Smartcode resetting for 909 L03 SMT

Since the exterior side of the lock only has a keypad and no lever, I'm not sure what you mean by the "outside lever". Here is a clear, easy to follow video of the installation. Please carefully review each aspect of your installation against it to see if you can spot an installation mistake:
http://www.kwikset.com/Videos/Vitro/smartcode.aspx

Good luck!

Mechanical problems internal to the lock are covered by lifetime warranty. Contact Kwikset.

http://www.kwikset.com/Customer-Support/Warranty-Information.aspx

Good luck!

I can't help you directly, but I can direct you to Kwikset's customer service contacts. I'm sure they can assist you:

http://www.kwikset.com/Customer-Support/Contact-Us.aspx

There is an 800 number to call listed here.

Good luck!

Here's the installation instruction link for your lock:

http://s7d5.scene7.com/is/content/BDHHI/kwikset-smartcode

Notice that the above is a .PDF file type. That means that you need to have Adobe Reader or similar installed on your computer to view it. So if you are unable to view the file, download (for free) and install Adobe Reader first. You can get it here:

http://get.adobe.com/reader/

Good luck!

This link will take you to the PDF image of the installation and programming instructions:

http://s7d5.scene7.com/is/content/BDHHI/kwikset-smartcode

(PDF files require that you have Adobe Reader or similar installed on your computer
http://get.adobe.com/reader/ )

It's a good time to replace the batteries while you're reprogramming. Please review each step carefully, because it's easy to goof up this programming process, if you don't follow the procedure properly.

Good luck!

you can go on line and get help from the maker

Here's the info on your lock:

http://www.kwikset.com/Products/Details/Electronic-Locks/909-15-SMT.aspx

Clicking on the link "Installation Guide" will take you through the programming steps:

http://s7d5.scene7.com/is/content/BDHHI/kwikset-smartcode

I think you'll find your answer there.

Here's a link to the Kwikset 909-15 information page:

http://www.kwikset.com/Products/Details/Electronic-Locks/909-15-SMT.aspx

Following the link to the Installation Guide:

http://s7d5.scene7.com/is/content/BDHHI/kwikset-smartcode

On Page 8 starts the Frequently Asked Questions. Please pay close attention to the possibilities listed there--I think you'll find a solution to your problem there.

Customer Support: http://www.kwikset.com/Customer-Support/Contact-Us.aspx

Good luck!

Here's a link to the Kwikset 909-15 information page:

http://www.kwikset.com/Products/Details/Electronic-Locks/909-15-SMT.aspx

Following the link to the Installation Guide:

 http://s7d5.scene7.com/is/content/BDHHI/kwikset-smartcode

On Page 8 starts the Frequently Asked Questions. Please pay close attention to the possibilities listed there--I think you'll find a solution to your problem there.

Customer Support:  http://www.kwikset.com/Customer-Support/Contact-Us.aspx

 Good luck!

Installation instructions:
http://s7d5.scene7.com/is/content/BDHHI/kwikset-smartcode

A note about PDF files: If you cannot view a given file, you need to first install Adobe Reader. You can get the free download here:
http://get.adobe.com/reader/

Kwikset has a one year warranty protecting the electronics and covers mechanical function and finish for the lifetime of the lock.

This link includes the info and contact information:

http://www.kwikset.com/Customer-Support/Warranty-Information.aspx

Good luck!