Question about HP PSC 950 All-In-One InkJet Printer

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Scanner will not scan - HP PSC 950 All-In-One InkJet Printer

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  • stretch1102 May 14, 2009

    the HP all-in-one will not scan, copy, or fax. It will only print. The scanner is not working. With or without computer.

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  • HP Master
  • 13,433 Answers

Hi

are you able to copy with the multifunction directly from the scanner without the use of the computer?

are the drivers installed properly?

Do you get a error message?

If you are able to print out a copy directly on the multifunction( a picture or document in the scanner and then copy ) without the use of the computer. Then the problem is with your computer and not with the printer / scanner.

This is mostly caused by a problem with the computers drivers.

First open printers and faxes

  1. click start
  2. select printers and faxes, if you don't see it there, then click on control panel
  3. on control panel, on the left side click on classic view. you can skip this step if you already see all the icons
  4. open printers and faxes or just printers
  5. right click on your printer and select delete
  6. repeat the step 5 if you have the printer more than ones.
Uninstall the current drivers and software

  1. click start
  2. click control panel
  3. double click add or remove programs
  4. find epson drivers and other epson products and click on uninstall
  5. close the add or remove programs when you have removed all the epson related software.

unplug the printer from your computer.

restart the computer, and use the cd that came with the all in one / multifinction or download the drivers and software from http://h20180.www2.hp.com/apps/Lookup?h_pagetype=s-001&h_lang=en&h_client=s-s-r2515-1&h_cc=us&h_query=HP+PSC+950+All-in-One+Printer+series - select your correct model first then drivers and software where you will find the required files.

Plug in the printer when asked or when drivers and software is installed, You may need to restart the computer.

The printer should print and scan normally from the computer again.

To test scanning, follow these steps
press start and select run to open run menu OR
hold down windows key and press R to open the run menu

in run type: mspaint and press ok

in the paint program that just opened click File and select from scanner or camera, scan a page and get back to me with results.

Posted on May 14, 2009

  • Ekse May 14, 2009

    Sorry, i had written those instructions for a epson printer, so it says epson on step 4 but don't worry steps are same for most brands.

  • Ekse May 14, 2009

    unplug the all in one for 15 minutes and try again. What happens when you attempt to scan?

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