Question about HP Photosmart 2610 All-In-One InkJet Printer

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Will not accept new ink cartridges.

Message = remove and check color cartridge.

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  • VanKleiner May 16, 2009

    I cleaned the electrical contacts inside the prinnter three times to no avail. Then I cleaned the contacts on the brand new cartridge, which solved the problem. THANKS!

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  • HP Master
  • 4,338 Answers

Folow the instructions on this HP link:

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00244394&lc=en&dlc=en&cc=us&lang=en&rule=13714&product=421139

Click on this link. Or copy and paste it into your browser.
If I could be of further assistance, let me know.
If this solves your issue, please be kind to rate it.
Thanks, Joe

Posted on May 14, 2009

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4110 officejet series all-in-one error message saying i installed incorrect ink cartridge? what do i do? it is the correct one


Supported HP Inkjet cartridge part numbers The HP Officejet 4100 all-in-one series products use the ink cartridges listed in the table below. HP Inkjet cartridges HP 56 black cartridge (19 ml) HP 57 tri-color cartridge (17 ml) HP 28 tri-color cartridge (8 ml) Replacing the ink cartridgesThe power must be turned ON to the all-in-one or the print carriage will not move to the right.
  1. Locate and open the print cartridge access door on the right side of the all-in-one. The print cartridge carriage will move to the right for access. Figure 1: Opening the HP Officejet 4100 seriesc00121089.jpg
  2. Press down gently on the top of the old ink cartridge to release it from the print carriage. Figure 2: Removing an ink cartridgec00121090.jpg
  3. Remove the new print cartridge from its packaging and remove the protective tape from the cartridge as shown in Figure 3. Do not touch the gold-colored contacts. Figure 3: Removing the cartridge tapec00121091.jpg
  4. Holding the ink cartridge with the printed label up, slide the cartridges one at a time into the print carriage and press them into position as shown in Figure 4. If the cartridge does not snap easily into position, it is not aligned correctly. Remove the cartridge and reposition it. Do not try to force the cartridge into position. The black ink cartridge (HP #56) goes on the right side and the color cartridge (HP #57 or HP #28) goes on the left side. Close the ink cartridge access door when the ink cartridge has been installed. Figure 4: Installing the ink cartridgesc00121092.jpg
  5. A message will appear on the front panel requesting that the ink cartridges be aligned. Follow the steps below to align the ink cartridges:
    1. Press Enter on the all-in-one front panel to start the ink cartridge alignment process.
    2. After the Alignment page prints, place the page into the ADF upside down and with the printed side down as is shown in Figure 5.
    3. Press Enter. The all-in-one will scan the alignment page and finish aligning the cartridges.
    Figure 5: Aligning the ink cartridgesc00121093.jpg
Correcting error messages that appear after changing a cartridgeAfter inserting the cartridge, the Check Print Cartridge light flashes or one of the following messages appears on the computer monitor:
  • Check the black (or color) cartridge
  • Replace the black (or color) cartridge
  • The wrong black (or color) cartridge is installed
These messages indicate that the ink cartridge is not making good electrical contact, is bad, or is the wrong cartridge. Complete the following steps to diagnose and correct the condition:
  1. Open the front of the unit to access the print cartridges (as shown in Figure 1).
  2. Remove the ink cartridge and inspect it.
  3. Verify that it is the correct part number and if it is, reinsert it.
  4. Close the lid to see if the problem is corrected.
  5. If the message is still displayed after a few seconds, remove the ink cartridge again.
  6. Unplug the power cord from the back of the unit.
  7. Clean the electrical contacts on the ink cartridge with a soft clean cloth slightly dampened (not wet) with clean water. (See Figure 6) Each contact is very small and shaped like a rounded square. Figure 6: Cleaning the cartridge contactsc00121094.jpg
  8. Allow the ink cartridge to dry for a few minutes before reinserting the cartridge(s) and turning on the printer.
  9. If the problem remains, replace the ink cartridge.
  10. If the problem still exists after trying all of the steps above, the unit may need to be serviced. Contact HP for further troubleshooting or to arrange to have the unit serviced.
Make sure what ur using isn't a refilled cartridge and if it is check the expiration date, if nothing is wrong then you need to get urself a new printer or an upgrade so call up hp at 1800-474-6836 and get help of them,they'll guide you to a new /upgrade printer.
it's not a nice way of saying it but someone has to give you the bad news

Feb 01, 2010 | HP Office Equipment & Supplies

1 Answer

Won't accept color cartridge


Is this a manufacturer cartridge or a knockoff? Knockoff cartridges can for sure cause that message. If it is a new one, it is possible it may be the wrong one. Check your manual. If this is also not the problem, then your printer has an internal problem and needs repair. Hope this helps. Cheers.

