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Front Bezel I sent my computer into Best Buy's Geek Squad over a month ago. They keep telling me that a front bezel is on order from Gateway and has been for over a month. The latest is that it's been pushed back and, indeed, may not even be available at all. They continue to hold my computer going on two months now. Are they blowing smoke? Is this part purely cosmetic? If so, I'll demand my computer back. I find it hard to beleive that they cannot get this part in all this time. I'm tired of the run around I'm getting. They even suggested that I buy another computer! My computer is a Gateway DX4710-09.

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  • rjivaro May 11, 2010

    If the part has to come from overseas it can take 2 months easily, and I have waited as long as 6 months (or had the order canceled by the supplier). The escutcheon is largely cosmetic, but often is used to do things like push the eject button on the CD/DVD drive, allowing them to make a 'pleasantly' bulbuous front on the computer or by having a customized front they can incorporate things like memory card slots. Perhaps find out why they are ordering the part and what would be wrong with using it as is.

  • Fabio May 11, 2010

    What was the problem that you were having?

    After certain years some manufacturers don't stock or make certain parts for older machines anymore.

  • blueextc3221
    blueextc3221 May 11, 2010

    the front bezel is the plastic surround that surrounds the LCD.



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  • 232 Answers

If your talking about the tower case you can get any cool aftermarket one here, from $40.00. If you're talking about the monitor or screen and its under warranty you need to contact the monitor's manufacturer.

Posted on May 15, 2009


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  • Remove the side panel first to make the front bezel easier to access. To remove the side panel, remove the thumbscrew from the side panel cover. If the thumbscrew is very tight you may need to use a screwdriver to loosen it.
  • Lift up the release lever to loosen the side cover. Carefully swing the panel away from the computer and lift the panel away. Set the panel aside.

    Move the computer slightly forward on the desk so that the top and the bottom of the case are both accessible. Pull the bezel out and lift it free of the case. Set the front bezel aside until it is time to reassemble the unit.Read more:

    Jan 04, 2014 | Gateway Computers & Internet

    1 Answer

    Replace power button gateway sx 2311

    Computer unplugged from power, FOLLOW Anti-Static Precautions.

    1) Remove the Side Panel.
    Viewing the computer from the Front; the Right Side Panel removes. Remove screw, pull Side Panel to the rear of the computer.

    Click on the large main photo.
    There are 9 smaller views shown. 3 across, and 3 rows.
    Bottom row, click on the photo in the Middle.
    Shows Rear view of computer.

    Along the back edge of the Side Panel, is a finger pull handle formed out of the Side Panel. There also looks to be two screws. One above the pull handle, one down towards the bottom.

    2) Remove the Front Bezel.
    Click on the Middle row/middle photo.
    Also look at Middle row, 3rd photo. (Photo all the way to right)

    There are 3 Black tab locks, formed out of the plastic of the Front Bezel. One towards the Top, one in the Middle, and one towards the Bottom.

    If memory serves these tabs are gently pulled to the outside, to release the Front Bezel. Ease the Top tab out a little, and Middle tab.

    Start easing the Front Bezel away from the metal framework, of the computer case, a little. Then release the Bottom tab.
    Front Bezel should swing, and then come off.

    Not your Gateway model of computer case, but this Gateway model shows the plastic Tabs to release,

    The Power On Button is an assembly. The plastic housing of the Power On Button assembly, has a Power On switch inside.
    I gently heat the plastic with a hair dryer, moving the hair dryer back, and forth at it.

    Once the tabs of the plastic, of the Power On Button assembly, is softened; then I remove the Power On switch.

    I have found this ATX power on switch, fits a LOT of desktop computers,

    For additional questions please post in a Comment.

    Nov 19, 2012 | Computers & Internet

    1 Answer

    How to replace power button

    1) Unplug from power
    2) FOLLOW Anti-Static Precautions

    [Anti-Static Precautions:

    Your body carries Static electricity. Static WILL fry out (Short Circuit), the delicate hardware components inside a computer.
    Relieve your body of Static BEFORE reaching inside your computer.

    Computer on a table, computer unplugged from power, computer case open;
    TOUCH an unpainted surface, of the metal frame of the open computer case.
    This action will relieve your body of Static.

    IF you leave your computer in the middle of working on it, be SURE to Touch the metal frame again, upon your return ]

    Gateway Support > Gateway GT4010 Desktop PC > Main Support page,

    Click on the Support Documents tab.
    (Driver / BIOS / Applications / Patches / Support Documents / etc)

    Click on the blue -> 5891 - Support Documents subheading
    Click on Product Views.
    Click on Rear View

    Viewing the Front of your computer the Right Side Panel removes.
    There are two Thumbscrews to loosen, shown by the letter C.
    (They are supposed to remove all the way. If they do it's OK)

    There is a finger-pull formed out of the back of the left Side Panel.
    Pull towards the back of the computer. It should then swing out at the top, and can now be removed.

