Question about HP Photosmart C5180 All-In-One InkJet Printer

26 Answers

Ink system failure

I have an HP Photosmart 8250 and I recently had to change the yellow ink cartridge. Well, ever since then, I get the message "Ink System Failure, refer to printer documentation". ERROR 0xc18a0001. Then it tells me to turn the printer off and on .. but it still doesn't work.

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  • 25 more comments 
  • Burti Nov 12, 2007

    I have a Photosmart C5180 all in one, and I moved it between rooms and now I am getting the same error message. I have trying turning on and off, removing the cartridges and reinserting them, nothing so far has sorted it. Will be getting on to HP as the printer is 6 months old!

    0xc18a0001 - Ink System Failure

    Rebecca

  • vjh216 Dec 15, 2007

    I have cut the printer off and left it off for 2 minutes. Also, I took all the ink cartridges out. Then I turned it back on and got the error message again.

  • Anonymous Dec 30, 2007

    I have the same exact problem too!

    Dennis.

  • linroze Mar 24, 2008

    HP Photosmart C5180 show ink system failure message. Master reset fixed it temparily. But now I am getting the message again and the Master reset is not working. Is there something else I can try?

  • Anonymous May 18, 2008

    How to Reset Ink System Failure

  • Anonymous Jun 03, 2008

    I repalaced the yellow and blue ink and my printer wont work.

  • snowbirdtj Jun 08, 2008

    My HP Photosmart C5180 All-in-One is not working for about 3 month. Ink System Failure. Error: 0xc18a0107. Anyone know how to fix this Problem?

  • ercihan Jun 14, 2008

    I have a hp all in one hp photosmart C7180, I changed the ink cartriges and it keeps giving me 0xc18a0001 error. I restarted it, on/off like 5 times and it still gives the same error.

    Thanks in advance.

  • 646433 Jul 21, 2008

    having same problem

  • tabr Aug 04, 2008

    Having the same problem. Any other solutions?

  • tyner Aug 06, 2008

    I have a HP C6280 and getting the 0xc18a0001 error (ink system failure). I did the reset and still having the error. Any fixes out there?

  • judyex Aug 09, 2008

    We have replaced the yellow cartridge 3 times, and still get the message that printer will not print unless the yellow is replaced. This has been the third new ink cartridge, and printer still does not recognize that it has been installed. We don't even want to print in color and have printer set to black and white only.

  • leonaron Sep 19, 2008

    Photosmart D7400 Ink system problem HP couldn't offer any solution except to buy another printer

  • Jon Paul Sep 28, 2008

    When my ink cartridges went dry (orinal cartridges) I replace all of them with new. However, my printer keeps giving me the messae of "ink system failure". It won't print.

  • Anonymous Nov 25, 2008
  • Anonymous Nov 25, 2008

    Getting

  • Anonymous Nov 25, 2008

    Tengo una impresora HP Photosmart 8250, el problema es que cuando mando a imprimir me manda un error "FALLA EN EL SISTEMA DE TINTA", ya cheque este fallo en la pagina de HP pero la verdad no resolvi el problema. Espero de favor que me puedan ayudar les agradeceria mucho.


  • Anonymous Nov 27, 2008

    those bastards at HP would not give me any info on how to reset the printer.

    I had to look up the info myself. thanks again, it worked great.

    F#@K you HP!!!

  • vikram_hegde Feb 05, 2009

    yes i ve same problem.... ll u help me ...

    Thanks

    Regards Vikram No... +919820512837

  • Anonymous Feb 13, 2009

    i like turtles

  • Anonymous Feb 21, 2009

    comment a tu resolut ton probleme avec ton hp 8250 j'ai exactement le mãªme message d'ereur mon email est flypromotions@gmail.com bien a toi eric

  • beverley313 Mar 05, 2009

    ink system failed turn printer on and off and it stil does not work-printer HPphotosmart -C5180 can any one help please?

