Question about Brother IntelliFAX 1270E Plain Paper Fax

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Brother 4100e paper jam

I have a brother all-in-one 4100e with a paper jam inside the machine.  The paper is visible from the back (beyond the rollers) but is compressed & won't come out.  Not sure what to remove to get to the paper.

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Can be tricky people usally damage the fuser rollers removing this jam with pliers/tweezers, it has concertined and stuck after fuser rollers and before exit rollers it will be stuck on the switch best bet is to dismantle properly and remove fuser then dismantle fuser and remove jam, another thing to be concerned about is why did it, three seneraros, Damp paper going threw fuser dries and crincles(use fresh paper from sealed packet), fuser is worn(have fuser replaced), just a bad bit of paper (just have fuser jam removed. Fusrr runs on 240v, covers break easy

Posted on Oct 16, 2007


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Posted on Jan 02, 2017


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Jan 30, 2016 | Brother IntelliFAX 4100e All-In-One Laser...

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Why is my Brother Intellifax 4100e error says check paper size?

your paper error message means you probably received a document that wasn't the size of paper in the paper tray ,try legal sized paper,to dump the job stuck in your faxes memory ,this
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Aug 13, 2014 | Brother IntelliFax-4100e Fax

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Please advise what you charge for solving following problem:\r\n"Paper jam on Brother MFC-260C:Following Brother User's Guide, I removed the Jam Clear Cover, and pulled out jammed paper, but got only...

1. Unplug machines power cord from the power outlet. 2. Lift the scanner cover using the plastic tabs, located on the left and right side of the machine until it locks securely into the open position. 4c89ecbe03c0173ae1000000cd8620c6.gif 3. Remove all of the paper scraps stuck inside the machine. NOTE: The print head can be moved manually with hand to assist with removing all of the paper scraps. 4c89ed1103c0173ae1000000cd8620c6.gif

4. Turn the machine around and open the Jam Clear Cover (1). Look inside the machine and remove any jammed paper. Then close the Jam Clear Cover (1).


5. After removing all of the paper scraps, Close the scanner cover by lifting the scanner cover to release the lock. Gently push the green scanner cover support down and then close the cover.

6. Remove the paper tray from the machine.


7. Place one of your hands under the LCD unit and into the opening of where the paper tray was.

8. Using your hand, lift the front of the machine approximately 6 inches off the surface.


9. Look inside the tray areas roof of the machine and you should see a row of black rollers. See picture below.


10. Look in-between each of the black rollers for a piece of stuck scrap paper. (A flash light may need to be used if you are having trouble locating the paper scrap).


11. Using a pair of tweezers, the paper scrap can be easily removed from the exit rollers.

12. Place the machine gently down onto the surface.

- If paper scraps were found and removed from the machine, continue to STEP 13.

- If no paper scraps were found inside the machine, the paper in the tray may be causing the issue. If the paper is slightly curled, the print head will catch the edge of the paper and tear it. To resolve the issue, the paper must be replaced.

- If you do not have replacement paper, follow the rest of this solution, after you have replaced the paper.

- If you replaced the paper, continue to STEP 13.

13. Put the paper tray back into the machine.


Dec 18, 2010 | Brother Office Equipment & Supplies

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We can send faxes with no issues but when we receive a fax that has multiple pages after the first couple of pages we get half pages, partial prin or blank pages. We were told it was a possible system...

Is it pulling two pages at once? Sometime a machine will start to pull a sheet normally, then the page below it will get dragged along by the friction between the two sheets. One page's print gets divided between the two. If that looks like the case, pull out the paper drawer, remove the paper, and lightly sand the little rubber or cork pad at the front, then wipe the dust off with a damp cloth and let it dry. Before putting the paper back in, grasp the stack at one end, and "fan" the other, allowing air to get between all the sheets.

Get into the machine's Paper menu to see what size is programmed for the tray. If you have Letter size in there, but it's set for some other size, all kinds of feeding problems can occur, including false jams.

The paper feed roller is controlled by a magnet lever inside the right side of the machine. It should click once to start each sheet feeding. I've seen one Fax 4100e that clicked over and over, feeding extra sheets, just like you described. It turned out to be the system board. Worse yet, Brother had switched factories in mid-production of this model, and the replacement board they sent us fed paper just fine, but wouldn't do anything right on the phone line. Couldn't dial, couldn't answer. They sent another replacement, and it was exactly the same. Brother eventually broke down and sent a replacement machine.

Oct 06, 2010 | Brother IntelliFAX 4100 Laser Fax

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Frequent paper jams

Start with the paper itself. Make sure it is in the machine properly. Here is a short guide on a few things to check:

Jun 27, 2010 | Brother IntelliFax-4100e Fax

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We have a brother fax machine and it makes a loud clicking noise we think the brushes are broke

There may be several reasons for the clicking noise

1. May be paper clips or other foreign material got stuck inside
2. May be a piece of paper got stuck inside and is somewhat causing this problem
3. May be after having removed a paper jam, some parts within the machine got loose.

The most evident situation is to have a quick look, without disassembling the equipment.
If still the problem persists, then it's better to have the equipment checked by a professional.

Mar 31, 2010 | Brother IntelliFax-4100e Fax

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Load the paper with curled side facing away from you. Hold the paper from at the top with 2 fingers. the paper should be away from you. Important also is to remove all of the remaining paper. then add addtional paper before putting back into paper set.

Jan 07, 2010 | Brother IntelliFax-4100e Fax

1 Answer

Paper jam

Paper jams can be tricky to solve. The paper is usually stuck inside the printer mechanism so even if there is no visible paper jam, you will still get the paper jam error. Try this:

1. Turn off your printer
2. Open all trays and remove any paper stuck there
3. Locate the button to open the printer, open it and remove any paper stuck there also.
4. Repeate the above step for all buttons that you can find to access the inside of the printer
5. Close all doors and put back all trays
6. Turn on your printer

NOTE: Please rate our help to keep this free service online.

Jan 05, 2010 | Brother IntelliFAX 1820C Plain Paper...

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Smells hot and doesn't work

Unfortunatley, with laser printers it is not unusual to notice a burning smell. Sometimes that could mean that there is paper jammed inside your fuser assembly and it is being burned when power is applied. However, there could be a number of reasons why the machine won't function. My recommendation is to have a certified technician look at the machine for you. It may cost you $45-$75 to have someone check it out for and tell you what the cost would be to fix.

Jan 03, 2009 | Brother IntelliFax-4100e Fax

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