    Go back one page, and this time click on - User Guides
    Click on -

    (This is a PDF file. The computer you are using now has Adobe Reader on it, which uses PDF files.
    After you click on the file name it may take up to 30 seconds, before the first page comes up.
    Took 10 seconds just now using a medium speed DSL connection)

    Go to Page 51.
    Now I would like you to go to Page 52 - Removing the front bezel

    The Front Bezel is the Front Panel, of your computer.
    It has 6 tabs that lock it on the metal frame of the computer case.
    There are 3 of these tabs that you access, from the Side Panel opening.
    It is only these 3 that need to be accessed, in order to remove the Front Bezel.

    Looking at the inside, of the Front Panel, and the edge that meets the metal framework of the computer case;
    One tab near the Top.
    One tab in the Middle.
    One tab towards the Bottom.

    These tabs are plastic, and are formed out of the plastic Front Bezel.
    Press the Top tab IN. (Not too hard or it may break)

    Gently pull the Front Bezel towards the front of the computer, JUST A LITTLE.
    Now press in on the Middle tab.
    Finally press the Bottom tab in.

    (Each tab has a flat hooked end. The tab itself goes through a slot, in the metal framework of the computer case. The tab must be pressed in far enough, so the flat hooked end will clear the slot, and allow the tab to slide through the slot; when the Front Bezel is pulled forward)

    Tabs clear of the metal framework of the computer case; right side of Front Bezel swings out a little. (Viewed from the Front; Right side)
    This will allow the tabs on the other side to release from the metal framework of the computer case.

    It looks as through the Power On switch is attached to the Front Bezel.
    This means use CARE, and ease the Front Bezel forward a little, away from the computer case.
    Wires are still attached.

    IF, you pull on the Front Bezel too hard, or too far; the wires may become unplugged from the motherboard.

    IF, this happens, do not worry.
    Here is the pinout information for all of those wires,

    Click on Product Views.
    For example; The Power On switch connects to the Front Panel header, on the motherboard. For this pinout click on -
    W - Front Panel connector

    9-pin header.
    4 pins across the Top row.
    5 pins across the Bottom row.

    Starting on the Left side, going towards the Right, Top row;
    Pins 2, 4, 6, and 8. There is NO Pin 10.

    Starting on the Left side, going towards the Right, Bottom row;
    Pins 1, 3, 5, 7, and 9.

    A) Pins 1 and 3 are for the HarDDrive activity LED.
    (Light. It's a Light Emitting Diode)

    Pin 1 is for the Positive ( + ) wire.
    If the HDD LED is dim when the Harddrive is active, switch the wires around.

    B) Pins 5 and 7 are for a Reset switch, IF a Reset switch is used.

    C) Pin 9 is N/C. Not Connected. 5 Volt check point reserved for the factory.

    D) Pins 2 and 4 are for the Power On LED.
    Pin 2 is for the Positive ( + ) wire.
    IF the PWR LED is dim when the computer is on, switch the wires around.

    E) Pins 6 and 8 are for the Power On switch.

    F) There is NO Pin 10.

    There is nothing(?) like removing a Front Panel (Front Bezel), and finding out you accidentally unplugged wires from the motherboard; and there is no pinout to connect them back.

    Just makes you so HAPPY


    Power On switch replacement:

    The Power On Button is an assembly. Every pre-built computer manufacturer has their own design, and it can vary from MODEL to MODEL.

    The main thing here is, the Power On switch usually doesn't.
    This ATX power on switch is used in MANY models of Desktop PC's,

    I know it's hard to see here, and I apologize for that. Best example I have found.
    View what looks to be a metal square cap in the front of the view.
    There is a small post that sticks out.

    This post is what the plastic part of the Power On Button assembly, presses against.

    Power On Button assembly may have a plastic post itself, which is returned with a coiled spring, once the Power On Button is pressed.
    Or the plastic button itself, presses against that Power On switch post.

    You need to soften the plastic of the Power On Button assembly, in order to remove the Power On switch.

    The plastic tabs of the Power On Button assembly may break, if this is not observed. Also compounded by the fact, that the plastic of the Power On Button assembly, has been heated several times, and is now brittle. (Plus age)

    I use a hair dryer set on low, (Thanks honey. I'll be right back with it, lol!), and slowly wave the nozzle of the hair dryer, back and forth across the Power On Button assembly.

