Question about Sony VIAO P4 PCV-RS712 3.0GHz 512MB 200GB DVD RW DVD BRAND PC Desktop

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Internal webcam not working and trying to install a computer webcam on to a laptop. but they can view themselves but the other person is unable to view it with them.

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  • veer01_42 May 11, 2010

    What version of windows are you using? How old is your install of windows? When was the last time you updated your drivers? What chat program are you using the cam with?



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  • 73 Answers

Try reinstalling the webcam driver

Posted on Jun 17, 2009


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Unable to see images on webcan. When I try a video call I can see the person but they cannot see me. Neither can I see myself. Lots of hearts appear

Hi, welcome to FixYa.

May I know what kind of software do you use to make a video call? Perhaps the error came from the software. If you really sure the error didn't come from the software, try this to see whether your webcam is still working or not. I assume you are using Microsoft Windows as your operating system and have already installed .NET Framework in your Windows. If haven't so, please install the .NET Framework first from this site:

1. Go to

2. Go to Download page. Or use this link directly:

3. Extract file to your computer.

4. Try to run TouchlessDemo.exe

If this program appears showing you on your webcam, that means your webcam is still working. But if it don't then most probably your webcam is broken. But I doubt it is broken because the other person that you made a video call can see you. Most probably the software you are using to make a video call is need a repair.

I hope this information will be helpful. Thank you for using FixYa!

Mar 06, 2011 | Toshiba Computers & Internet

1 Answer

I am not able to view m web cam.I need to reinstall my driver. What to do.Guide me.

is the webcam external or internal? if the webcam is external - go google up "[brand name] drivers" and they should have one for you to download. for example, "logitech webcam drivers" if the webcam is internal - go google up "[computer brand name] drivers" then go to the computer producer website and they should have drivers for you to download. for example, "dell drivers"
If you want to test whether your webcam works. you can try downloading skype and see if skype can use your webcam.

Nov 30, 2010 | Computers & Internet

1 Answer

Sir,i m using dell vostro 1510 laptop(2gb ram,250gb hard disk, core2duo).i have "INTERNAL WEBCAM".my webcam is working properly when i open it in "my computer" in "XP" but when i install dell webcam...

Sometimes the driver that comes with windows is better than the one from the manufacturer's cd. I would try both and whichever one functions better is the one to use.Good luck to you.

Jul 27, 2010 | Dell Vostro 1510 Laptop

2 Answers

How do I use my webcam?

Use the Acer program to view the camera or go to My Computer and click on the camera icon.
To use it with messenger or skype you have to set it up in that programs settings.

Sep 07, 2009 | Acer Aspire One AOD150-1920 Netbook

2 Answers

How do I turn on my internal Webcam?

there may be chances of ur internal web cm may get problem but before before that u can also try this. This may solve ur problems

go to
Start - Control Panel - Classic view - Administrative tools - Computer Management - Device Manager
and look to see if it shows up on the right, if you see "unknown devices" regarding ur webcam and it's not showing, guess doesn't recogize it.
So, simply go download the driver for it (find it on google or on motherboard site), then go to device manager, and uninstall the device, or simply restart the computer, and it should auto attempt to install it. :) install the drivers properly and u will find it working.

if not solved then problem with ur camera if u want to download drivers than pls follow the foolowing steps

1. you can get your drivers .
just go to ur webcam manufacturing site, click on download section click on drivers, enter its model number and download the camera drivers .
2. If you don't know the webcam drivers cd then connect to internet, uninstall all the old webcam drivers if any. then when pop up window says that new hard driver is found then click it and it will automatically install drivers from net

3. If you want to know about your webcam drivers, then go to desktop
a. right click on my_computer,

b.then select properties, in properties tab click on the HARDWARE tab,

c.then click on the device manager tab, then select and expand the drivers like sound or video which you want to know.

d. right click on the selected sound or display drivers and select its properties.

e. select driver tab and the driver name and version will be before you

for further assistance pls call me:- Thanks & Regard
Pravin jha
Great India
Phnno:- +919225600664

Jun 18, 2009 | Dell Studio 17 Laptop

2 Answers

Other cant view me

hi...the way is need to uninstall the old driver and re-install again the driver or update the webcam driver..Thanks...:) ^_^

May 09, 2009 | Dell Inspiron 1420 Notebook

1 Answer

Unable to view each other via newly installed QuickCam

Try this and I have it for both Skype and Yahoo.

Normal 0 Web Camera’s have to be setup on the program they are to be used with. Just installing the camera on your computer does not set it up to broadcast on messengers or Skype.

Each program has Options that have to be setup in order for the Audio and Video to function properly.

A. Skype Setup:

After downloading and installing Skype set it up as follows:

  1. Go to TOOLS, then OPTIONS, and click on Audio Settings and set the Microphone and Speakers to the computer Audio Card.
  2. Then click on the Video Settings.
  3. The camera if installed properly will come up and show a picture.
  4. Then on the bottom of the page click on Save.

The camera and audio should function properly. Your friends and Family will now see and talk to you.

B. Yahoo Setup:

After downloading and installing Yahoo Messenger set it up as follows:

  1. Go to Messenger at the top left and click on it.
  2. Next go down to Preferences and click on it.
  3. Next Calling and Devices on the right and set the Microphone and Speakers to the computer Audio Card.
  4. Next go to the Test Audio section and (in blue writing) click on “Open the call setup assistant” and follow the instructions on the left window.

When done both the Audio and Video will function properly so you can chat and see family or friends you are connected to.
Hope this helps. Bud

Jan 07, 2009 | Logitech Quickcam Chat Webcam

1 Answer

I just purchased a logitech quickcam communicateSTX and when I try to install it my computer says internal error 2738...what does this mean and why am I unable to install the product?**&p_li=&p_topview=1

that should help you.

Mar 10, 2008 | Logitech QuickCam Communicate STX Personal...

1 Answer

Webcam that's truly weird...

have you done a virus scan lately?

check your computers warranty here 4 FREE

Feb 27, 2008 | Acer TravelMate 2300 Notebook

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