  • parshuram Feb 19, 2013

    I have a Photosmart C5180 all in one, and I moved it between rooms and now I am getting the same error message. I have trying turning on and off, removing the cartridges and reinserting them, nothing so far has sorted it. Will be getting on to HP as the printer is 6 months old! 0xc18a0001 - Ink System Failure

  • Anonymous Mar 31, 2014

    Ink System failure

  • Prabhjeet  Singh
    Prabhjeet Singh Sep 12, 2014

    Hello,

  • Prabhjeet  Singh
    Prabhjeet Singh Sep 12, 2014

    Hello,

  • Prabhjeet  Singh
    Prabhjeet Singh Sep 12, 2014

    Hello, U may try these steps FIRST - 1 Disconnect the Universal Serial Bus (USB) cable from the back of the product, but leave the product turned on. 2. Open the cover of the product and remove the print cartridges. 3. Close the cover and wait for the Insert Ink Cartridges message to display. 4. Disconnect the power cord from the back of the product and the wall socket, then wait for one minute. 5. Reconnect the power cord. If the product does not automatically turn on, press the Power button. 6. Open the cover and reinsert the print cartridges. 7. Close the cover. If prompted, print a calibration page. 8. Reconnect the USB cable, and try to print a print job from the computer.

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26 Answers

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Just got off the phone to HP and the issue is resolved *phew*. This was what I was told to do for my C5180. First they told me to do a power drain. This is done by pulling out the power cable and then holding the on/off button for a minute, then putting the power cable back in (this didn't work).
Then we did a master reset. Unplug the printer, then pressing the help and ok buttons simultaneously plug it back in. This sorted it. :)
Have to say it looked like this whole process used up shed loads of ink, so by the time I had finished I needed to replace 3 cartridges!
HP were pretty good and were very willing to send out a new printer if the reset didn't work (as the printer is still in warrenty). Hope you get yours sorted too. Rebecca

Posted on Nov 12, 2007

  • 3 more comments 
  • christinesun Mar 02, 2011

    THANK YOU SOOOOOO MUCH!!!! I did this very simple "master reset" on my C5180 and all is well. :)
    Note: I had the "Ink System has Failed. Error: 0xc18a0106. Turn computer off and on." I tried every other troubleshooting suggestion I could find on the internet and worked on it for 3 full days before coming across this very simple fix. THANK YOU SO MUCH. BLESS YOU!!! :)

  • David conway Dec 04, 2011

    thanks bert used the reset and its wurking again

  • raymondsykes
    raymondsykes Jan 24, 2012

    Awesome! Followed the steps for Master Reset (unplugged printer, pressed help and ok buttons simultaneously, plugged back in, acknowledged improper shut-down then ran self test diagnostic page and it printed!). I've had the printer for 4+ years and actually had good experience with it, but I'm glad to have bought some more time. Thanks!

  • Cami Stark Feb 28, 2012

    I cannot thank you enough for your helpful advice!!!!! This same problem had occurred before with my HP Photosmart C6180 All-in-One Printer displaying an Ink System Failure Error Message Oxc18a0201. Because my printer is not under warranty anymore, HP will not help without me paying an unusually costly amount for information that they will not guarantee will work. I tried to follow all the steps on the HP customer support pages, but they all led me to the conclusion that I was going to have to replace my printer. Nothing worked until I came across your advice. The error message has occurred again. But, thanks to you, I was able to remedy the problem in just moments instead of hours. Thank you, thank you, thank you!!!!!

  • Cami Stark Feb 28, 2012

    I cannot thank you enough for your helpful advice!!!!! This same problem had occurred before with my HP Photosmart C6180 All-in-One Printer displaying an Ink System Failure Error Message Oxc18a0201. Because my printer is not under warranty anymore, HP will not help without me paying an unusually costly amount for information that they will not guarantee will work. I tried to follow all the steps on the HP customer support pages, but they all led me to the conclusion that I was going to have to replace my printer. Nothing worked until I came across your advice. The error message has occurred again. But, thanks to you, I was able to remedy the problem in just moments instead of hours. Thank you, thank you, thank you!!!!!

