed programs from Winternals and Sysinternals. This includes the ERD Commander system recovery tool.

The problems for Best Buy and Geek Squad started in February 2006. Winternals had conducted training sessions for Geek Squad employees, as part of its negotiations with Best Buy to license software for its 12,000 Geek Squad workers.

Then the negotiations ended abruptly. Coupled with the admission from employees of Geek Squad and Best Buy that they had been using unlicensed copies of ERD Commander, Winternals began to investigate.

They set up systems needing repair in multiple locations, and put calls in to Geek Squad for assistance. Geek Squad staffers either used unlicensed copies of ERD Commander, or had them in their possession.

In April 2006, Winternals sued in US District Court in western Texas for copyright infringement, circumvention of copyright protections systems, and misappropriation of trade secrets.

on Dec 27, 2009 | Computers & Internet

2 Answers

I purchased a restart/restore disc for my emachine two weeks ago i recieved it some time last week and come to find out that it dosnt work, i took it to best buy geek squad and the put in a disc of their...


Was the Geek Squad's disc being detected? Or did you just take them your disc to see if they could get a computer to recognize it? If not, then you may just need to change some settings at Boot for your computer to start booting from your restore disc. I've never personally dealt with the Geek Squad, but I would not just take their word for something. I've had several people very unhappy with the outcome of letting them service their computers. I've talked to other people who were very happy with the Geek Squad service. Try taking your disc to a local computer shop and ask them if they can put the disc in their computer to see if it is a functioning Restore Disc. MADHATTER COMPUTERS

Mar 22, 2010 | E-Machines eMachines Desktop PC

2 Answers

Gateway PC screen blank, geek squad diagnosis motherboard issue


You could replace the motor board for less than $100 but I think the geek squad says the motor board is bad on every computer that doesn't start right up for them so I would have someone else look at it first. Or just get a new computer at walmart for like $300

Jul 23, 2009 | Computers & Internet

1 Answer

Front Bezel


If your talking about the tower case you can get any cool aftermarket one here, from $40.00. If you're talking about the monitor or screen and its under warranty you need to contact the monitor's manufacturer.

May 15, 2009 | Computers & Internet

1 Answer

No Network Connections After Repairs


Ah, yet another NASTY Geek Squad experience for the recordbooks...if you bought the computer at Best Buy, they should have been able to diagnose and replace the bad RAM stick. Replacing the RAM stick shouldn't have caused the network connections to be lost. You can go into your control panel and set up a new connection in "My Network Places", or "Network & Sharing Center" (the name depends on which operating system you have. The wizard will walk you through creating a new connection, so you shouldn't have any problems.

More than likely, your computer was never sent to Gateway. They should have records for that serial number on your computer as to any repairs that were done. And it's a good idea to register your computer with Gateway anyway for severe issues that come up. I would also recommend finding a local computer repair shop if you can -- their business depends on the quality of their work and they're usually cheaper and cause less headaches than chainstores, and you won't wait a month to get your computer back.

Mar 07, 2009 | Gateway MX6450 Notebook

2 Answers

A month out of warranty, our Gateway FX530S broke down (Serial Number 0040289739). We called in the Geek Squad and they replaced the power source. However, less than a month later, the computer...


gateways are not that good of a pc, they are only built to last about a year (they won't tell you this of course) the best thing you can do at this time is buy extended warranty on the laptop, wait about 2 weeks and send it in for repair, it will work out much cheaper than having to replace the motherboard

kind regards and please don't forget to rate us

Dec 12, 2008 | Gateway Computers & Internet

1 Answer

Here's more info to my problem: Gateway laptop is 4 years old. Now getting message that says "System Fan Error!! !!Please turn off system and checkyour system fan!!" Computer was purchased...


Your CPU fan has failed! your heatsink overheats quickly and then shuts down to protect itself from burning up. Your motherboard is Not the problem, the fan is. This fan can be replaced by any compotent laptop technician. Make sure the tech has access to Gateway or has a source that supplys Gateway parts, as the part must be made for Gateway laptops and your model exactly! 90% of this type of problem can be repaired! Don't let non-techs at Best Buy or any other dept. store tell you your PC is "No Good". Take the time like your doing and do some research the problem before giving your hard earned cash to a 16 year old "Technician/salesman/commision/bonus" person.
If the Harddrive is undamaged and it can be mounted yes, your stuff can be saved to DVD or such. Be prepared though, this type of service can be costly so ask around and get quotes.

Nov 30, 2008 | Gateway Computers & Internet

1 Answer

Looking for a manual


unless gateway will support you in this they are the only ones that can get that kind of information for you...... either that or ya could call the geek squad at best buy and have them come to your house and fix it .

Jul 19, 2008 | Gateway Media Center 610XL PC Desktop

1 Answer

ACCESSORIES:BATTERY


I used to work at Best Buy so here is the scoop. Bring in your notebook ASAP to Best Buy. Take it to the Geek Squad counter and tell them that you have a service plan and would like a new battery. Under your service plan you are entitled to a battery replacement. What they will do is order you a new one, and have it sent to the store. They might tell you that you have to have it sent off for service, but in actuality they can just send the order in without your notebook. As long as you go in prior to the expiration date, and the order is sent in before the PSP expires, you should be fine.

May 09, 2008 | Samsung V20 XVC 2400 Notebook

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