Question about AT&T Spirit 308 Control Unit Phone

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Problems setting up MOH

We have a AT&T Spirit 308 phone system that we are trying to setup Music On Hold using a cd player with a line out. I have two different cables (3.5mm to 3.5mm and a 3.5mm to RCA) we have tried both cables using both the line out and the headphone jack on the CD player and plugging it into the Audio port and adjusting the volume. But, when we put a customer on hold we have no music playing. I have tested the cd player to make sure that it is outputting the music, which it is. Is there anyone who is knowledgable in this phone system, and is there anything we have to change in the configuration that needs to be change?

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Beeps on hold on Samsung IDCS 100


On the system 100, you have to go into system under technician level programming and set it to trunk MOH=371 and station MOH=371 . the out put from the MOH device is punched down on the first punch block that the first 8 stations are on, generally the yellow orange pair. If you want to continue I will get you the information you need to install it. Keep in mind, I do not know if the default system password for technician level programming has been changed or not.

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We would like to change the music / sound that callers hear when we put them on hold


Somewhere on the cabinet the phones plug into is a port labeled MOH or MOH 1. This is where the music source plugs into. This source could be a radio, CD player, or probably an ON HOLD player.

You can buy the music files and voice tracks and make your own hold music, you could even commercially license XM or Sirius radio and insert it on the system.

If you need more help, please comment back and I can give you some ideas to help you find music sources.

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We are using panasonic KX-T7633phones wherin we are getting complaints as whenever the rep put the customer on hold it plays an awful music on hold and our IT support says that this is notpossible to...


The TDA cabinet has at least 2 jacks, labelled EPG and MOH. Guess what MOH means :-)

I don't know about cost effective, but you can get an MP3 player or use a spare PC to stream MOH music to your phone system at prices starting as little as $29.

http://www.onholdstore.com/onholdsystems.html lists players that sell for $140-200, and the Software tab gets you Message Studio to make your own MOH productions. It includes free music and voices.

Outside of that, use the keywords MUSIC ON HOLD and you will see tons of prices and alternatives.

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How to change the hold music on the panasonic kx


Back in a closet or electrical room, there's a back and blue cabinet with all the wires coming into it. That's the phone system cabinet. Your Music is plugged into a port labeled MOH.

When you get to that, it will be some sort of MOH player. Post back when you find it. If it's an On-hold product, there's a software program to change it.

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If it's truly music and not tones, the music comes from a device plugged into the system cabinet. On the side of the system there is a port marked MOH with a cable and a box at the other end. Here's where you find the MOH device and either change the CD or record new messages into it.

Intellitouch has a product called message studio that lets you make your own message on hold messages here:
hahttp://www.onholdplus.com/products/7000series_ms.html

The demo is free, and a licensed product is about $30.

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The newer model RCA phone will do music on hold. There is a jack on the back of each phone, you plug a cd player or MOH device into it and it will play on ALL of the phones(not just that one).

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Can't get moh to play on a Partner 308


You could have a couple of things wrong. First you need an audio source and plugged into the MOH jack. Take a close look at the plug. Sometimes, the commercially molded ones have too much plastic around the RCA plug and it won't fit into the jack on the processor board. Try a different plug or cut all that stuff away.

Second, you need to make music active in system program 602 and 119 to Active if you want transferred calls to hear music. Feature 23 turns on background music on a phone, so you can test all of this first without calling in.

Carl

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1 Answer

Music when on Hold


It sounds like you're using the internal synthesizer for MOH. There is a different tune, but it isn't very good either. You need to change the setting for MOH to "Tone" or we can provide a much better MOH source that you plug into the system.

Our music does not require any license fees (copyright license stuff). Alternatively, XM Radio has a program for businesses for less than $28 per month.


We have a support package that allows us to make all the changes you need over the Internet for a flat annual fee. If you want your whole system to work properly and all changes to be made for you at a flat budget, call us at 877-236-8376.

Jun 11, 2008 | Panasonic KX-T7633 Corded Phone

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