Question about Canon PIXMA MX310 All-In-One Printer

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My copier and printer work just fine but cannot get the scanner to work at all...I have followed the instructions precisely. Isobel

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Okay so the copy and print function works, but you can't scan to your computer?
Are all the drivers installed?

all the drivers etc are available at

To test scanning, follow these steps
press start and select run to open run menu OR
hold down windows key and press R to open the run menu

in run type: mspaint and press ok

in the paint program that just opened click File and select from scanner or camera, scan a page and get back to me with results.

make sure the drivers are all installed. If you can copy with the printer (without the use of a computer) then the printer is perfectly fine and it comes down to settings or missing drivers on the computer.


Posted on May 14, 2009


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My cannon 340 pixma printer/scanner is not scanning the whole page. It prints, and copies fine. It's the scanner that is the problem. If it matters My OS is an iMac. How do I correct that? Thanks

This sounds like a software driver issue. look for the software at the printer manufacturer's website. After you download the software, follow the included installation instructions.
Hope this helps.

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My scanner has not worked since i purchased this printer. My error is as following: CANNOT CMMUNICATE W/SCANNER. cable may be disconected or scanner is turned off. CODE: 2,155,0. PLEASE HELP!!!!

Follow these steps:
1. Unplug the printer.
2. Uninstall the driver.
3. Re-boot your computer.
4. Then reinstall (from the CD if you still have it)
5. Follow install instructions with printer.
6. Test the printer/scanner/etc.
7. If this doesn't work... go to canon's website and download the most current driver for the printer. then redo these steps using the downloaded driver for step 4.

If this doesn't work, return the printer if you still can.

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I had the same problem. I just followed the solution here:
for "scanner failure". there are instructions on how to remove the document feeder and scanner glass, clean the glass and lubricate the rod that the scanner travels on. I followed the procedure and my printer/scanner now works fine.

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Printer and copier work fine- scanner says USB not connected.


Please get back to me with the following details to assist you further.
  1. What is the printer model?
  2. What is the OS you are using?
  3. Have you installed full feature software?

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Click Here and Follow the Step by step instruction.
Hope this help. Please Rate My Response! Thanks! 

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If it copies fine, then it IS scanning. If you are trying to scan to your computer then you will need to open the program and follow the instructions.

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Scanner not working

Please open HP director from Start - All programs - HP .

Click Scan document to scan.

You can scan by following steps :
For Windows XP:
To isolate the issue I suggest you to try scanning from the Windows Image acquisition(WIA) wizard on the computer.

Follow the below steps to Scan using WIA
1.Verify that the all-in-one product power is turned on and the printer cable is properly connected.

2.Click Start then Click All Programs then Click Accessories then Click Scanner and Camera Wizard.

3.Follow the Scanner and Camera Wizard instructions to scan images to the computer.

Waiting for you reply.

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