Question about HP Photosmart C5180 All-In-One InkJet Printer
I have an HP Photosmart 8250 and I recently had to change the yellow ink cartridge. Well, ever since then, I get the message "Ink System Failure, refer to printer documentation". ERROR 0xc18a0001. Then it tells me to turn the printer off and on .. but it still doesn't work.
Just got off the phone to HP and the issue is resolved *phew*. This was what I was told to do for my C5180. First they told me to do a power drain. This is done by pulling out the power cable and then holding the on/off button for a minute, then putting the power cable back in (this didn't work).
Then we did a master reset. Unplug the printer, then pressing the help and ok buttons simultaneously plug it back in. This sorted it. :)
Have to say it looked like this whole process used up shed loads of ink, so by the time I had finished I needed to replace 3 cartridges!
HP were pretty good and were very willing to send out a new printer if the reset didn't work (as the printer is still in warrenty). Hope you get yours sorted too. Rebecca
Posted on Nov 12, 2007
Hidden tech menu For resetting and repair, FIX UIAUX
Fixes error 0xc18a0507 error ink system fail
press <left arrow> then press <setup> button together
then press <ok>once support R0631m comes on screen
right arrow 2 times to the System configuration menu
then <ok> to select and ok to confirm reset error.
then <cancel> to escape ( all of witch are onscreen instructions.)
presto restart and no further error
------------- solution 2 ----------------------------------
HP C5180 All-In-One Printer HARD RESET:
Hold down HELP + OK button and unplug printer
Hold down HELP + OK button again as you plug the printer back in.
Then power it on, if it doesn’t power on automatically.
Be Safe: keep holding the buttons until the printer turns itself off. (It took mine less than a minute.)
Now you can release the buttons and simply power it back on.
I got an error message about “improper shut down” since I unplugged it w/out powering down. After I clicked “OK” the printer was just fine and didn’t mind anymore. And now I can print.
Posted on Sep 21, 2009
Thank you Burti! It worked for my C6180 All-In-One! Yesterday, I spent over 2 hours with an HP Rep who had me run several similar things (with the exception of the hold cancel/ok at the same time). I was told that I was going to need to replace my printer because it was a hardware problem that could not be fixed (and was out of Warranty). The holding cancel/ok at the same time did the trick!
Posted on Dec 19, 2007
Follow this step by step troubleshooting article for Ink system failure errors on HP printers.
Posted on Jan 02, 2009
We had the 0xc18a0001 Ink System Failure problem on our 3210. I first tried the Ok&Cancel suggestion. It did not work, but I got the Help&Ok to work -- or at least I got the Error message away.
The to the next problem -- I could not access the printer from the Mac. Tried to reinstall it, but got a message that my device was not listed and that it is not supported by the installer! And more: go to www.hp.cm/support to download an installer. Guess what..... that's where I found the installer that did not work.
Does anyone have some idea on what to do here?
I hate HP.
Posted on Sep 08, 2008
On the HP C5180 you can access a special "Underware" menu by
1. left arrow + OK to get to "Enter Special Key Combo" page
2. left arrow, OK, right arrow to get to "Underware" menu
If you then use arrow keys to navigate to "boot code" you can activate Mfg Mode.
If you then turn off and on the printer, it boots up in Mfg Mode and seems to bypass errors and prints as it should, though some things may not work, like photocopying with the printer buttons, or the ink gauges, or refilling the print heads with ink when they run out. This last limitation of Mfg mode is a bit of a nuisance, so you might want to put it back into User mode using the same steps only choosing User mode instead of Mfg mode. When I did this, the printer showed the ink gauges empty, with a yellow exclamation mark, and whats most important, no error error that stops you from printing.
I used the printer like this for some time, but it ended failing again, so I just used it in Mfg mode all the time, switching to User mode when the print heads ran out of ink (sometimes doing a system reset to force it to go through the cycle where it loads ink) and then switching back to Mfg mode to bypass the ink system error.
But after 8 months of using it like this, today I switched modes to load some ink into the print heads and got no more ink systems errors, and I am now using it as HP intended, without problems.
Just thought I'd share.
BTW, turning the printer off in Mfg mode can give you the rainbow effect or black screen with white lines criss crossing effect, just press the power button and it should get back into MFG mode, though it prints equally well with the screens in those states.
I use my printer on a network, so don't know if anything changes if used via a usb connection, also I have a CIS system (continous ink system), so I don't know what happens if you do any of this with normal ink cartridges. (I recommend a CIS, sooo much cheaper! and same quality).
I would also point people to http://h30434.www3.hp.com/t5/Other-printing-questions/Photosmart-C5180-Power-Up-Power-Down-Problem-Loops-on-off-on-off/td-p/132152/page/4 where it describes the process for changing a couple of capaciters from the mainboard which apparently tend to fail, or bulge as the learned people say.
Posted on Jul 01, 2011
Follow this link www.gregorystrike.com/.../hp-photosmart-c5180-ink-system-failure-fix for instructions on how to replace bad capacitors. Very doable, fixed my C5180 for $10 parts and shipping and a little work. Hardest part was getting the old solder cleaed out.
Posted on Apr 05, 2014
OMG Thanks fotis80 it worked for me!
Posted on Feb 27, 2010
Solution #11 worked for my C5180
The problem had been going on for a month. I was about to buy a new printer.
