Question about JVC Everio GZ-MG155 Camcorder

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Zoom/focus on hd camcorder

I have a JVC Hard Disk Camcorder GZ-MG155U.  It won't focus anymore.  It

seems like it's in zoom mode all the time.  I tried to reset to factory by

going to - Menu - General - preset.

I tried going to - Function - Menu - Zoom and chose 32.

I've taken the battery out and put it back in...

I've tried changing it to manuel zoom...

I can't get anything to work.


Thank you!

Posted by on

  • jane_dodson Oct 15, 2009

    I called the company and they acted like I was the first person to ever bring this problem up. I've given up.... cost more to fix it than going out and getting something different.

  • ron90241 Dec 01, 2009

    I have the same problem with my camera! The zoom indicator is stuck in one position and won't budge. I called JVC and they told me the same thing as solution #1. I'm going to call again and ask for someone in charge. This shouldn't happen to a camera that is less than two years old, hardly used and well taken care of. It was never dropped or mishandled in any way. Any one else out there have a solution to this?



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I had the same problem w/ the same camera. My wife fixed it by doing this: holding down the pictue snapshot button and the video record button simultaneously. Low and behold, the focus came back. I was amazed! Try it.

Posted on Dec 31, 2009

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Seems that I'm not the only one, same exact thing...

Posted on Oct 15, 2009

  • lonetico Oct 15, 2009

    BAD news...

    I contact JVC and this was their answer

    Thank you for contacting JVC Customer Care. I am Jose, your email care specialist. We value you as a JVC customer and appreciate the opportunity to be of assistance.

    I understand that you are having problems operating the zoom feature of your JVC Everio camcorder. Based on your explanation, this may indicate that this problem may be caused by a possible internal mechanical failure since you were not able to resolve the issue by removing the battery for several minutes. It would be best for you to ship the item to our factory service facility in order to fix this problem for you.

    Here is the address to the nearest facility in your region of the U.S.:


    You can use any shipping service such as UPS, FedEx, or the US Postal Service to ship your unit to our factory. Please ensure that your JVC unit is the only item in the box and do not include any accessories such as batteries, AC adapters, or cabling in the box with your unit. If your unit is within the one year parts warranty period, please include a copy of your store receipt in the box to validate the parts warranty. Also provide a letter in the box that will include all your contact information (name, home address, multiple phone numbers and email address) and a description of the problem. You can click on this link to learn more about our factory's Service Policy:



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