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-------solution 1---------
HP C5180
Hidden tech menu For resetting and repair, FIX UIAUX
Fixes error 0xc18a0507 error ink system fail
press <left arrow> then press <setup> button together
then press <ok>once support R0631m comes on screen

right arrow 2 times to the System configuration menu
then <ok>
then <ok> to select and ok to confirm reset error.
then <cancel> to escape ( all of witch are onscreen instructions.)
presto restart and no further error
http://www.thecomshack.com/hpc7180.htm
------------- solution 2 ----------------------------------
HP C5180 All-In-One Printer HARD RESET:
Hold down HELP + OK button and unplug printer
Hold down HELP + OK button again as you plug the printer back in.
Then power it on, if it doesn’t power on automatically.
Be Safe: keep holding the buttons until the printer turns itself off. (It took mine less than a minute.)
Now you can release the buttons and simply power it back on.
I got an error message about “improper shut down” since I unplugged it w/out powering down. After I clicked “OK” the printer was just fine and didn’t mind anymore. And now I can print.
John Lace

Posted on Sep 21, 2009

  • SoloParaT Oct 01, 2010

    This worked .. your the best !!

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The soution of burti worket for me ..
I have a C6180 and i did the reset as burti says .

1. Unplug the printer
2. Hold both o.k and Cancel simultaneously
3. Plug the printer (holding the buttons)

And you will have a perfect RESET ...

Posted on Jan 03, 2008

  • awjmail Oct 19, 2010

    This worked great for my C5180. You dont even have to unplug it from the wall. Just unplug it from the back and follow the steps above! Thanks for the help!

  • T Decker Nov 25, 2011

    For the C7180 (found in next article) press # and * then code 1 , 2 , 3 , gets you to the service menu. I paged right and poked around until I found the hardware and ink reset menu

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Thank you Burti! It worked for my C6180 All-In-One! Yesterday, I spent over 2 hours with an HP Rep who had me run several similar things (with the exception of the hold cancel/ok at the same time). I was told that I was going to need to replace my printer because it was a hardware problem that could not be fixed (and was out of Warranty). The holding cancel/ok at the same time did the trick!

Posted on Dec 19, 2007

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We had the 0xc18a0001 Ink System Failure problem on our 3210. I first tried the Ok&Cancel suggestion. It did not work, but I got the Help&Ok to work -- or at least I got the Error message away.

The to the next problem -- I could not access the printer from the Mac. Tried to reinstall it, but got a message that my device was not listed and that it is not supported by the installer! And more: go to www.hp.cm/support to download an installer. Guess what..... that's where I found the installer that did not work.

Does anyone have some idea on what to do here?

I hate HP.

Posted on Sep 08, 2008

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On the HP C5180 you can access a special "Underware" menu by 1. left arrow + OK to get to "Enter Special Key Combo" page 2. left arrow, OK, right arrow to get to "Underware" menu
If you then use arrow keys to navigate to "boot code" you can activate Mfg Mode.
If you then turn off and on the printer, it boots up in Mfg Mode and seems to bypass errors and prints as it should, though some things may not work, like photocopying with the printer buttons, or the ink gauges, or refilling the print heads with ink when they run out. This last limitation of Mfg mode is a bit of a nuisance, so you might want to put it back into User mode using the same steps only choosing User mode instead of Mfg mode. When I did this, the printer showed the ink gauges empty, with a yellow exclamation mark, and whats most important, no error error that stops you from printing.
I used the printer like this for some time, but it ended failing again, so I just used it in Mfg mode all the time, switching to User mode when the print heads ran out of ink (sometimes doing a system reset to force it to go through the cycle where it loads ink) and then switching back to Mfg mode to bypass the ink system error.
But after 8 months of using it like this, today I switched modes to load some ink into the print heads and got no more ink systems errors, and I am now using it as HP intended, without problems.
Just thought I'd share.
BTW, turning the printer off in Mfg mode can give you the rainbow effect or black screen with white lines criss crossing effect, just press the power button and it should get back into MFG mode, though it prints equally well with the screens in those states.
I use my printer on a network, so don't know if anything changes if used via a usb connection, also I have a CIS system (continous ink system), so I don't know what happens if you do any of this with normal ink cartridges. (I recommend a CIS, sooo much cheaper! and same quality).
I would also point people to http://h30434.www3.hp.com/t5/Other-printing-questions/Photosmart-C5180-Power-Up-Power-Down-Problem-Loops-on-off-on-off/td-p/132152/page/4 where it describes the process for changing a couple of capaciters from the mainboard which apparently tend to fail, or bulge as the learned people say.

