Question about HP Officejet 5610 All-In-One InkJet Printer

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Cannot send faxes on my all in one hp office jet 5610

I dial the number I am sending but it just rings and rings. Maybe the other end is not recognising my hp as a fax?

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  • Ron Campbell
    Ron Campbell Jul 30, 2012

    This sounds exactly the problem I am having except I have a Dell 942----Hope we get our problem solved.

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Yes, you are correct, the otherside isn't picking up. Try faxing to another number. It seems like your machine works fine, as it dials out and tries to connect to another machine.

I would try to fax to another fax number if you can. If you don't know of another fax number, just call up a local hotel and ask for their fax number, afterwards, call them back and ask if they received the fax. Simple as that.

Hope that help!

Posted on May 15, 2009

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If the recipient side is ringing, then the problem is on their end. It sounds like the receiving fax is not set for auto-answering a fax call. A receiving fax machine should pick up and start to attempt the reception even if the fax number is dialed from a normal voice-only telephone; the receiving machine has no idea if the caller is a fax or a regular phone. It should pick up regardless and start to negiotiate the fax (that's the high-pitched whistling sound at the beginning of the call).

Posted on May 15, 2009

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1 Answer

Can not send or receive faxes. Have successfully performed and passed the 6 components of the HP Fax test. Can hear dial tone when attempting to fax.


Dial from printer to your mobile phone sense the ring then send the fax sense the fax tone if fax tone not hearing you replace formatter ...

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My fax will not send. the report says fax sent and the result is no answer


Sounds rather conflicted...any way, first step "send" a fax to a phone that rings (cell phone, phone near the fax). Make sure that the phone you are calling rings, if not plug a phone in to the fax line and make sure you have a dial tone. If you do try to change the phone line on the fax and repeat. Basicly this step is to ensure the fax is dialing out.

Next, dial the number you are faxing to with your cell phone or another phone. Does the fax machine at the other end answer (squaking noises). If not are you dialing the right number. If the fax machine at the other end does pick up, hang up and wait a few mins (so the line will clear) and try to send your fax again.

Try sending a test fax to a known good (have sent faxes to the number before with success) fax. If this works, its a communication hand shake error. You may need to power cycle both fax machines.

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If further information on testing the modem on the HP fax is needed let me know.

I hope one of these step gives you the help and information you are looking for.

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Hp office jet 5610 all in one printer--- am I able to fax without hooking up to a computer if yes how- thanks


All the HP office all-in-ones fax without computer hookup, simply place the fax on the load tray face up until you see the window state that the original is loaded. Then on the number pad dial the fax number you want to connect to, once that is done...press the black fax button and the machine will dial the number, once a connection is made the fax will feed itself through and complete. The only connection needed is an outgoing phone line. Just make sure that the phone line is in the right socket on the back. You will see icons by the sockets, the one with the phone icon is for a line to go to a phone headset....this is not the socket for the main phone line, ise the other one that says "line".

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1) did you dial correctly?
2) are you in an office or in your own home?

a) if you are in an office, you may have to dial a 9 or someother number to dial out before you can type in your original fax number.

b) if you are in your home, then its a number of things: Fax machine not connected with phone lines properly is one big supect. Check your phone cables to make sure that the fax machine is properly connected.

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Our HP Office Jet 4255 all in one suddenly won't receive faxes for some reason. It has been working fine up until now. We can send faxes, but for some reason the phone just keeps ringing and won't...


CHECK THE TELEPHONE NO.
Verify that you are dialing the number correctly. (i know its funny to ask)

Verify that you are dialing the number correctly. You must dial all of the numbers required to make a phone call from the same line. This includes numbers that must be dialed to access an outside line or to access long distance services.

TRY DIALING FROM THE FRONT PANEL
manually dial the number from the front panel of the fax.

If you have been using a speed dial or are faxing from the computer, print the page to be faxed and manually dial the number from the front panel of the fax. If the fax can be sent when dialed from the front panel, recreate the speed dial setting and insert some pauses.


Check the connections




Check the TELEPHONE LINE

Make sure that you have plugged the phone cord directly and securely into the wall jack and into the back port of the fax product. The fax port on your product is marked "Line," "To Wall Jack," or with a wall jack symbol.

Check LIU

Make sure the Line Interface Unit (box that the phone cord plugs into) is fully seated into the back of the fax product.

