Question about Lexmark X2500 All-In-One Printer
The copy came out blank, last time I used my printer or copier was in JAN 2009 worked fine then?
It seems there is a possibility of a problem with the printer itself, or perhaps the cartridges. You should first self-test the printer. Since we are unsure where the problem exists, we must do eliminative troubleshooting to rule out parts of the printing system. The self-test allows us to rule out software and the cable by testing the hardware by itself. Please note that this is not a "fix," but rather a diagnostic test to determine if your hardware is at fault.
Please disconnect and then reconnect the power supply on the printer and make sure it makes a setup noise when the cable is reattached. Will the printer perform a form feed with paper loaded when the purple/silver button is pressed?
Next, I'd like you to attempt this printer self-test by following the steps given below:
1. Make sure the printer is off.
2. Press and hold the "Color Copy" button.
3. While holding the "Color Copy" button, press and release the "Power" button to turn the power on.
4. Wait for the "Power" light to flash off and on.
5. Release "Color Copy" button.
The self-test should at least print out a set of either black or color bars, if not both (if you have a printer with both color and black installed simultaneously). Should this test fail, try it again without cartridges installed. If the self-test still fails to take paper in and make sounds like the carrier is moving across the paper, this is a hardware issue, and the printer will require service. If the self-test completes without any cartridges installed, run the self-test again with only the color cartridge installed. (If you have both black and color cartridges, after this test, run the test again with just the black cartridge installed.) If you find that either cartridge causes the self-test to fail, please let us know.
If the self-test prints, but has lines or smudges or other print quality issues, let us know.
Posted on May 14, 2009
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Tips for a great answer:
Feb 10, 2015 | Lexmark Office Equipment & Supplies
Dec 28, 2009 | Lexmark X7350 All-In-One Printer
Jul 18, 2009 | Lexmark X63 InkJet Printer
Jun 23, 2009 | Lexmark X8350 All-In-One InkJet Printer
Jun 11, 2009 | Lexmark X6170 All-In-One InkJet Printer
Jan 22, 2009 | Lexmark X5470 All-In-One InkJet Printer
Jan 16, 2009 | Lexmark T644 Laser Printer
Feb 07, 2008 | Lexmark X1270 All-In-One InkJet Printer
122 people viewed this question
Usually answered in minutes!
Step 2: Please assign your manual to a product: