Whenever I print anything I have black horizontal lines on the back of each page. Can you help me? I replaced the ink cartridges and did the standard clean functions found in the maintenance section of Dell for the 962 all in one.
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Did the dark lines start after the change? If so, maybe the drum on one of the cartridges is damaged. (Since you mentioned dark, I'd suspect the black cartridge.) Try replacing cartridges.
If that doesn't fix it, you can send it in for repair if it's under warranty. If it's outside warranty, I'd probably just replace it, unless you want to learn a lot about the innards of a laser printer.
Hello, one idea is that you rouined printhead with tap water and second idea is to buy new print head or printer. Note: If you want to replace ink head, be sure to replace purge unit and ink absorber also.
A technique to improve print quality is to try and clean the cartridge nozzles. You may clean the cartridge by following the steps given below:
1. Go to the "Lexmark solution center." This can be done by clicking on "Start," go to "Programs" and Lexmark printer group. Click on the "Lexmark Solution center." Next click on the "Maintenance" Tab. 2. Select "Clean and Fix Horizontal streaks." Click on "Print". This will produce a printed page.
The colors that you should see here are black, yellow, magenta (a reddish purple) and cyan (a dark sky blue). You should notice the diagonal lines above and below the solid horizontal lines. These diagonal lines should be solid from left to right with no gaps.
If there are gaps in the lines or the print diminishes across the page, you should run the "Clean Print Nozzle" page a couple more times to try and clear it up. If you still have gaps at the top and bottom, you should "wick" the cartridges by following the steps given below:
1. Please open the "Solution center" again and go to the "Maintenance" Tab. 2. Select "Install color/black cartridge" and remove the cartridge or cartridges from the printer. 3. Get a damp paper towel. 4. Set the ink cartridge right side up on the damp paper towel so that the ink nozzles are against the towel and hold the cartridge in this position for about 15 seconds. 5. Now wipe the print head (on the bottom where the ink comes out) across in one direction only (left to right) until it looks clean. 6. Next dab the cartridge on the towel to make sure that the ink is flowing. 7. Snap the cartridges back into the printer. 8. On your computer, select "Old Cartridge install." 9. Repeat the "Clean Nozzle Page" one more time. If this fails to address the problem the entire procedure may need repeating.
Do you refill ink tank? Print blank pages. Is there horizontal lines appear? It might be caused bay ink leakage. Check respiratory hole at ink tank and rubber seal at bottom of ink tank. Print blank pages until no horizontal lines and try to use new ink tank.
Horizontal white lines usually indicate the ink cartridge is running out of ink or has some clogged ink nozzles. Try the following steps:
Some of the ink cartridge ink nozzles may be clogged with dry ink. Use the ink cartridge cleaning service to try to clear them. Follow the steps below:
check if there is plain white paper in the Input tray.
Press Setup .
Press < or >to select Tools and then press OK .
Press < or > to select Clean Print Cartridge and then press OK . The unit prints a test page.
Examine the test page. If the print quality of the page is good, stop here. If the print quality appears to be getting better, run the Clean Print Cartridge utility again
If the self test appears better, Increase the copy quality setting (Normal or Best) and try copying again. If the quality is still poor, continue to the next step.
If the quality is still poor, one or more of the cartridges may be low on ink or empty. Follow the steps below to check the ink levels.
Open HP Solution Center .
Click Settings .
Click Print Settings .
Click Printer Toolbox .
Click the Estimated Ink Levels tab.
Replace any ink cartridge that is low on ink.
If the ink levels are not low, clean the cartridge face and electrical contacts at the back of the print carriage.
Open the front of the unit to access the ink cartridges.
After the ink cartridges are at the center, unplug the power cord from the back of the unit, and remove the ink cartridges. The power cord must be removed to ensure that the unit is not damaged during the cleaning process.
Clean the cross-hatched area of the ink cartridge with a soft clean cloth that is slightly dampened with clean water to remove any build up. Avoid cleaning the ink cartridge nozzle plate. Cleaning this area can force foreign matter into the ink nozzles and plug them
With a soft lint free cloth slightly dampened with clean water, clean the copper-colored contacts on the back of the ink cartridges.
Allow the cartridges to dry before reinserting them.
Close the unit, and plug the power cord back in.
Print a self-test page to check the results. Follow the steps below to print a self-test page.
Press Setup .
Press <or > until Print Report displays and then press OK .
Press < or > until Self-Test Report displays and then press OK . The self-test report prints.
If the problem is not corrected by cleaning the ink cartridges, replace the ink cartridge(s).