Question about HP PSC 1315xi All-in-One Printer

1 Answer

Will not print

I have a HP 1315xi all-in-one printer. It had a paper jam, now it will not print. I have removed & replaced it onto my hardware, now all it does is flash the E and 2 alert lights flash- out of paper and check printer cartridge. There is paper, and cartridge is fine. I check the status, and it says that the document is printing...and still says paper jam at the top of the status bar.

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  • erikacastane May 15, 2009

    I tried that, it is as if the printer is unable to take the paper. It flashes "check paper". There must be something wrong with the rollers---no paper stuck in device.

    Thanks

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  • Expert
  • 117 Answers

I think some **** of paper might be stuck inside the printer mechanism, carefully check it. if no, try the following :
* unload the cartridges and reload it back
* keep the printer offline (disconnect from the pc) and try copying something
* realign the cartridges with a former printed alignment sheet (i think u may have known how to align it)

Posted on May 15, 2009

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Posted on Jan 02, 2017

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LOCATION OF PRINTER SENSOR


Jams

Clearing jams

CAUTION Do not use sharp objects, such as tweezers or needle nose pliers, to remove jams.
Damage caused by sharp objects will not be covered by the warranty.

CAUTION Always pull jammed media in the direction it would travel through the paper path.
Do not pull jammed media against the direction of travel through the paper path to avoid damage
to the printer.

To prevent damage to the printer when clearing jams, including jams in the output bin, always open the
print-cartridge door and remove the print cartridge. Keep the door open and the cartridge out until the
jam has been cleared. Opening the print-cartridge door and removing the print cartridge relieves tension
on the printer rollers, which prevents damage to the printer and makes the removal of jammed pages
easier.

Occasionally, media becomes jammed during a print job. You are notified of a media jam by an error
from the software and the printer control panel lights. See Control-panel lights (HP LaserJet 1010 series
printers) on page 102 or Control-panel lights (HP LaserJet 1020 printer) on page 106.

The following are some of the causes of media jams:

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The input trays are loaded improperly or are too full. See Loading media on page 25.

NOTE When you add new media, always remove all of the media from the input tray and
straighten the stack of new media. This helps prevent multiple sheets of media from feeding
through the printer at one time, reducing media jams.

The media does not meet HP specifications. See Media specifications on page 21.

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Typical media jam locations

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Print cartridge area: See Removing a jammed page on page 43.

Input tray area: If the page is still sticking out of the input tray, gently try to remove it from the input
tray without tearing the page. If you feel resistance, see Removing a jammed page on page 43.

Output path: If the page is sticking out of the output bin, see Removing a jammed page


NOTE There might be loose toner in the printer after a media jam. This toner clears up after
a few sheets are printed.

Removing a jammed page

Use the procedures in this section to remove a jam.

CAUTION Media jams might result in loose toner on the page. If you get any toner on your
clothes, wash them in cold water. Hot water will permanently set the toner into the fabric.


Partshere Troubleshooting

CAUTION To prevent damage to the printer when clearing jams, including jams in the output
bin, always open the print cartridge door and remove the print cartridge.

To prevent damage to the print cartridge, minimize its exposure to direct light. Cover the print
cartridge with a sheet of paper.

NOTE The following illustrations show the HP LaserJet 1020 printer. The same procedure is
used to remove a jam in the HP LaserJet 1010 series printers.

1

Open the print cartridge door, and remove the print cartridge.

2

Grasp the middle edge of the side of the media that is most visible, and carefully pull it free from
the printer.

CAUTION Do not use sharp objects, such as tweezers or needle nose pliers, to remove
jams. Damage caused by sharp objects will not be covered by the warranty.

CAUTION Always pull jammed media in the direction it would travel through the paper path.
Do not forcefully pull jammed media against the direction of travel through the paper path to
avoid damage to the printer.


3

When you have removed the jammed media, replace the print cartridge, and close the print cartridge
door.

After clearing a media jam, you might need to turn the printer off then on again.

NOTE When you add new media, remove all of the media from the input tray and straighten
the stack of new media.

Sep 25, 2011 | HP LaserJet 1020 Printer

Tip

Paper Jam Error on HP Printer




Paper Jam is the most common issue in all the HP Printers ( Officjet, Photosmart, Deskjet Printers )

What Causes a Paper Jam ?