    Once the plastic has softened some, ease whatever tabs you need to gently move aside a little, to ease the Power On switch out.
    Be aware that the plastic will cool almost instantly, and need to be softened again, before attempting to replace the Power On switch.

    Or perhaps june_sells20 this is the best way to go,

    Not advertising for seller, nor website. Just reference.

    For additional questions please post in a Comment.


    Nov 12, 2012 | Gateway GT4010 (RBGT4010) PC Desktop

    1 Answer

    Removal of front bezel on gateway 4850-45

    Gateway do not appear to provide any service or repair documentation on their support web site other than a generic user guide which could apply to any of their computer systems.

    Typically to remove the front bezel you would need to remove both side panels if the case design allows for this - this should be done with all power disconnected and all devices such as monitor, keyboard etc disconnected too.

    Once the case is open, look inside the front of the case and see if you can see a number of release latches on both sides - these are normally of the type that expand themselves when the bezel is pressed home. You should expect there to be between 3 or 4 latches on each side depending on the size of the bezel.

    Press on the release latches and attempt to gently pull the bezel away - you may need someone to help with this as the latches will re-engage if you remove pressure from them. You can insert a screwdriver blade in the gap between the bezel and the casing if it helps.

    If you can release all the latches on one side of the case, then you should be able to more easily free those on the other side.

    When pulling the bezel away, be aware of any optical drives (CD, DVD or front mounted USB / smart card readers) that may insert into the bezel - do not use excessive force.

    Dec 30, 2011 | Gateway DX485045u Desktop Computer...

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    I purchased a restart/restore disc for my emachine two weeks ago i recieved it some time last week and come to find out that it dosnt work, i took it to best buy geek squad and the put in a disc of their...

    Was the Geek Squad's disc being detected? Or did you just take them your disc to see if they could get a computer to recognize it? If not, then you may just need to change some settings at Boot for your computer to start booting from your restore disc. I've never personally dealt with the Geek Squad, but I would not just take their word for something. I've had several people very unhappy with the outcome of letting them service their computers. I've talked to other people who were very happy with the Geek Squad service. Try taking your disc to a local computer shop and ask them if they can put the disc in their computer to see if it is a functioning Restore Disc. MADHATTER COMPUTERS

    Mar 22, 2010 | E-Machines eMachines Desktop PC

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    Gateway PC screen blank, geek squad diagnosis motherboard issue

    You could replace the motor board for less than $100 but I think the geek squad says the motor board is bad on every computer that doesn't start right up for them so I would have someone else look at it first. Or just get a new computer at walmart for like $300

    Jul 23, 2009 | Computers & Internet

    1 Answer


    the front bezel for the computer of the monitor?
    if it is the computer, it contains power switch, USB port.
    if it is monitor, then it is just cosmatec.
    if you are curize, call gateway and find out if they the item in stock or on back order.
    gateway web site is:
    phone number is: in warranty: 866-539-3901
    out of warranty: 800-229-1103.

    Good luck

    May 15, 2009 | Gateway Computers & Internet

    1 Answer

    No Network Connections After Repairs

    Ah, yet another NASTY Geek Squad experience for the recordbooks...if you bought the computer at Best Buy, they should have been able to diagnose and replace the bad RAM stick. Replacing the RAM stick shouldn't have caused the network connections to be lost. You can go into your control panel and set up a new connection in "My Network Places", or "Network & Sharing Center" (the name depends on which operating system you have. The wizard will walk you through creating a new connection, so you shouldn't have any problems.

    More than likely, your computer was never sent to Gateway. They should have records for that serial number on your computer as to any repairs that were done. And it's a good idea to register your computer with Gateway anyway for severe issues that come up. I would also recommend finding a local computer repair shop if you can -- their business depends on the quality of their work and they're usually cheaper and cause less headaches than chainstores, and you won't wait a month to get your computer back.

    Mar 07, 2009 | Gateway MX6450 Notebook

    1 Answer

    Looking for a manual

    unless gateway will support you in this they are the only ones that can get that kind of information for you...... either that or ya could call the geek squad at best buy and have them come to your house and fix it .

    Jul 19, 2008 | Gateway Media Center 610XL PC Desktop

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    I used to work at Best Buy so here is the scoop. Bring in your notebook ASAP to Best Buy. Take it to the Geek Squad counter and tell them that you have a service plan and would like a new battery. Under your service plan you are entitled to a battery replacement. What they will do is order you a new one, and have it sent to the store. They might tell you that you have to have it sent off for service, but in actuality they can just send the order in without your notebook. As long as you go in prior to the expiration date, and the order is sent in before the PSP expires, you should be fine.

    May 09, 2008 | Samsung V20 XVC 2400 Notebook

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