Question about HP DesignJet 5500PS InkJet Printer

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Ink Cartridge won't reseat

I have a HP 5500 - Magenta (UV) is at 35%. In the middle of a print a message comes up to reseat magenta - won't reseat. I've cleaned the chip, jiggled the connections - no luck, this has happened before, I had a spare last time. this time, no spare and the jobs got to go out before I can get one. Any advice?

thanks
greg

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When you put a new refill in an inkjet printer, the brain of the printer sends a small electric charge to the cartridge. Try going into the menu of the printer and check or click on the instalation of a "new" cartridge. It will send the charge to the ink and that may be the problem. If that dosen't do it, then see if you can reset the machine by disconnecting the power and any cables for a minute, and retry it then

Posted on May 14, 2009

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