Posted on Jul 01, 2011

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Follow this link www.gregorystrike.com/.../hp-photosmart-c5180-ink-system-failure-fix for instructions on how to replace bad capacitors. Very doable, fixed my C5180 for $10 parts and shipping and a little work. Hardest part was getting the old solder cleaed out.

Posted on Apr 05, 2014

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OMG Thanks fotis80 it worked for me!

Posted on Feb 27, 2010

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Solution #11 worked for my C5180

thanks everyone!

The problem had been going on for a month. I was about to buy a new printer.

Posted on Oct 28, 2009

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Hi everybody! I thought I'd try this nice reset trick to get my refilled cartridge to work (other options I had read were getting a cartridge 'resetter' etc. And... it works! ; ) So if you refill your cartridge yourself, just do the reset after and it will no longer be rejected as empty. This was for the C5180. SW

Posted on Sep 28, 2009

Thanks Burti....Your solution worked for me...

Posted on Sep 09, 2008

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Thanks Rebecca for sharing! It worked and I'm forever grateful!

Posted on Aug 12, 2008

It worked only temporarily for my C5180. I have to do this for every print job.

It's better than nothing.

Thanks

Posted on Jul 18, 2008

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None of these solutions helped for the C7180.

Posted on Jul 04, 2008

  • Khrys Jul 04, 2008

    None of these solutions helped for the C7180.

×

Had the same problem with 3210 and this worked. Thanks.

Posted on Jun 20, 2008

Por favor en español

Posted on Mar 18, 2008

Yeah !!!

Thank you very much.

Posted on Feb 25, 2008

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Thanks Burti, the master reset for the C5180 worked great!!! What a relief to know we don't have to buy a new printer.

Posted on Feb 22, 2008

Thanks Burti, the master reset worked a treat!

Posted on Feb 16, 2008

Work^s Great ., but still persist the problem ., i think my problem is worst

Posted on Feb 02, 2008

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I also have the C6180 and seems to be working for me also.... HP online support had me do a partial reset (# & 3) but not master reset. I am just outside of my warranty by 2 months and all they would offer is to purchase same product for $199 (I paid $239 14mos ago). They are not very customer service oriented when outside of warranty limits. Thank you for your help!!!!!

Posted on Jan 14, 2008

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Rebecca's solution just worked for me! Thank you!!!!

Posted on Nov 17, 2007

Hallo user pearlgirl324, I've this problem in my printer HP3210, but you cannot self-resolve
this problem. You must send,your printer, in a HP repair center.

Posted on Oct 21, 2007

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I have the HP 8250 and just tried the solution # 14 from i kholobayev and it worked just fine, now my printer is working ok again.
Thanks
i kholobayev

Para los que hablan español, la solución # 14 me funciono bien para mi impresora HP 8250

Posted on Feb 22, 2010

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This solution worked with my HP Photosmart 8250. Follow the instructions for removing the right side panel: http://hpphotosmart8250.blogspot.com/ While the printer is off, disconnect the ink system ribbon J11. Turn on the printer. The printer will report the error 0xc19a0002. Turn off the printer. Reconnect the J11 ribbon. Turn the printer on and wait for the maintenance to complete. Try printing a test page. The printer should be back to normal.

