Question about Polycom SoundPoint IP 501 IP Phone

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Connection Problem I have a Polycom Soundpoint 301 and new service with Comcast Digital Voice. The problem is, the Soundpoint only has an RJ11 connection for the phone but by Polycom has an RJ 45 connection. Anything I can do here as far as an adapter?

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I think you have to have the upgraded cable modem with the rj11 on the back in order to pull the voip dialtone. Hope this helps

Posted on May 26, 2009

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On Polycom 335 how do I reset voicemail for new employee


"If you need to remove the resource files from a phone at some later date-for example, you are giving the phone to a new user-instructions on how to put the phone into the factory default state can be found in 'Quick Tip 18298: Resetting and Rebooting SoundPoint IP, SoundStation IP, and Polycom VVX 1500 Phones' at http://support.polycom.com/global/documents/support/technical/products/voice/SoundPointIP_Resetting_Log_Files_QT18298.pdf "

http://supportdocs.polycom.com/PolycomService/support/global/documents/support/setup_maintenance/products/voice/spip_ssip_vvx_Admin_Guide_SIP_3_2_2_eng.pdf

Oct 06, 2014 | Polycom SoundPoint IP 320 SIP IP Phone

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PoE Cable for Polycom IP 500


Check if the switch uses active or passive PoE and the volts it pushes out

Active(PINS)1 2 3 4 5 6 7 8RX/DC+ RX/DC+ TX/DC- n/a n/a TX/DC-
Passive(PINS)1 2 3 4 5 6 7 8RX RX TX DC+ DC+ TX DC- DC-
Cat 5 cable9V < 30m cable length12V < 60m cable length
Max Ethernet cable length is 100m

Jan 14, 2012 | Polycom Poe Cable for Cisco For Use with...

1 Answer

I have polycom SoindPoint 301 and i would like to use as SIP to one of the VoIP providers. I dont have asterisk in my network and i would like to connect it directly to the VoIP provider. So there is no...


1st. Get the IP address of the phone. and type that into browser.
*- default user: Polycom / password: 456

*- Under menu SIP, type in your voip provider
*-Under menu LINES type in user info and "secret" should be your password.

Make sure your ports are open (SIP is usually 5060) you can change it in that same config screen.

Mar 28, 2011 | Polycom SOUNDPOINT IP 301 SIP

1 Answer

Polycom 225 SE. Can`t make a full duplex conference call.Always it works in simplex mode. Thanks. Edward


The 225 is full Duplex and I can't see any reason why it should not work. I can only suggest menu, system settings. restore default, and see if that changes anything.
What exactly is happening when you do a conference call?
Procom have a support section
manual here
http://support.polycom.com/PolycomService/support/cn/support/voice/soundpoint/soundpoint_pro_se225.html
support here
http://support.polycom.com/PolycomService/support/us/support/Contact_Us.html
worth sending them the question they can only refuse to answer or try to charge you!

Feb 02, 2011 | Polycom SoundPoint Pro SE-225

1 Answer

Polycom SE225: my verizon line provide caller id does not displa


Due to the age of the SoundPoint Pro, it some of its features are not compatible with newer phonesystems, such as CableVision. There are no software updates for the SoundPoint Pro, and as long as the Caller ID is enabled there are no other settings or adjustments that can be made to workaround these kind of problems unfortunately. I recommend contacting your service provider to see what kind of caller ID signaling they are using; most likely they will be using a newer digital system, or MDMF which is not backwards compatible with SDMF or earlier CID receivers.

Dec 05, 2009 | Polycom SoundPoint IP 501 IP Phone

1 Answer

Error loading 0004f220429c.cfg


This means the phone cannot find its <mac>.cfg file on the boot server, and does not have one loaded in its own flash memory.
You will need to configure a boot server to host the SIP software, BootROM, and all the config files (these are included in with the SIP software).
You can download these from Polycom's product support page:
http://www.polycom.com/support/voice/soundpoint_ip/soundpoint_ip330_320.html

Aug 18, 2009 | Polycom SoundPoint 330 IP Phone

1 Answer

Operation manual available? Quick guide available for IP 560 POLY


Hello Nicola,

You can find the user guides, setup and maintenance documents from polycom.com. Here is the link:

http://www.polycom.com/support/voice/soundpoint_ip/soundpoint_ip560.html


Jul 29, 2009 | Polycom SoundPoint® IP 560 IP Phone

1 Answer

How do I set up my voice mail on my Polycom IP 330 Phone?


Voice mail is probably a feature provided by your service provider.
I have a PBX with several different viop phones configured.

The voice mail is stored on the PBX you just need to configure the message waiting light on the phone and possibly a speed button that automatically dials the voice mail code.

I assume that you don't have a PBX and an internet service provider / voice service provider has those features available for you. They should have the documentation you need to configure the phone. If they specifically support your model phone you are in luck. Otherwise you will have to adapt from their generic description.

I have noticed that some really cheap voice plans don't include voice mail.


Hope this helps.


Jul 08, 2009 | Polycom SoundPoint 330 IP Phone

1 Answer

I am unable to push the configuration files into polycom soundpoint ip 330 through tftpd


This means the phone's SIP application has been erased. You will need to download the SIP app and BootROM from the Polycom support page, host the files on a boot server, and then point the phone to this server from the server menu so the phone will reboot and download the files.

http://www.polycom.com/support/voice/soundpoint_ip/soundpoint_ip330_320.html

Aug 28, 2008 | Polycom SoundPoint 330 IP Phone

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