Posted on Oct 28, 2009
Hi everybody! I thought I'd try this nice reset trick to get my refilled cartridge to work (other options I had read were getting a cartridge 'resetter' etc. And... it works! ; ) So if you refill your cartridge yourself, just do the reset after and it will no longer be rejected as empty. This was for the C5180. SW
Posted on Sep 28, 2009
Thanks Burti....Your solution worked for me...
Posted on Sep 09, 2008
Thanks Rebecca for sharing! It worked and I'm forever grateful!
Posted on Aug 12, 2008
It worked only temporarily for my C5180. I have to do this for every print job.
It's better than nothing.
Posted on Jul 18, 2008
Had the same problem with 3210 and this worked. Thanks.
Posted on Jun 20, 2008
Por favor en español
Posted on Mar 18, 2008
Thank you very much.
Posted on Feb 25, 2008
Thanks Burti, the master reset for the C5180 worked great!!! What a relief to know we don't have to buy a new printer.
Posted on Feb 22, 2008
Thanks Burti, the master reset worked a treat!
Posted on Feb 16, 2008
Work^s Great ., but still persist the problem ., i think my problem is worst
Posted on Feb 02, 2008
I also have the C6180 and seems to be working for me also.... HP online support had me do a partial reset (# & 3) but not master reset. I am just outside of my warranty by 2 months and all they would offer is to purchase same product for $199 (I paid $239 14mos ago). They are not very customer service oriented when outside of warranty limits. Thank you for your help!!!!!
Posted on Jan 14, 2008
Rebecca's solution just worked for me! Thank you!!!!
Posted on Nov 17, 2007
Hallo user pearlgirl324, I've this problem in my printer HP3210, but you cannot self-resolve
this problem. You must send,your printer, in a HP repair center.
Posted on Oct 21, 2007
I have the HP 8250 and just tried the solution # 14 from i kholobayev and it worked just fine, now my printer is working ok again.
Thanks i kholobayev
Para los que hablan español, la solución # 14 me funciono bien para mi impresora HP 8250
Posted on Feb 22, 2010
This solution worked with my HP Photosmart 8250. Follow the instructions for removing the right side panel: http://hpphotosmart8250.blogspot.com/ While the printer is off, disconnect the ink system ribbon J11. Turn on the printer. The printer will report the error 0xc19a0002. Turn off the printer. Reconnect the J11 ribbon. Turn the printer on and wait for the maintenance to complete. Try printing a test page. The printer should be back to normal.
Posted on Oct 19, 2009
SOURCE: ink system failure
Hi ok try this
I found this I know your error not in here but it may work for
It worth a try nothing to lose and it may work.
I know your error code is not in this but it some times it clean the error with this type of error number you can gave it a go try not harm it
Error code: 0xc18a0201, 0xc18a0206, 0xc18a0306, 0xc18a030a, 0xd0620130, 0x887dd03a, 0xd05d010d, 0xf0af8004, 0xc19ac3ff, 0xc18a050...
Reset the product:
1. Without turning off the product, disconnect the USB cable from the rear of the product.
2. Remove the cartridges from the product.
3. Wait for the 'Insert Cartridges ' message to display on the control panel.
4. Disconnect the power cord from the back of the product.
5. Wait 60 seconds.
6. Reconnect the power cord. If the product does not automatically turn on, press the Power button ( ).
7. Reinsert the cartridges, and then close any open doors on the product.
8. If you receive a prompt to print a calibration page, do so.
9. Reconnect the USB cable to the rear of the product, and then try printing again.
Please come back and just gave a vote, it will gave me some satisfaction to know am helping some one so I will keep on helping.
All The Best: Pineworks
Posted on Feb 08, 2010
SOURCE: ink system failure
NOT A SOLUTION, JUST SOME FACTS>
First of all, your printer is "NOT" the worst model ever made, every printer that hp (as you probably noted I used small letters hp because I think hp is a small worm of a co.) makes is a problem waiting to happen. The worst of it all is that the don't care about there customers. I have a almost $300.00
photosmart that is a few months out of warranty, even though it stayed new in the box for over 6 months because of a heart attack I had. I ran out of two of the colored Inks, but continued to use the printer for word documents only till shortly after, the printer said it was unable to print till the two empty colour cart. were replaced. I continued printing all other items on my up stairs computer. About a month later, I purchased the cart. needed, installed them in the photosmart,(which I think is a oxymoron) and the printer came up with,"Ink System Has Failed" Error code oxc18a0306.
I know this is getting long winded, but it's the only way to get my point across fully. I contacted hp and after over 40 min. they told me that the error code was fatal and could not be fixed!!!!! They said It was out of warranty and would not be replaced for any amount of money besides paying full price for a replacement. ( Ya Like I Would Buy Another hp product). I have since then had the printer checked out and a small pc board with, a valve or sensor for all the ink supplies is not letting the yellow ink out of the pump to the print head. I contacted again, like a fool, hp and was on the phone for another 52.min. till they told me that part was not available..... End of story
I hope this story gets out to every person that had, or has a hp product and
had a problem that was not resolved by hp, besides telling the customer they will fix the problem by selling to you ,at full price another printer.....
I'm All For Boycotting hp!
I hope this gets back to hp
Ron Trovato (702) 633-4298 firstname.lastname@example.org
Posted on May 21, 2008
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