Question about Kenmore 24032\24036 Top Load Washer

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Water leak, back of washing machine during rinse or drain cycle.

How to get access to back of washing machine ?
Kenmore Elite, Heavy Duty, King Size
Model# 110.20992992
Thanks, Chris

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  • chris24stewa May 19, 2009

    Thank-you, your instructions were very clear. I did need to disconnect hose clamps that were connected on under-side of washer case, but I could figure that out. I found a hose that was broken, but it is not called out in the "Repair Parts List" that came with the washer. The hose connects to the "Connector, Venturi" and is shown in "Agitator, Basket and Tub Parts", but only item 25 "Clamp, Hose" is called out. How can I attach a picture of the hose and where it is connected ?

    Thanks, Chris

  • chris24stewa May 19, 2009

    I thought it was item 34 Detergent Hose, but the part I’m looking for only has one hose clamp and the other end goes into the basket. It looks like the hose in “Agitator, Basket and Tub” heading, bottom view near item 25 Hose Clamp. I have attached a photo.

    Chris

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  • 5,911 Answers

The back panel does not come off. You need to remove the outer casing in order to access the internal components. The following steps explain how:

1. Unplug washing machine.

2. Remove console. This can be accomplished in one of two ways depending on which type of console you have.

a. If the console has removable end caps, the caps lift off by prying on the top from the back of the washer. The cap will pull off towards you as you are facing the unit from the front of the washer. There will be a screw under each end cap that you will need to remove.

b. If the console does not have removable end caps, you will need to slide a putty knife under the front corner of each side and push in while lifting up. There is a retaining clip under each side that has to be released.

3. Once the console has been released it will lift up and fold back over the back of the washer in its resting position. Use care not to stress the small plastic hinges that hold it on. They can break easily.

4. Under the console will be two large brass colored clips. Take a large flat blade screwdriver and place it in the groove of the clip on the washer top. With the screwdriver firmly in the groove, push away from you towards the back of the washer. This will release the clips.

5. Disconnect the lid switch connector plug. This is the white colored plug on the washer top under the console.

6. Remove the washer casing. Open the lid of the washer. Using one hand, grip under the front rim of the washer opening. Do not grab the wash tub, just the casing. Tilt the washer case from the back first towards you, slide forward slightly, and then lift up. The entire case comes off exposing the wash tub and components.


With the case removed, you should now have full access to all the internal components and be able to complete a thorough inspection. If the leak is coming from the rear of the washer, check your water inlet valve and associated hoses. Inspect the tub ring where the water dispenses into the wash basket and make sure it is not cracked, or has any loose hoses. If you need assistance in determining where the leak may be coming from, please let me know.

To reassemble the washer, perform the following steps:

1. Re-install washer case. With the lid of the washer open, place grasp case under front rim and place it on the washer frame. While looking down through the washer lid opening, make sure the front lip of the case is placed UNDER the washer frame and rocked back onto the frame to ensure that the small cleats on the frame fit into the slotted grooves on the washer case base. If you do not get the case seated correctly it will rattle and vibrate while the washer is in operation.

2. Make sure the back of the washer fits into the washer casing on each side by leaning over the front of the washer and grasping the back panel and pull towards you. Reinsert the brass clips by placing the clips into the slot on the back of the washer first, and then forcefully push then down into the opening on top of the washer.

3. REINSTALL LID SWITCH CONNECTOR. It is easy to forget. If you do not reconnect it, the washer will not work correctly.

4. Reinstall console.


If you have any questions along the way, please let me know. I hope you find this information helpful.

Posted on May 15, 2009

  • Jeff Rockwell
    Jeff Rockwell May 19, 2009

    Go to searspartsdirect.com and type in your model number. The parts you are talking about (I believe) are under the "Top and Cabinet" heading. Items 32, 34 and 37 are pictured as the fabric softener, detergent and bleach hoses, respectively. The venturi (item 36) is also pictured. I hope this is what you were asking for.

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