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Cd player malfunctioning after cd lens cleansing

Bose CD player freezes,skips, and sometimes stops reading (error message) on cd playback. I used a cd cleaner on it several times with no change in behavior. I need help.

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  • rteemon
    rteemon May 11, 2010

    how old is the unit

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  • 78 Answers

Ive replaced sooo many Bose systems for that very same reason. Id replace radio. Problem with Bose radios sometimes have no amp inside radio and if you replace the radio, you have to replace the entire system, very expensive, depends on year of vehicle too.

Posted on Jul 07, 2009

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Sometimes home made CDs will not play. You might try to stick a good quality CD/DVD cleaner in there and run it two or three complete times. If it got real dirty sometimes one clean just does not do it. If you try both of these to no avail then your lens may have misaligned a bit. Just a mm can cause reading failure. If you have further questions on this issue please feel free to ask me.

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The problem is in the laser pickup assembly, over a period of time the laser pickup becomes weaker until it can no longer track the cd properly causing skipping, and plays off and on. One possible solution "if the laser lens is accessible", you can try cleaning it with a Q-Tip and rubbing alcohol very carefully allowing several minutes to dry. If this fails, Bose will need to be contacted since they do the authorized repairs on their products.

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The problem is in the laser pickup, overtime the laser becomes weak and in some cases will skip or play the odd cd. It is possible the laser lens is dirty and needs to be cleaned, a Q-Tip and rubbing alcohol will sometimes bring it back to full operation. "if you can reach it" Dip the Q-Tip in the alcohol and very gently clean in a circular motion, use a fresh Q-Tip to dry off, if no change contact www.bose.com for customer support and ask for technical assistance, since this is a high end product it should be serviced by the people who make it because they have direct access to the parts.

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This _might_ be caused by dust or dirt on the read lens of the CD player. The lens projects and reads a beam of light that is bounced off the surface of the CD surface to play the tracks.

Open the lid as if to load a CD. Remove any existing CD. Direct a short blast from a can of compressed air at the lens - or you could use a small artist's paint brush and gently wipe the surface of the lens to dislodge the dust, etc. Do not touch the lens with fingers. etc. as any oils will disrupt the light - and attract dirt and dust.

Load a CD and attempt to play.

Good luck!

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Cd player is skippping - I have cleaned the cds. still skipping. It is a bose wave radio single cd player.


Hello my friend,
I suggest to test with many different CDs, if it's still skipping in all CDs. i will say that it's a lens issue, in this case you buy some CD cleaner which has some special lotion which clean the lens. but if this doesn't help also, at this time i will say that the lens needs to be replaced and i hope that you device is still under warranty because the repair will be free for you.
Best Regards,

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Might need a tune from bose repair man, Burnt dvds sometimes has problem but wipe normally fixes it. But cds i have't had problem burnt or orginal, scraches dont usally worry to much, Thats why thinking repair man.
Hope this helps:)
Cd normally hot from unit if its in for a while.

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I had a similar problem which responded to the use of a CD cleaner disc to clean the laser lens reading the CD. The "err" messages stopped and the changer started to work as it had before. Perhaps this will correct your problem too.

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Several possible causes
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3. Intermittent malfunction of laser read circuitry.
4. Process of elimination - if CD is readable on other drives, the problem is with DVD player. If cleaning does not solve the problem, the problem is DVD internal electronics.

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