Oct 06, 2009 | Lexmark X5470 All-In-One InkJet Printer

2 Answers

Epson rx680


one ink cartridge is out of ink but...

when we try to replace one of the color ink cartridges we get this error message:

ink cartridges cannot be recognized. make sure ink cartridges are installed correctly - how do I get the printer to recognize my full ink cartridge?

Sep 18, 2009 | Epson Stylus RX680 Color All-in-One InkJet...

1 Answer

Dell 720 won't print color, color ink cartridge missing


check to see if the color cartridge has the plastic tab on the cartridge. Remove and reinsert cartridge.

Sep 13, 2009 | Dell Inkjet 720 Printer

2 Answers

How to take out the cartridge


Manually slide cartridge to middle of access door, then lift front part of cartridge up and then lift up straight to remove rest of cartridge

Aug 24, 2009 | Office Equipment & Supplies

1 Answer

Changed ink cartridge now it won't work


Try removing the black and see if the error is still there. If it goes away the black is bad, if it stays you got a defective new color cartridge.

Jul 01, 2009 | HP OfficeJet 7310 All-In-One InkJet...

2 Answers

New color ink cartidge won't work


Did you remove the tape on the bottom of the cartridge before you installed it?

Jun 16, 2009 | HP OfficeJet 6210 All-In-One InkJet...

1 Answer

"Remove and check color cartidge."


ok the problem is very common.initially remove both the cartridges.then unplug the printer from main outlet and plug back in.this will reset the printer circuit.then after u on the printer bring back the cartridge carriage to cartridge installation position.then first clean the circuit in the carriage that touches and sense your cartridge circuit with a damp cloth.both colour and black carriage circuit.then clean the cartridge circuit too even if its new.then install both the cartridges and close the door and off the printer again and on it after 30 seconds atleast.then check it should work normally.

Mar 25, 2009 | HP PSC 1610 All-In-One InkJet Printer

1 Answer

Error inkcartridge


Error message: No color or black ink cartridge-->Press the Color Copy button to install a new ink cartridge.
Solution: The indicated ink cartridge is not installed. Please install the necessary cartridge(s).

Error message: Color or black ink out -- >Press the Color Copy button to begin replacing the ink cartridge.
Solution: The indicated ink cartridge is out of ink. You will need to replace the necessary ink cartridge(s).


Error Message: Ink cartridge error -- > Press the Color Copy button to begin replacing the ink cartridge.
Solution: There is something wrong with the ink cartridge. Make sure the cartridge is genuine Epson ink. Also, try reseating the cartridge (remove it, and then reinstall it).

Error Message: Paper jam or misfeed -- > Press the Color Copy button and clear the paper jam by hand if necessary.
Solution: Paper is jammed. Check for any obstructions under the unit's cover, and in the paper tray.

Error Message: Paper out -- > Load paper in the sheet feeder and press the Color Copy button.
Solution: Load paper in the sheet feeder, and then press the Color Copy button to continue printing.

Error Message: Scanner unit open -- > close the scanner unit
Solution: Carefully close the scanner and press it down until it clicks securely into place.

Error Message: Scanner error -- > See your documentation and call service if necessary.
Solution: Press the ON button to turn off the Epson Stylus CX3200. Unlock the transportation lock, if necessary. If it is already unlocked, toggle the lock back and forth, 5-10 times. Turn on your Stylus CX3200 again.


Error Message: Printer error -- > See your documentation and call service if necessary.
Solution: Press the ON button to turn off the Epson Stylus CX3200. Disconnect it from power, and then reconnect it to power. Press the ON button to turn on the Stylus CX3200

Nov 28, 2008 | Epson Stylus CX3200 All-In-One InkJet...

1 Answer

Dell printer model# A940 50c error


Test your cartridges.

Remove the color ink cartridge then lower the cover of your printer. If the error message displays again, replace the black cartridge with a new one (or return the new one). Reinstall the color cartridge and remove the black ink cartridge then lower the cover. If the error message displays again, replace the color cartridge with a new color cartridge.
Note: My manual indicated that the printer might have detected a short circuit in a cartridge. I returned a month old black cartridge got a new one and my printer is working fine now. Good luck.

Nov 10, 2008 | Dell A940 All-In-One InkJet Printer

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