Remove the SPLITTER

Remove any other devices from the line such as splitters, credit card machines, or telephone answering machines.


Can try sending the Fax on Another Line


CHECK WITH DIFFERENT CABLE
Try using a different telephone cord.



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Fax Rings but nothing comes thru


1.When you set it up you told it to answer after a certain number of rings. 3 rings is the safest low number .
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HP 5610 All-in-one can recieve faxes but not send, when sending a fax i always get the busy tone. connot understand why, recieves faxes prefectly.


Have you set for the proper dialing? there's a choice for pulse or tone dialing, you probably need tone dialing. Also the number needs to be put in just as you would dial on a phone.

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2 Answers

Cannot send or receive faxes



Use the HP Fax Test
The telephone number for this service is 1-888-HPFaxme (1-888-473-2963). The fax service receives faxes and returns faxes within 5 to 7 minutes to the number contained in the fax header. Solution two: Run a fax diagnostic test
  1. Load plain white paper into the input tray.
  2. Press the Setup button (c01669474.gif ) on the product control panel.
  3. Press the right arrow (c01669475.gif ) to select Tools , and then press OK .
  4. On the Tools menu, press the right arrow (c01669475.gif ) to select Run Fax Test , and then press OK . The fax diagnostic test prints.
Solution three: Check the telephone line and change the HP fax settings Step one: Test the telephone line
  1. Disconnect the telephone cord from the back of the HP fax product.
  2. Figure 1: Two-wire telephone cord c01501963.gif
  3. Pick up the handset of the telephone and check for a dial tone.
  4. On the single-line telephone, dial the fax number of the receiving fax machine.
    • If the receiving fax machine answers the call, continue with the next step.
  5. Hang up the single-line telephone.
  6. Use a second telephone line or a cellular telephone to call the telephone number assigned to the HP fax product.
Step two: Change the HP fax settings
  1. Connect phone line into line 1
  2. Press the Setup button (c01669474.gif ) on the product control panel.
  3. Press the right arrow (c01669475.gif ) to select Basic Fax Setup or Advanced Fax Setup , and then press the right arrow (c01669475.gif ) again to change the menu option settings to the settings listed in the following table. Fax menu Fax menu option Setting Basic Fax Setup Rings to Answer 1 or 2 (At least one more ring than a telephone answering machine, if an answering machine is connected.) Advanced Fax Setup Answer Ring Pattern All Rings
  4. Use the HP Fax Test Service to try to send and receive a fax.
If the HP fax product still cannot send or receive a fax, continue to the next solution. Solution four: Check VoIP digital telephone line Using a VoIP telephone service can cause faxing to fail because fax transmissions are sensitive to the timing of the signals used to transmit the fax. If using a VoIP digital line is necessary, changing the Fax Speed Adjustment setting to Medium might improve the ability to send a fax over a VoIP telephone line. Use these steps to change the fax speed adjustment to a lower speed.
  1. Press the Setup button (c01669474.gif ) on the product control panel.
  2. Press the right arrow (c01669475.gif ) to select Advanced Fax Setup , and then press OK .
  3. Press the right arrow (c01669475.gif ) to select Fax Speed , and then press OK .
  4. Press the right arrow (c01669475.gif ) to select Medium , and then press OK .
  5. Use the HP Fax Test Service to try to send and receive a fax.

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1 Answer

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dial 9 then pu in 4 to 6 ",,,,,," then the number.
old fashion fax method, don't knock it, it works

Dec 05, 2008 | HP Officejet 5610 All-In-One InkJet...

1 Answer

Office jet all in one printer 4215


If you are using speed dial to dial the fax number, the HP Officejet
might be dialing too fast or too soon. To solve this problem, try one
of the following:
Try manually dialing the fax number from the HP Officejet front
panel, or from an attached phone. For information, see send a
fax using monitor dialing
on page 43 or send a fax manually
from a telephone
on page 43.
Re-create the speed dial setting and insert some pauses. For
information, see create individual speed-dial entries on
page 56.
If your telephone line has a PBX system, make sure you are dialing
the number for an outside line before dialing the fax number.
The receiving fax machine might be having problems. To check this,
try calling the fax number from a telephone and listen for fax tones.
If you cannot hear fax tones, the receiving fax might not be turned
on or connected, or a voice mail service could be interfering with
the recipient’s phone line.
http://h10032.www1.hp.com/ctg/Manual/c00095626.pdf

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