  • Paper thickness.
  • Room temperature OR due to Dust in atmosphere or the room.
  • Paper pulled out in a hurry and paper pieces stuck in Rollers or Carriage
  • Could be Hardware Failure
NEVER PULL THE PAPER STUCK IN THE PRINTER FROM FRONT SIDE OF THE PRINTER ( unless the paper is 3/4th visible in front view if you open the printer front panel door )

Follow the instructions below to resolve Paper Jam issue.
  1. Turn off the printer.
  2. Open the rear access door ( or duplexer )
  3. Check for any bits of paper stuck, if so, remove them.
  4. Open the front access door where you see the cartridges.
  5. Check for any paper pieces, if so, remove them.
  6. Take a lint free cloth. Little bit Damp ( use water )
  7. Clean the Rear rollers pushing it upwards and close the door.
  8. Close the front access door.
  9. Connect the power cord and power on the printer.
  10. It should be ready to print/copy/scan/fax.
To clean the duplexer ( 2 - sided printing device ) remove the duplexer and clean the rollers you find inside.

If the above steps do not solve your problem, you printer needs repair. Contact HP. ( 1-800-474-6836 )


If the printer is In-Warranty please contact HP for replacement. HP may charge for repair for Out of Warranty printer.

Find the Video below for paper jam cleaning

..
Regards,
Ron

Your rating will help us improve the service we provide

on May 20, 2011 | Office Equipment & Supplies

1 Answer

My HP 2600n printer always jams if there is more than one sheet in the paper tray. If there is only one sheet in the tray, it never jams but if there is more than one sheet, the first prints and while its...


Hello ,

The pad of solinoied become teared & only gum left on solenoied by which on the paper picking proces it fix on the base,by which the picking rooler continious mooves & pick another paper & become jam.so clean that path & remove the gum & paste the tape .your problem will be resolved 100%.

jm

Sep 07, 2011 | HP Color LaserJet 2600n Printer

1 Answer

The printer will not scan or print properly. An


E represents error
so make sure you try some resets like
disconnecting all the cables from the printer and keep the printer idle for sometime
so there could be issues on the cartridge or on the hardware of the printer so
check the cartridges
if empty (replace them )
if dirty clean them with a clean cloth
then check whether if there's paper jam or carridge jam
if so try to remove the jam
remove the jammed paper from the back of theprinter

Mar 30, 2010 | HP PSC 1510 All-In-One InkJet Printer

2 Answers

Printer says Paper Jam but it is not


  1. Remove the paper from the paper tray.
  2. Press the Power button and then wait for the jam to clear.
    • If the paper jam cleared, try the print job again.
    • If the paper jam is not resolved, continue.
  3. Remove the rear access door. Press the handle to the right, and then pull out the door.
  4. Remove any paper that is inside the printer by pulling the paper out from the back of the printer.
  5. Replace the rear access door.
  6. If the paper jam cannot be removed from the back of the printer, raise the product cover, carefully remove the jam from the front of the product, and then lower the cover.
  7. Re-load the paper in the In tray. Fanning the paper makes sure that the pages are not stuck together.
  8. Press the Power button ( ) to turn on the product.
  9. Open the document in the application in which it was created.
  10. Click File, Print, Properties, Printing Preferences click Paper/Quality tab.
  11. Verify that the type of paper specified in the Type is text box matches the type of paper being used. A paper jam might result if photo paper is specified in the Printer Properties dialog box, but plain paper is loaded in the printer.
  12. Click OK to try job again.

Sep 22, 2009 | HP Deskjet D2360 InkJet Printer

2 Answers

Same or similar problem


Try to download the updated driver for this printer, I have the same problem and solved with the newest driver.

Jul 10, 2009 | HP PSC 1315 All-In-One InkJet Printer

1 Answer

HP PSC 1310 reads paper jam in control panel. There is no paper i


Click this link to solve your paper jam problems with your HP printer:
http://bit.ly/9ShIi2

Mar 12, 2009 | HP PSC 1315xi All-in-One Printer

1 Answer

No paper pickup


Hi damodarbk:
it sounds like you need to replace the paper feed rollers.

pdouglasss

Jan 03, 2009 | HP LaserJet 3050 All-In-One Printer

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