Posted on Oct 19, 2009

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Posted on Jan 02, 2017

pineworks
  • 4041 Answers

SOURCE: ink system failure

Hi ok try this I found this I know your error not in here but it may work for It worth a try nothing to lose and it may work. I know your error code is not in this but it some times it clean the error with this type of error number you can gave it a go try not harm it Error code: 0xc18a0201, 0xc18a0206, 0xc18a0306, 0xc18a030a, 0xd0620130, 0x887dd03a, 0xd05d010d, 0xf0af8004, 0xc19ac3ff, 0xc18a050...

Reset the product:
1. Without turning off the product, disconnect the USB cable from the rear of the product.
2. Remove the cartridges from the product.
3. Wait for the 'Insert Cartridges ' message to display on the control panel.
4. Disconnect the power cord from the back of the product.
5. Wait 60 seconds.
6. Reconnect the power cord. If the product does not automatically turn on, press the Power button ( ).
7. Reinsert the cartridges, and then close any open doors on the product.
8. If you receive a prompt to print a calibration page, do so.
9. Reconnect the USB cable to the rear of the product, and then try printing again.
Please come back and just gave a vote, it will gave me some satisfaction to know am helping some one so I will keep on helping.
All The Best: Pineworks

Posted on Feb 08, 2010

  • 4 Answers

SOURCE: ink system failure

NOT A SOLUTION, JUST SOME FACTS>
First of all, your printer is "NOT" the worst model ever made, every printer that hp (as you probably noted I used small letters hp because I think hp is a small worm of a co.) makes is a problem waiting to happen. The worst of it all is that the don't care about there customers. I have a almost $300.00
photosmart that is a few months out of warranty, even though it stayed new in the box for over 6 months because of a heart attack I had. I ran out of two of the colored Inks, but continued to use the printer for word documents only till shortly after, the printer said it was unable to print till the two empty colour cart. were replaced. I continued printing all other items on my up stairs computer. About a month later, I purchased the cart. needed, installed them in the photosmart,(which I think is a oxymoron) and the printer came up with,"Ink System Has Failed" Error code oxc18a0306.
I know this is getting long winded, but it's the only way to get my point across fully. I contacted hp and after over 40 min. they told me that the error code was fatal and could not be fixed!!!!! They said It was out of warranty and would not be replaced for any amount of money besides paying full price for a replacement. ( Ya Like I Would Buy Another hp product). I have since then had the printer checked out and a small pc board with, a valve or sensor for all the ink supplies is not letting the yellow ink out of the pump to the print head. I contacted again, like a fool, hp and was on the phone for another 52.min. till they told me that part was not available..... End of story
P.S.
I hope this story gets out to every person that had, or has a hp product and
had a problem that was not resolved by hp, besides telling the customer they will fix the problem by selling to you ,at full price another printer.....
I'm All For Boycotting hp!
P.P.S.
I hope this gets back to hp
Ron Trovato (702) 633-4298 rtrovato@embarqmail.com

Posted on May 21, 2008

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Hi I found this I know your error not in here but it may work for It worth a try nothing to lose and it may work. I know your error code is not in this but it some times it clean the error with this type of error number you can gave it a go try not harm it Error code: 0xc18a0201, 0xc18a0206, 0xc18a0306, 0xc18a030a, 0xd0620130, 0x887dd03a, 0xd05d010d, 0xf0af8004, 0xc19ac3ff, 0xc18a050...

Reset the product:
1. Without turning off the product, disconnect the USB cable from the rear of the product.
2. Remove the cartridges from the product.
3. Wait for the 'Insert Cartridges ' message to display on the control panel.
4. Disconnect the power cord from the back of the product.
5. Wait 60 seconds.
6. Reconnect the power cord. If the product does not automatically turn on, press the Power button ( ).
7. Reinsert the cartridges, and then close any open doors on the product.
8. If you receive a prompt to print a calibration page, do so.
9. Reconnect the USB cable to the rear of the product, and then try printing again.
Please come back and just gave a vote, it will gave me some satisfaction to know am helping some one so I will keep on helping.
All The Best: Pineworks

Jun 06, 2008 | HP - HP Photosmart 8250 printer

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